Gerald Subaru of North Aurora

Fantastic Service, Easy to Work With I contacted Gerald Subaru to find a Crosstrek for my father-in-law, and I was working from out of town on the transaction. Erika and Robert did a fan I contacted Gerald Subaru to find a Crosstrek for my father-in-law, and I was working from out of town on the transaction. Erika and Robert did a fantastic job of finding the vehicle and making the deal work. Great communication and fast response times, and most importantly, made the whole experience enjoyable for my father-in-law. He is thrilled with his new car! Thank you so much for all of your help! More

Jon DeWig Jon and Moe were the most friendly guys that we have purchased a vehicle from. From the time we arrived until we signed the contract we felt at esse. Jon and Moe were the most friendly guys that we have purchased a vehicle from. From the time we arrived until we signed the contract we felt at esse.We thank them. They are an asset to your Dealership. More

Dave the Service Manager saved the day UPDATE: I previously wrote the review below. Have to amend it because the Service Manager saw my review here and immediately reached out to me to UPDATE: I previously wrote the review below. Have to amend it because the Service Manager saw my review here and immediately reached out to me to make it right. I was impressed with his professionalism and patience. Thank you Dave! This review is actually for the Service Department. I'm on my 3rd lease from this place and my lease comes with 2 free oil changes. I used the first one and at the time, I asked the clerk to confirm the date by which I needed to get the 2nd. She said as long as I come before end of year, it should be fine. So I made an appointment and again explained the situation to the man who made the appointment and he said yes, they should honor it. My husband took the car today to the appointment because I'm at home with our sick baby and the man at the dealer said no, they will not honor it and he would be charged $100. My husband left and called me, I called the dealer and the man I spoke to refused to help. He said my husband could pay or I can try the service manager who isn't in until Monday. Now, I live a good 40 minutes from this place, the only reason I've gone back to purchase or lease again and again has been because of the customer service. Well, I guess this guy doesn't care that I will never give this dealership my business again. More

Great price and great service Not only did they match the price of the so-called "low-price-high-volume" dealer in our area, they gave me more money on my trade-in, and they were a Not only did they match the price of the so-called "low-price-high-volume" dealer in our area, they gave me more money on my trade-in, and they were a dream to work with. Sean Ryan and Erik Johnson were clear, courteous, and professional. They even stayed late to get us our new car. I highly recommend them. More

Easy and professional Jon was incredibly helpful, courteous, and took his time to answer all of our questions, even staying late on a Saturday evening to help us complete t Jon was incredibly helpful, courteous, and took his time to answer all of our questions, even staying late on a Saturday evening to help us complete the purchase. He made the buying experience low pressure and fun and we are super happy with our new Forester! More

my first new car Jon is super cool and down to earth, made the process of getting my new car very smooth and enjoyable. I am so happy with the service and would defini Jon is super cool and down to earth, made the process of getting my new car very smooth and enjoyable. I am so happy with the service and would definitely recommend Gerald Subaru and Jon. More

Jon's the man! Jon was very helpful with my purchasing process of my wrx. I would definitely buy another car from him and only him. Plus he hooked me up with a WRX k Jon was very helpful with my purchasing process of my wrx. I would definitely buy another car from him and only him. Plus he hooked me up with a WRX key chain for free. I rate my experience an 11 out of 10! More

Have Questions? They Have Answers. Jon took his time to have use look over various models and then various features on the model we ended up buying. Then he offered to help us with any Jon took his time to have use look over various models and then various features on the model we ended up buying. Then he offered to help us with any further questions once we got our vehicle and drove it for awhile. He also made sure we knew about special safety features and service requirements on this car. Over all it was a great buying experience. More

2 x no car I had set up a test drive on 2 seperate occasions, only to arrive to find either the car was sold, or at a different location. No such information was I had set up a test drive on 2 seperate occasions, only to arrive to find either the car was sold, or at a different location. No such information was provided to me when I scheduled the test drive. Horrible communication. They had my cell number and my email address to let me know. More

Great service late in the day We dropped by the dealership around 7:00 on a Wednesday (?) and caught Jon at the end of his shift. We had talked with him before but hadn't taken a g We dropped by the dealership around 7:00 on a Wednesday (?) and caught Jon at the end of his shift. We had talked with him before but hadn't taken a good look at cars up until then. Jon showed us various options that fit our somewhat limited situation, and we left late in the evening with a high quality, used Prius that we're very happy with. Jon was very knowledgeable about the cars and was pleasant to work with. A tip for buyers, though: make sure you check the website for prices. The Prius we found was cheaper there than how it was listed on the lot, and we saved money after we brought that to Jon's attention. More