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Jacob Wilson

Overview Reviews (115) Inventory (294)

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Jacob Wilson

Service Advisor

Gordie Boucher Ford Lincoln of West Bend

3021 W Washington St
West Bend, WI 53095

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4.8

115 Reviews

Overview Reviews (115) Inventory (294)

4.8

115 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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115 Reviews of Jacob Wilson

July 02, 2026

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Employee Rating

Amazing experience! Highly recommend! Clean waiting area and helpful and kind staff Loved the cubicle areas to work at Highly recommend! Clean waiting area and helpful and kind staff Loved the cubicle areas to work at More

by Kellyhandrow

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Jacob Wilson

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June 29, 2026

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Employee Rating

Jacob was great, he communicated with me very well by giving updates and sending me a video of what was wrong was awesome!! I recently switched to Boucher after having service issues with Ewalds in Hartf giving updates and sending me a video of what was wrong was awesome!! I recently switched to Boucher after having service issues with Ewalds in Hartford and your dealership has been amazing!! Very happy customer here!! More

by frye1

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jun 29, 2026 -

Gordie Boucher Ford Lincoln of West Bend responded

We appreciate you choosing us for your Ford F-250 service and sharing your experience. Jacob’s clear updates and video walk-throughs are exactly what we aim for. We’re delighted you’re satisfied and look forward to supporting your truck in the future. Chris Flynn General Sales Manager 262-338-3379

June 28, 2026

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Employee Rating

Horrible service. CV axle was covered under warranty because it failed 'prematurely' at 50,000 miles but a failed transmission isn't covered under warranty at the same CV axle was covered under warranty because it failed 'prematurely' at 50,000 miles but a failed transmission isn't covered under warranty at the same mileage. Car was gone for an entire month with broken promises on when it would be done, and no reimbursement for a rental vehicle. I will make sure that I or anyone I know will never do business here again. More

by EMMALONG227

Verified Customer

Recommend Dealer

Other Employees Tagged: Jacob Wilson

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Jul 02, 2026 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for this feedback, Emma. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Chris Flynn General Sales Manager 262-338-3379

June 23, 2026

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Employee Rating

Vary good work and they made sure everything was taken care of. Jacob did a good job keeping me updated on the progress and timeline of my vehicle care of. Jacob did a good job keeping me updated on the progress and timeline of my vehicle More

by CARSON.THULL

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Jacob Wilson

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Jun 24, 2026 -

Gordie Boucher Ford Lincoln of West Bend responded

It’s great to hear our team took care of all the details for your Ford F-250 while keeping you informed on its progress. Jacob will appreciate knowing his updates made a difference. Thank you for the five-star rating and for trusting us with your service needs. Chris Flynn General Sales Manager 262-338-3379

June 23, 2026

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They knew exactly what needed to be done. Great dealership - we've been with them for 15 years. Great dealership - we've been with them for 15 years. More

by weishaus12184

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Jacob Wilson

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Jun 23, 2026 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for trusting us with your Ford Explorer service for the past 15 years. It’s great to hear that our team, especially Jacob, knew exactly what needed to be done. We appreciate your loyalty and look forward to supporting you in the years ahead. Chris Flynn General Sales Manager 262-338-3379

June 23, 2026

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Very professional and timely work. Bananas Bananas Bananas Bananas Bananas Bananas Bananas Bananas Bananas Bananas Bananas Bananas Bananas Bananas Bananas Bananas Bananas Bananas Bananas Bananas More

by pdrees1

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Jacob Wilson

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Jun 23, 2026 -

Gordie Boucher Ford Lincoln of West Bend responded

It’s great to know the professional and timely service on your Ford F-150 hit the mark. Jacob and our team appreciate your enthusiastic feedback. Chris Flynn General Sales Manager 262-338-3379

June 23, 2026

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Employee Rating

Every experience I have had with the dealership regarding service has always been fantastic! Everyone is always so friendly! service has always been fantastic! Everyone is always so friendly! More

by Kzabka1981

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Jacob Wilson

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Jun 23, 2026 -

Gordie Boucher Ford Lincoln of West Bend responded

It’s great to know that every service visit for your Ford has been fantastic and our team’s friendliness stood out. Thank you for the 5-star review. We look forward to seeing you again. Chris Flynn General Sales Manager 262-338-3379

June 19, 2026

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Employee Rating

Very nice people to work with! They do their best to get things fixed when you need it! Would definitely refer to others!! They do their best to get things fixed when you need it! Would definitely refer to others!! More

by CHESTERCHEESEDOG50

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Jacob Wilson

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Jun 20, 2026 -

Gordie Boucher Ford Lincoln of West Bend responded

It’s great to know we could get your Ford Explorer serviced when you needed it. Jacob and our team appreciate you recommending us to others. Thank you for trusting us with your vehicle. Chris Flynn General Sales Manager 262-338-3379

June 13, 2026

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Employee Rating

I have always had good service I always have had good service without having to beg for it service without having to beg for it More

by sudaschaffer

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Jacob Wilson

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Jun 13, 2026 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for trusting us with your Ford Escape service. We’re glad our team has consistently met your needs without you having to ask. Jacob and the crew look forward to supporting your Escape again. Chris Flynn General Sales Manager 262-338-3379

June 12, 2026

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Employee Rating

Very professional, kind, overall great customer service- not something you get everyday! Thanks! Considerate and took the time to explain issues. not something you get everyday! Thanks! Considerate and took the time to explain issues. More

by KJMEYER403

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Jacob Wilson

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Jun 12, 2026 -

Gordie Boucher Ford Lincoln of West Bend responded

It’s wonderful to hear Jacob and our team provided professional service and clear explanations for your Ford. We’re glad you felt valued and look forward to assisting you again. Chris Flynn General Sales Manager 262-338-3379

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