Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Gervais Volkswagen
Lowell , MA
414 Reviews
When you shop at Gervais Volkswagen of Lowell, you can find a wide variety of both new and used Volkswagen vehicles up for grabs in the Boston area. We make available all of the top models and trims. We can point you to the best Volkswagen to buy for your family and driving needs.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:30 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 414 reviews
January 20, 2025
Well done from a a communication standpoint as well as up front understanding of all costs front understanding of all costs More
by danwalsh8
Verified CustomerEmployees Worked With
January 18, 2025
We shopped for a replacement to a vehicle for a 16-year-old newly licensed driver who got in his first accident. We found one at your dealership even though your dealership is 2 hours away, 16-year-old newly licensed driver who got in his first accident. We found one at your dealership even though your dealership is 2 hours away, More
by megilx
January 16, 2025
The service department was extremely hard to get in contact with to schedule an appointment. I was told my car would be ready on a certain day and time and it was not ready until the next day. The tech contact with to schedule an appointment. I was told my car would be ready on a certain day and time and it was not ready until the next day. The technician did not reset the recall for my oil change and my car still says service is needed More
by nestorjennifer
Employees Worked With
January 16, 2025
Great service quick turnaround good price awesome staff happy that I chose to go to Gervais happy that I chose to go to Gervais More
by jay
Employees Worked With
January 15, 2025
They were attentive, answered all my questions, and provided all the help I needed when I was there. provided all the help I needed when I was there. More
by mlafort2
January 13, 2025
John was so great to work with - he was responsive and flexible. Would definitely recommend working with him! flexible. Would definitely recommend working with him! More
by Anna
Employees Worked With
January 11, 2025
John was great! He made the process so smooth, and it was clear that the customer was the priority. I would recommend him to anyone. The whole process was done in ex He made the process so smooth, and it was clear that the customer was the priority. I would recommend him to anyone. The whole process was done in excellent time. More
by annehmac0113
January 10, 2025
The VW service department goes above and beyond to keep their customer base satisfied in every situation. I believe that is due to "Lilliana's" leadership and her commitment. She is both professional and r their customer base satisfied in every situation. I believe that is due to "Lilliana's" leadership and her commitment. She is both professional and respectful no matter the issue. Lilliana is truly an asset to your dealership. More
by brothers1950
January 06, 2025
Thank you for everything. Another purchase with great people and great service. I will come back! Another purchase with great people and great service. I will come back! More
by betsy_ha
Employees Worked With
Other Employees :
Richard Gervais
