Gerald Subaru of North Aurora

We had a great experience buying our vehicle. We also had them install a remote start system. The service department was fast and great service. We bought the 2011 subaru outback couldn't be happier with the them install a remote start system. The service department was fast and great service. We bought the 2011 subaru outback couldn't be happier with the car we bought and the service we received. The sales person took us out on many different test drives as when we started we didn't even know which subaru we liked. He is very patient and informative. More

Walked into Gerald Nissan without the serious intention of buying a car. Test drove a few and decided I really liked the Nissan Juke. Brian & the Business Manager high-balled a price, I said "thanks but of buying a car. Test drove a few and decided I really liked the Nissan Juke. Brian & the Business Manager high-balled a price, I said "thanks but no thanks" and they miraculously came back with a monthly payment $100 lower - as long as I purchased on the spot. Not one to make a financial decision without the wife's input, said "thanks for your time." Went back the next day (Saturday). Brian was with another customer & suggested I walk around the showroom a bit...an hour & a half later, I left. He called & explained coming in first thing in the AM would have been better. Regardless, went back and low & behold the one-day-only offer still stood. After the deal was done, I hopped in the car and realized a few things were missing - floor mats and an owner's manual. I asked Brian about them & he informed me that floor mats didn't come with the car & he'd have to order the owner's manual. He said he'd see what he could do on the floor mats but called on Monday to say "sorry, no can do." I just bought a $25k car and he couldn't throw in floor mats? Shouldn't a car come with floor mats? Apparently, once the sale was done, all desire to hook a brother up was null & void (though he did ask me to treat him well on the customer satisfaction survey.) My bad for not realizing a car didn't come with floor mats but their bad for ending this relationship on a negative note over $150 floor mats. This was my 3rd purchase with Gerald...not sure I'll go back (or recommend them to friends/family.) More