Gillman Mitsubishi San Antonio

Never been treated with such disrespect, it's disgusting. I have never been lied to or treated with such disrespect, it’s disgusting. I wasn’t looking to purchase a new car until the end of the year becaus I have never been lied to or treated with such disrespect, it’s disgusting. I wasn’t looking to purchase a new car until the end of the year because I still have to pay off my current car which I am giving to my mother as a gift. A salesperson that I met off the lot couldn’t wait and was trying to make something happen. The saleswoman was trying to run my credit way to soon before we even agreed on final numbers. After agreeing to the final numbers in writing and double checking, I finally agreed to give her my credit my info. She told to me to come pick up the car after work and to sign some more paperwork. When I arrived, they ADDED another $5,000.00 to the PRICE. When I told her that this was wrong, she tried to tell me that I didn’t understand or I was confused about the deal. After calling her out on that BS, she admitted that she misunderstood her GM Bob and that this was the new deal. She apologized but kept trying to close the deal with no hesitation. I was upset because I would have never given my credit information or pursue the vehicle for that price. It was a HARD inquiry on my credit, lowering my score 15-17 points and it was all for nothing. The worst part was her Manager ROBERT BORDIERI tried to tell me I misunderstood and that running my credit would not affect my score at all. He told me that it’s only a soft inquiry that only stays on your credit for 2 and a half months... WOW! So either he lies so much with great ease or he’s an idiot who’s somehow became a manager at a car dealership. I called their corporate office and Debbie the assistant to the executives was very short with me and quick to put the blame on me on the 1st phone call. She didn’t even remember me on the 2nd phone call. I asked to speak or get the contact info for one of the executives and she would not give me anything. All she said is that they will call me in a day or two. It’s been two weeks since the last call... All I got was call from the GM Bob apologizing for the Manager’s incorrect comments about credit and how we could close a deal. All in all, this company and dealership have shown NO PROFESSIONALISM, NO CUSTOMER SERVICE, NO RESPONSIBILITY, NO INTEGRITY AND NO HONOR. What is sad is that they probably take advantage of so many folks who don’t know any better so they will just keep on going treating good people like nothing. So whether if you’re a 1st time buyer or it’s your 5th car, don’t go to GILLMAN. I shared my nightmare experience with a couple of friends and not to my surprise, they also had a bad experience at GILLMAN. I once worked in the car industry but now work in a different industry which also consist of sales and customer service so I know how people should be treated. With that being said, this place is HORRIFIC. More

Just don't go So my experience started out by finding a 2006 WRX on autotrader.com for basically 10k. So I went to their website to make sure then had it. Found it So my experience started out by finding a 2006 WRX on autotrader.com for basically 10k. So I went to their website to make sure then had it. Found it there so I gave them a call and set up an appointment to see it at 7pm that evening. Talked to they salesman Jim to set it up and then when I left Austin, just to let him know I would be 10 min late. So after my 1hr and a half to get there me and my wife wait around for 20 min to see him. And that's fine. But when he takes me to see the car he didn't bring the keys... so I asked if he could get them because I wanted to test drive it and look at the engine. So he told me he would grab them and be back in just a min. So I inspect the outside of the car which had some damage and missing trim that they didn't tell me about. The inside of the car HAD NOT been cleaned. Had half filled coke bottles and Wendy's just all over the car. Which at point my wife was out. But I was still sold and nothing I couldn't fix as long as it ran. BUT 30 MINUTES after he said he would get they keys he wasn't back. So we wenthought and trod to find him. No one would help us locate him. So got I'm my car to leave and finally found him.... giving a test drive to another customer. So I asked him why he left us there for 30 min. And he said they didn't know where the keys were so he sent someone to tell me... BS no he did not. That car was sold but I honestly wouldn't take it for free from this dealership now. And that salesman should be fired. No way to run a business or treat your customers. More

Avoid Gilman Mitsubishi I had a verbal agreement with the salesman and finance manager to purchase a vehicle from Gilman Mitsubishi in Selma. I provided the information to c I had a verbal agreement with the salesman and finance manager to purchase a vehicle from Gilman Mitsubishi in Selma. I provided the information to complete the paperwork and the salesman said that they would take the car off the lot to have it detailed and fill the gas tank for when I pick it up later that day. I asked when the paperwork would be ready and the salesman said the finance guy was slammed and it would be a few hours. I contacted them in a few hours with no response. Later I get a message saying that the General Manager sold my vehicle to one of his personal friends that night. When I asked about them doing my paperwork for me to sign they said they were too busy to do it (but I guess they weren't busy enough to complete the paperwork for the GM's friend). They then offered to sell me a hail damaged vehicle the same year, model, and mileage car for over $2,500 more than what I originally agreed on. After selling my car they said they would make it up to me with a different deal, but they didn't make any real effort to match my previous deal. My recommendation is to stay away from Gilman Motors and go to a dealership that doesn't do bait and switch. More

Internet search and walk in purchase I did a walk in purchase with a trade in after searching on the internet thru USAA website. The vehicle was still pending final advertisement and I w I did a walk in purchase with a trade in after searching on the internet thru USAA website. The vehicle was still pending final advertisement and I was able to walking in to view and inspect the vehicle. I had my car inspected for trade in value and in less than 3 hrs I drove off in my new used vehicle. It was a hassle and stress free deal, & by far the best I have had. If you know what you want and know what to expect to pay for it, then it all down hill from there. Everything was great. More