Gillman Mitsubishi San Antonio

Used Car Purchase experience We purchased a 2014 Mercedes SUV last weekend,. A great vehicle but even a greater buying experience.! The process went well from the intial call abou We purchased a 2014 Mercedes SUV last weekend,. A great vehicle but even a greater buying experience.! The process went well from the intial call about the vehicle we saw on line to the final purchase process was extremely smooth. The salesman Robert Henderson did an outstanding job in his presentation of the vehicle ,extremely professional,helpful and friendly. He introduced us to Sales Manger Steve Suiter and Finance Manager Nick Suiter .They were both very helpful, friendly and totally available to insure the process went smoothly. In addition: we meet the new General Sales Manager Sergio Guerra, who to our Delight, was the salesmen we bought a Honda from at Gillman over 12 years ago, we were his first customer and he amazingly remembered. The dealership has gone through a lot of changes thru the years and it's good to know that these professionals are there and they set the standard for Customer Care, service and follw-up. THANKS to these GENTLEMAN, WE HAD A GREAT EXPERIENCE AT GILLMAN MITSUBISHI. , More

Repeat cutomer I have purchase 4 vehicles over a period of 10 years or so. Each experience has been smooth and minimal stress. The sales staff works within your budg I have purchase 4 vehicles over a period of 10 years or so. Each experience has been smooth and minimal stress. The sales staff works within your budget and does what they can to help negotiate a purchase that you can afford! More

If You're Looking To Buy a Car, This Is Not The Place For Yo I found a 2015 Lancer Evolution through autotrader and I figured to contact the dealership to confirm if the car is still on the lot. I was also assu I found a 2015 Lancer Evolution through autotrader and I figured to contact the dealership to confirm if the car is still on the lot. I was also assured that I would be compensated with a tank of gas even if the deal doesn't happen since I had to drive 45 minutes to 1 hour just to get to the dealership. I had them appraised my Nissan Z and what they came up with is a value of my car lower than NADA and lower than their online tool appraisal. The Used Car manager had the odacity to tell me and I quote "i'm not here to lowball you" and yet he did. My car is not perfect and has minor imperfections on the spoiler and front bumper which is a reflection of the car's age since it's 6 years old. Instead of adjusting the trade or the price of the new car to make a deal, I get a figure higher than I had mentioned I got approved for. Just like the other reviews about this place, they are there to take your money and rip you off. Now i realized why there is hardly any customers on this dealership. If you need to trade in your car of buy a car, avoid this place at all cost. If you are traveling far, do not waste your time and gas. More

Great service! Storm Guevara was awesome! Storm found us exactly what we needed. As someone who has worked in sales , I felt that I could trust him to give me a fair price . He didn't waste Storm found us exactly what we needed. As someone who has worked in sales , I felt that I could trust him to give me a fair price . He didn't waste any of my time trying to push things I didnt want, he seemed to really have my interests at heart. We left other dealers because they kept trying to push things we really didn't want but we stayed with Storm because he wasn't like them at all. Ask for Storm! More

Check your numbers before signing! The experience started off well, however, the salesman (Mike) talks so fast you have to literally butt in to ask a question. The numbers he gave were The experience started off well, however, the salesman (Mike) talks so fast you have to literally butt in to ask a question. The numbers he gave were not right in his office as far as discounts and then were way off ($1200 higher) by the we got the finance office. Conveniently the trade in was left off and the amount of guaranteed American Express discount was not as much as it should be. Even though we had bought five other Mitsubishi cars over the past two years we could not get them to give us the loyalty discount. We also had to fight to get the $500.00 Military discount they advertise. The finance guy was condescending and pressed hard to get us to go a longer loan than I wanted. The contract was written when he got a call (I assume from the Sales Manager Josh) telling him to tear up that contract because he decided he was only going to give us $495 for the trade in instead of the $499 as agreed. It was one of the worst overall car purchasing experiences I have had in my 61 years of age. I feel sorry for those people who do not check their numbers well before signing the contract. I will not purchase any vehicle from any Gillman dealer in the future. More

I was very pleased with the Customer Service I received from Michael Rauch and Storm. They went over the car from top to bottom explaining all functions. When I had questions they were able to break it dow from Michael Rauch and Storm. They went over the car from top to bottom explaining all functions. When I had questions they were able to break it down so I would fully understand. While going over the cars you could tell both of them enjoyed their jobs and were proud to stand behind Mitsubishi. My husband and I were considering another car. Gillman is very lucky to have these 2. I was leaning more towards the Toyota Rav4 but felt more confident buying from these two men. We ended up buying an Outlander Sport. Received a good deal. There whole staff was wonderful. Nick Sutter the Finance Manager made it very pleasant at the end of the sale. I would Highly recommend Gillman Mitsubishi More

I purchased a vehicle from Gillman several years ago with my now ex-husband. I recently received a phone call from Phil saying noticed I had bought a car there and he told me he thought he could help me get my now ex-husband. I recently received a phone call from Phil saying noticed I had bought a car there and he told me he thought he could help me get in a new car. I told him I was upside down on my car and didn't think they could help me but he insisted that he could and told me if I were to come in they would give me a tank of gas for my troubles even if they couldn't help. I decided there was nothing to lose so I went in on Saturday, Jaunuary 11, 2014. After getting my car assessed they told me that I was in fact too far upside down to help me (that's what happens when you buy a Mitsubishi in the first place) and then they told me that the free tank of gas was only if you bought a car, which is not what I was told over the phone. When confronted about this Phil said "I read from a script and that is not what it is says." Which was a bald face lie. I asked him if he was calling me a liar and he said "I didn't say that". So I asked if that was his M.O. to lure young women into the dealership to try and get them to buy a car and he walked out. So the manager, Nick Suitor, said he would speak to the general sales manager. He came back and told me there was nothing they could do. I said, "You'd be willing to lose a customer for life over a tank of gas?" and he replied "Yup" and slammed the door as I left. I would highly recommend using any dealer other than Gillman to purchase your vehicles. There are too many choices in the San Antonio area to purchase a vehicle to risk this kind of customer service, especially when they have shown no loyalty to a returning customer. More

I was looking for deals on line for a car, was not actually looking for one but decided to go ahead and submitt an application at Gillman Mitsubishi. Hours later I got a call back from Mike Rauch he w actually looking for one but decided to go ahead and submitt an application at Gillman Mitsubishi. Hours later I got a call back from Mike Rauch he was very polite and nice, he mention some specials and asked me if I was intererested in a test drive of the new Mitsubishi Mirage which was actually the one I was looking for. I told him I was going out of town but I would get back with him soon. He email me and game me all the information I need it. I stopped by on the 31st of Dec. and as soon as I walked in everybody was so helpful and nice, I asked for Mike and they went to look for him, he is such a helpful and sweet guy, very fast took less then 2 hrs to get everything done for me and I didn't have to trade in my truck. I can honestly say I had an awesome experince there, everybody was so helpful and nice, I highly recommend Gillman Mitsubishi and Mike Rauch. More

Horrible and waste of time. Went to look at a used car for under 10,000. They ended up trying to push me into a new car with a payment of $550 a month!!! They are horrible DO NOT GO HERE for under 10,000. They ended up trying to push me into a new car with a payment of $550 a month!!! They are horrible DO NOT GO HERE More

I live 90 miles from the dealership and headed in after work at 4 yesterday 4/29/2013 to have my first oil change on my new Mitsubishi Outlander. I arrived a few minutes after 6 and all of the techs had work at 4 yesterday 4/29/2013 to have my first oil change on my new Mitsubishi Outlander. I arrived a few minutes after 6 and all of the techs had already gone home except sweet Roger M. Bill Daggett found Roger and Roger said sure I will take care of it for you!!! I apologized for not calling and they said no worries we will take care of it for you! They managed to get a filter (since parts was closed) and got all of it taken care of. Then they even went and washed my car since I had stated I am sorry it was dirty I had not had time to rinse it from my trip the night before. This is above and beyond and Brandon Robbin the service manager as well as all of the other other people in this service department need to be recognized for Customer service because this was way more than I ever could have asked for in a dealership and they have won my business and referrals for a life time!!!! Roger even stayed later to explain things on my car that I had questions on! Super nice group of employees!!! you have a great bunch that are an asset to Gillman!!! Thank you for taking good care of me!!! I promise to come on Saturdays! Even though you said I could call and someone would stay late ... Michelle Plunk Granite Shoals TX! :) More