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Gerald Subaru of North Aurora

North Aurora, IL

4.9
344 Reviews

205 Hansen Blvd

North Aurora, IL

60542

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344 Reviews of Gerald Subaru of North Aurora

September 28, 2022

I bought the extended warranty, which is still in effect. The car is leaking somewhere and no one can figure it out. The Subaru dealer is saying that no matter what it is, the extended warranty won't fix i More

by Mark
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Martin Flowers
Oct 04, 2022 -

Gerald Subaru of North Aurora responded

Thank you for taking the time to share your recent experience at Gerald Subaru of North Aurora. We want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. We would sincerely appreciate the opportunity to amend the situation, so please contact me directly. Thank you. Sincerely, Brian Trout Service Director btrout@geraldauto.com Gerald Subaru of North Aurora

August 24, 2022

I dealt with Michael Barry. Went in for my 10k service. Everything went smoothly and efficiently. More

by crenns
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Barry, Teodor Grib, Martin Flowers
Aug 24, 2022 -

crenns responded

I dealt with Michael Barry. Went in for my 10k service. Everything went smoothly and efficiently.

August 21, 2022

Both our sales rep, Darell Cintron and the manager we were working with, Sean Ryan, kept the visit within our time constraints and went above and beyond to make sure we got the vehicle we wanted for a pr More

by jrporter08
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Ryan, Darell Cintron
Aug 24, 2022 -

Gerald Subaru of North Aurora responded

Thank you for your truly exceptional review! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Sincerely, Peter Murray General Sales Manager Gerald Subaru of North Aurora

August 05, 2022

Went for my first oil change on my Accent. My service tech, Mike Barry was very helpful, explained things thoroughly and was very courteous . Work was done in timely manner, i was given exact More

by Sherry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Barry
Aug 10, 2022 -

Gerald Subaru of North Aurora responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Brian Trout Service Director btrout@geraldauto.com Gerald Subaru of North Aurora

July 27, 2022

We had a scheduled service already and Kaylie serviced our car a day early when we took it in for an additional issue. More

by sroka3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
kaylie
Aug 01, 2022 -

Gerald Subaru of North Aurora responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, Brian Trout Service Director btrout@geraldauto.com Gerald Subaru of North Aurora

June 25, 2022

Peter Forberg did a great job assisting with all aspects of the sale. He kept in touch with us throughout the process and always asked if we had questions. Kevin Green was also very helpful, doing everyth More

by Ian
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Green, Peter Forberg
Jun 29, 2022 -

Gerald Subaru of North Aurora responded

Thank you for your truly exceptional review, Ian! I am very happy to hear that we could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Sincerely, Peter Murray General Sales Manager Gerald Subaru of North Aurora

June 19, 2022

The service department staff are very helpful and courteous. They keep you informed of where they are in the process of service on the car. More

by mapp512050
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Martin Flowers
June 05, 2022

Juan met all our needs and was super helpful during the entire process. We’re repeat customers and we’ll keep coming back. More

by Beth
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan
Jun 08, 2022 -

Gerald Subaru of North Aurora responded

Thank you for your truly exceptional review, Beth! I really appreciate your business. Sincerely, Peter Murray General Sales Manager Gerald Subaru of North Aurora

May 19, 2022

Darell Cintron was upfront and honest with me. He listened very well, respected my limited time frame and got me both the car and deal that I wanted. We connected over our military service, but I More

by davidwilsman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darell Cintron, Nicole Iacullo
May 24, 2022 -

Gerald Subaru of North Aurora responded

Thank you for your truly exceptional review, David! Sincerely, Peter Murray General Sales Manager Gerald Subaru of North Aurora

April 11, 2022

The team was super patient and informative and helped me get to a payment I could afford to take home my new vehicle "Suzi" home! More

by bekah.wekah
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Mertens
Apr 14, 2022 -

Gerald Subaru of North Aurora responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Peter Murray General Sales Manager Gerald Subaru of North Aurora

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