Gillman Mitsubishi San Antonio

Gillman Mitsubishi did an incredible job working with me. I was contact by Michael Rauch about buying my used Mitsubishi Outlander. I called him and told him I like my car andhad some negative equity and w I was contact by Michael Rauch about buying my used Mitsubishi Outlander. I called him and told him I like my car andhad some negative equity and wasn't interested in trading in at this time. he said he could work with me. At the end of any easy, non stressful experience, i was able to get a new Outlander with a lower payment and interest rate. This was due to the work of Mr Rauch and Mr. Guerrier. Thank you for explaining everything to me and working with my constraints. Thanks, Dave Ankrom More

Took my wife's Mitsubishi Montero 2001; which we have been the single owners and for which I keep complete & tight mainatance records as any military perosn is trained to do, for an oil change and a serv been the single owners and for which I keep complete & tight mainatance records as any military perosn is trained to do, for an oil change and a service engine light. I promptly recieved a phone call from Hunter indicating me what was wrong with the vehicle, the cost of repairs and indicating theyculd perform the job. I had already had some of the issues already pointed out to me by a previuos dealership in the area but had hold back on having the repairs done until I had the money Paid $1700 dollars for all repairs. After speaking and going over the repairs needed with the mechanic and Hunter I agreed to have my vehicle fixed with Gillman's. I picked up my vehicle on saturday morning just like they had promised it would be ready. unfortunatly only 20 miles away from the dealership the transmission Tranfer light goes on and in addition to this my wife start to hear a noise while the air conditioning is running eveytime she hits the brakes. I called Hunter an explain the situation he promptly requested to have the vehicle returned to the dealership. My wife spent 4 more hours at the dealership before they told here they could not figure out what the noise was or why did the light go on. The light going on was a big issue since Mitsubishi owners manual indicated a procedure to follow to turn off the light but that if it came on again the vehicle should be taken to an authorized dealership My wife left the dealership with the vehicle around 600pm on her way home the light came back on. Monday morning I called Hunter again and I explained to him the situation. Once again I brought the vehicle in but unfortunatly on the way in my wife feels the powerstering go out and driving the vehicle becomes very difficult. She feels she is loosing control of the vehicle. Gladly enough she was only about a mile away and was able drive it safely into the dealership lot. My kids wee on board of the vehicle with my wife therefore it was a very scary experience. When we llok under thevehicele there was a pool of pink redish fluid under the vehicle. I spoke with Jeane and explained to her what had happened. She saw the pool of fluid and promptly took over the situation. She said she would get it fixed. She called me later in the day indicating it was the transfer light swith that it would be another $98.00 dollars, she also stated that the fluid was due to a broken powerstreing line and that the noise in the fan had been fixed as well at no charge for the line or the fan noise. I agreed to the repair and picked the vehicle up around 530pm. My wife was on her way home when the transfer light went on again. i nstructed my wife to take the vehicle back to the dealership. I spoke with Jeann and she apologized for the inconvinience. She called me on Thrusday to indicate the vehicle needed some silones replaced at that that would be another $168 dollars. I agreed to the repair snce this is my wife's truck and I work shift work at SAMMC. In total I paid $1966.76 dollars for repairs. Nver once did they offered me a military discount or any other kind of discount for our inconvinience. All I got to say is that when you trust someone with your vehcile your expecte them to perform the job well the first time not at the 3rd time you take it in for the same reasons. I understand it is a 11 year old vehicle but every mechanic that has dealt with my vehicle agrees it in the greates shape they have seen one of these models in. I just believe they could have done better with the customer service by having me pay only for the parts and not charging for the service since they made so many mistakes that could have cost my families life. I truly believe this dealership placed my families life in jeopardy by not performing an adequate service the first time. God forbid they would have suffered any harm or this message would be taking place in court. More

Great job working with me especially with the financing. Wasn't expected to buy and did, now with a smile on my face. Would do so again. Wasn't expected to buy and did, now with a smile on my face. Would do so again. More

Overall initial impressions were good. Met at car by salesman and showed cars that we wanted to see. Very friendly as is typical. Then, communication became poor, return visits would take 45 minutes bef salesman and showed cars that we wanted to see. Very friendly as is typical. Then, communication became poor, return visits would take 45 minutes before anyone would talk to us or hours before our calls were returned. We finally worked out a deal but it was tough going. Very little dealing or offers of any kind. The only reasoned we purchased the car from them was because because it was the only one of its kind around. I bought a second car the next day from another dealer and the process was so much nicer. Carlos is nice, but his dealership sucks. More

Ben Handley, great person to work with. He came through with a great deal. I would recommend anyone looking for a vehicle. I was a pleasure working with you, thanks for everything. with a great deal. I would recommend anyone looking for a vehicle. I was a pleasure working with you, thanks for everything. More

Hunter did everything possible to help me with my service. In fact, everyone in the dealership service department was very friendly and helpful. Hunter went above and beyond the call to make me a sat service. In fact, everyone in the dealership service department was very friendly and helpful. Hunter went above and beyond the call to make me a satisfied customer. The technician, Roger, did excellent and expedient work. I had to wait for the car and the service needed took 6 to 7 hours. They did everything they could to expedite the service and to make my visit a comfortable and pleasant one. More

The sales person did everything right he called told us he he had financing so we went in at 3:45 made a deal for 1000 down with a monthly payment gave him a check and then the trouble started the finance he he had financing so we went in at 3:45 made a deal for 1000 down with a monthly payment gave him a check and then the trouble started the finance person came back three times saying he couldn't understand my wife's pay stubs then wanted to add me. I had to leave to pick up our son at daycare by 6:00 and my wife calls me and tells me the finance person is trying to sell her a different car 15 minutes later she calls and says she needs our w2's so I have to go back to the dealership with this to be told the bank had closed for the evening and they would have to resubmit our paper work again the next day. So we get a call at 11:30 the next day from the sales person telling us the finance person had sold the car to someone else. I don't do dishonest things and when I shake a persons hand on a deal it stays a deal this was the worst experience and the most dishonest dealings I have ever seen. I want to thank Gillman for making my wife's birthday present so memorable. More

The service Tech ( Steven ) took good care of my car explaining everything that was wrong with my passenger side rear window and fixed it fast very fast. Tim G. the service adviser was courteous explaining everything that was wrong with my passenger side rear window and fixed it fast very fast. Tim G. the service adviser was courteous and helpful also explaining what had happened and what future services that I will need on my 2008 Mitsubishi Outlander XLS SUV. they also took care of a couple factor recalls while I waited fantastic service I really like Gillman Mitsubishi. More

Called to make an appointment; time not available until afternoon; conflict in my schedule; was able to bring vehicle in on the spot in the morning and was taken care of in a timely manner; kind, courteous afternoon; conflict in my schedule; was able to bring vehicle in on the spot in the morning and was taken care of in a timely manner; kind, courteous, accomadating personnel. More

Mike and the team were great, I made the best decision when I chose to go to their dealer. From Mike to the finance manager, they were all great. They helped me with the price of the vehicle, and put me a when I chose to go to their dealer. From Mike to the finance manager, they were all great. They helped me with the price of the vehicle, and put me at the monthly payment i wanted. Congratulations Team! I will refer yall to my family and friends for sure! More