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Gervais Volkswagen
Lowell , MA
397 Reviews
When you shop at Gervais Volkswagen of Lowell, you can find a wide variety of both new and used Volkswagen vehicles up for grabs in the Boston area. We make available all of the top models and trims. We can point you to the best Volkswagen to buy for your family and driving needs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:30 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
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Showing 397 reviews
December 21, 2024
We are pleased with our experience. John was super helpful and patient through the entire process. John was super helpful and patient through the entire process. More
by Hsherry
Verified CustomerEmployees Worked With
December 21, 2024
December 19, 2024
Quickly diagnosed the issue and helped me learn how to prevent it in the future prevent it in the future More
by pgoransson
Employees Worked With
December 17, 2024
Excellent customer service and pleasant experience. Nick was amazing with communication and explanation as well as encouraging support for future needs. I was very impressed with everyone I came into Nick was amazing with communication and explanation as well as encouraging support for future needs. I was very impressed with everyone I came into contact with between service and parts. More
by rebhoule
December 17, 2024
That good service great I like it anyway close to my house good service thank house good service thank More
by hongsavann
Employees Worked With
December 06, 2024
Savian was absolutely delightful to work with. He was professional, personable, knowledgeable, and enjoyable to do this deal with. All my questions were answered and the numbers were fair. This is He was professional, personable, knowledgeable, and enjoyable to do this deal with. All my questions were answered and the numbers were fair. This is my first VW since a Bug I owned back in the 1980’s, so I’m looking forward to a new ownership experience. If the vehicle is as good as the sales experience, I’ll be back in 3 years when my lease is up. Danny was great as well. He knew his products but wasn’t too pushy. I’ve dealt with finance people who have killed deals because they pushed too hard. I was glad Danny was respectful and read my cues accurately. Together, Savian and Danny made an awesome team. Thanks guys!💕 More
by attylynn
November 30, 2024
I’ve been a long standing Gervais customer for a reason: their customer service is great! Highly recommend Gervais VW! their customer service is great! Highly recommend Gervais VW! More
by Bayern Stern
Employees Worked With
November 29, 2024
Very good service! But there is no drinking water in the lounge. I hope it will be improved in the future. But there is no drinking water in the lounge. I hope it will be improved in the future. More
by johnzhang
November 25, 2024
Everyone down at Gervais VW was amazing to work with. They were true to their word and got me into the atlas of my dreams without paying an arm and a leg They were true to their word and got me into the atlas of my dreams without paying an arm and a leg More
by reganvartanian
November 22, 2024
Unfortunately it was a very unorganized process I spent 4 1/2 hours at the dealership just waiting there for paperwork to be done. 1/2 hours at the dealership just waiting there for paperwork to be done. More
by liz34
Employees Worked With
