Gordie Boucher Ford Lincoln of West Bend

It was all great! Jacob was awesome and answered all the questions I had. Plus I give Jacob brownie points because he knows my type of music ?? Jacob was awesome and answered all the questions I had. Plus I give Jacob brownie points because he knows my type of music ?? More

John is always there to make sure things get done for you. Very helpful and courteous. you. Very helpful and courteous. More

It's good Overall I am happy with the service I get at this dealership in west bend this dealership in west bend More

My concerns were not only listened to but heard and addressed. Joe the service manger was amazing and also the rest of the staff. Couldn’t be more pleased addressed. Joe the service manger was amazing and also the rest of the staff. Couldn’t be more pleased More

I was very pleased with the way I was treated during and after the process of buying a new car. Great job ?? after the process of buying a new car. Great job ?? More

Brought a 2020 Transit 250 in for issue with trailer running lights not working, after 2 hours Nathan called and stated van was done and ready for pickup (bill was $240). I was super pleased until I go running lights not working, after 2 hours Nathan called and stated van was done and ready for pickup (bill was $240). I was super pleased until I got home and hooked up to trailer and still had no running lights. In confusion I hooked trailer up to another vehicle and trailer lights worked perfectly. Called and rescheduled an appointment for vehicle to come back. Dropped van off at 8 am on Thursday. Later that day Nathan called and stated a second key was needed to program BCM, I said go ahead and order second key and program BCM so we can get this fixed. Key came in Friday morning and I waited until 1pm to call and get an update. Nathan stated BCM would not program and I needed a new BCM. Issues did not make sense, and I was irritated with a lack of communication, so I asked them to put van together and have ready for pickup. This is a company van, and we needed for a job on Monday, and we could not have it sitting at a dealership for multiple days. I had asked Nathan if the shuttle service could give me a ride to pick up that same day. he stated yes, I will have someone pick you up at the daisy lane circle address. I waited around all day, but no one had showed. Saturday morning, I get a ride in to pick up the van and I was hit with a $460 bill. I asked the Lady in service what was this all for and I was told she was not involved in the work, and I had to pay in order to take the van. So far, I have paid $700 for repairs to a vehicle with the same issue I took it in for. Very irritated with the whole situation! More

Easy service experience. Quick online scheduling. Very nice lounge facilities to ease your wait time. All Good Quick online scheduling. Very nice lounge facilities to ease your wait time. All Good More

2 hours for an oil change and software update. Was not told it would take that long Was not told it would take that long More

I had a great experience buy my new car from Gordie Boucher, salesman, service, everything. Boucher, salesman, service, everything. More

very good communication very friendly. Did a great job for us. I wish them all a very good day Did a great job for us. I wish them all a very good day More