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Gilchrist Chevrolet Buick GMC Dealership Tacoma

Tacoma, WA

4.4
2,481 Reviews
Call Dealership (253) 620-1900
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6014 S Tacoma Way

Tacoma, WA

98409

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2,481 Reviews of Gilchrist Chevrolet Buick GMC Dealership Tacoma

June 08, 2020

Honest and great service can’t go wrong I will definitely continue to get my cars worked on at this dealership. The experience was great.. More

by Robert Young
Recommend Dealer
Yes
Employees Worked With
Talitha Davis, Devon Welsh
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June 08, 2020

Good customer service but felt costs were way too high for a simple alternator replacement. I would have done myself had I known the exorbitant cost for parts and labor. More

by 24DSYTH
Recommend Dealer
No
Employees Worked With
Cannot recall
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Jun 13, 2020 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

We are sorry to hear that you feel we are costly and do not recommend us. We make every effort to ensure that we are very competitively priced to all shops in the area and lower cost than other local dealerships. As a standard practice here, we pre-authorize all of our services with every customer to ensure that there are no surprises when you receive the bill. So before any of the work was completed, an estimated cost should have been presented to you and then only with your approval do we move forward with the repairs. Please note as well that we only use GM parts, all our technicians are GM certified, and our work comes with a year long warranty as well. While every vehicle is different, please be aware that overall, vehicles have been getting more and more difficult to repair as technology advances, safety is more relevant, and vehicles are more complex. Depending on your vehicle Year/Make/Model, what used to be a simple alternator replacement, likely now requires much more. If you would like to further discuss your recent visit or your bill please feel free to contact our Service Manager, Ryan, via email to ryan@gilchristauto.com with your personal and vehicle information.

June 05, 2020

Very friendly staff good cleanliness and are complying with covid procedures social distancing masks gloves etc made me feel very safe and that they cared about me as well as the car. More

by MARTY30
Recommend Dealer
Yes
Employees Worked With
Devon Welsh
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June 05, 2020

Excellent customer service, friendly and efficient. Completely satisfied with the work performance on vehicle. Would definitely recommend. Worked with personnel in parts and service depts. More

by awm1224
Recommend Dealer
Yes
Employees Worked With
Dave Christensen, Brenda Sharpe, Kristy Graham
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June 05, 2020

Clean. Expensive. Time consuming. Only go if you need too. I went so that I can have the record of service. I like that they point out what needs to be done or recommend service but then they ask on the More

by NTatMM
Recommend Dealer
No
Employees Worked With
Juliana Celis, Dave Christensen
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Jun 13, 2020 -

Gilchrist Chevrolet Buick GMC Dealership Tacoma responded

We are sorry that you felt embarrassed during your last visit and feel that we are ripping you off. We do our best to be as timely and cost effective as possible. Please note that with the new COVID-19 operating procedures, we have been a little slower than normal as we are taking extra precautionary safety measures. We do our best to address any current concerns, as well as try to predict and recommend any upcoming services you might need in advance to prepare you for any additional expenses. We do our best to shop other local shops and dealerships to ensure that we are competitive and affordable. If you find a better price and can show us, while we cannot guarantee it, we are happy to consider matching a reasonable competitors quote. If you would like to further discuss your recent visit please feel free to contact our Service Manager, Ryan, via email to ryan@gilchristauto.com. Please note that we also use all Genuine General Motors parts so there might be cheaper aftermarket options but are not the factory recommended parts or installed by certified General Motors technicians. If there is services that might not be in the budget at this moment, General Motors also offers the "GM Buypower Card" which allows you to expense service now and pay later while also earning points to be redeemed for discounts in service or on vehicle purchases. To see if you qualify please contact our Service Department to learn more or lookup online the "GM Buypower Card" to apply! We hope to see you again soon!

June 04, 2020

No hassle easy to deal with no pressure. First time experience got out from the dealer ship quick. Same day got my car home. Thanks to service department , shop for cleaning my car and all the people w More

by John field
Recommend Dealer
Yes
Employees Worked With
Tom McDonald , Tom MacDonald
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June 04, 2020

Nice place to do business. The people there are friendly and helpful. I’m very happy with my new truck. I would go there again for a new vehicle and parts. More

by LordMobley
Recommend Dealer
Yes
Employees Worked With
Ibraheem Abe Almasslawi, Robin Wilson
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May 26, 2020

The schedule worked out great, fit our day of the week and the time. We were keep up dated on how the work was going and when it would be done. More

by wild2fire
Recommend Dealer
Yes
Employees Worked With
Devon Welsh
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May 26, 2020

Great buying experience. Shade was a great salesman. No pressure to buy, would come back to buy another vehicle again. Thank you again for great service. More

by byrdhuntin
Recommend Dealer
Yes
Employees Worked With
Shade Clark, Dennis O'Connor
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May 25, 2020

The service dept is fast and efficient.Booked service on The service dept is fast and efficient. Booked service on line, showed up at appointment time, out in an hour. Good to go for another 3 months. More

by MRBILL7853
Recommend Dealer
Yes
Employees Worked With
Bob Cornett
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