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Gerald Subaru of North Aurora

North Aurora, IL

4.9
344 Reviews

205 Hansen Blvd

North Aurora, IL

60542

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344 Reviews of Gerald Subaru of North Aurora

March 05, 2022

Eric Z was a great sales person. He worked extremely hard to get us in the right Suv. We had a great experience at Gerald Subaru. We highly recommend. More

by lettucebaby19
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Zetterlof
Mar 09, 2022 -

Gerald Subaru of North Aurora responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Peter Murray General Sales Manager Gerald Subaru of North Aurora

February 28, 2022

Total care, from arrival to exit. I was early, but your rep greeted me, and processed the car immediately. I waited in a clean, comfortable, quiet cafe with fast WiFi, also a TV in More

by BobBatavia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
The female whose name I don’t recall.
Mar 03, 2022 -

Gerald Subaru of North Aurora responded

Thank you for writing this amazing review for our team! We always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, Brian Trout Service Director btrout@geraldauto.com Gerald Subaru of North Aurora

February 27, 2022

Andrew and team was patient and helpful in buying our car!! Thank you for everything! More

by Kampstein
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Green, Andrew Wedick, Peter Forberg, Nicole Iacullo
Mar 02, 2022 -

Gerald Subaru of North Aurora responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Peter Murray General Sales Manager Gerald Subaru of North Aurora

January 26, 2022

Everyone was very polite,considerate and took time explaining details and information to me. Convenient & fair enough.I'm satisfied. More

by Cindy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay,Nicole, Faruq Solebo
Jan 31, 2022 -

Gerald Subaru of North Aurora responded

Thank you for your truly exceptional review, Cindy! We always strive to meet the needs of our customers no matter the situation. Sincerely, Peter Murray General Sales Manager Gerald Subaru of North Aurora

December 11, 2021

It was an absolute pleasurable experience.Andrew Wedick It was an absolute pleasurable experience. Andrew Wedick was patient, hard working & a joy to deal with. We can't say enough good things about him. More

by C n P
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Wedick
Dec 15, 2021 -

Gerald Subaru of North Aurora responded

Thanks for leaving this truly exceptional feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Peter Murray General Sales Manager Gerald Subaru of North Aurora

October 26, 2021

Since 2003, I have bought 3 Outbacks from Gerald Subaru. Salesman Peter Forberg was helpful & courteous in assisting me to find the car I wanted. I would recommend Gerald Subaru & Peter Forberg to anyone de More

by mcnabb.demaris
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken in Finance Dept, Peter Forberg
Oct 28, 2021 -

Gerald Subaru of North Aurora responded

We appreciate your feedback. We're glad to hear that you are consistently impressed with the service we offer here. If there is anything more we can do for you please come back and see us any time! Take care! Sincerely, Peter Murray General Sales Manager Gerald Subaru of North Aurora

October 24, 2021

Peter Forberg is an awesome sales consultant. This was my fourth time going to a dealership and with all honesty Peter Forberg treated my wife and I far better than the other sales people from other dealersh More

by nathaniel
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Forberg, Nicole Iacullo
Oct 27, 2021 -

Gerald Subaru of North Aurora responded

Nathaniel, thanks for leaving this truly exceptional feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Peter Murray General Sales Manager Gerald Subaru of North Aurora

October 23, 2021

Very professional. Personal and helpful throughout services. Timely and caring. I recommend dealer specially the service personnel. More

by Subi2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Luis
Oct 26, 2021 -

Gerald Subaru of North Aurora responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Brian Trout Service Director btrout@geraldauto.com Gerald Subaru of North Aurora

October 11, 2021

This dealership overcharged me for a vehicle and tried to justify it by saying that is how the market is working. In reality they are just ripping you off and using The chip shortage as an excuse. I regret n More

by samantha.D
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Peter Murray, Peter Forberg
Oct 15, 2021 -

Gerald Subaru of North Aurora responded

Samantha, it seems as if we fell short of our standards during your visit and we would like to do what we can to remedy the situation. Please reach out to us so we may begin to move forward in a positive direction. Sincerely, Peter Murray General Sales Manager Gerald Subaru of North Aurora

Oct 15, 2021 -

samantha.D responded

We tried that already, you said you would provide a remote start then changed your mind and were extremely rude on the phone because I submitted my honest review to Subaru!

September 12, 2021

Peter Forberg was super. He didn't pressure us. He went above and beyond to make we had a great experience. He is very knowledgeable and patience. More

by gb823
Recommend Dealer
Yes
Employees Worked With
Peter Forberg
Sep 15, 2021 -

Gerald Subaru of North Aurora responded

We love hearing about customers that have a truly exceptional experience at Gerald Subaru of North Aurora. We know that buying a car is an important decision and we are proud that you chose our dealership. Please feel free to contact us if you have any questions on your new vehicle. Sincerely, Peter Murray General Sales Manager Gerald Subaru of North Aurora

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