Gerald Subaru of North Aurora

Very Positive Experience The people here were great - kind, considerate, thoughtful. I felt that everyone went above and beyond to make the car purchase smooth and satisfying. The people here were great - kind, considerate, thoughtful. I felt that everyone went above and beyond to make the car purchase smooth and satisfying. I felt that I got a fair deal and there were no unpleasant surprises More

GREAT EXPERIENCE I came into the dealership not actually looking to buy a car and walking out with one. As we all do, of course I wanted a new car, but that reality di I came into the dealership not actually looking to buy a car and walking out with one. As we all do, of course I wanted a new car, but that reality didn't set in until I met John. Honestly, I wouldn't have bought a car if it wasn't for him. He was so nice, very welcoming, and genuine. I know dealers try to pull your leg and give you the whole she-bang, but John was straight to the point, and seemed very genuine with everything that he said. I wanted to give him the sale, and he wanted to give me a new car that I was happy with. As we worked out the details when we found the right car, I couldn't contain myself and just smiled. I bought a "new" used car and I know John did not get much commission off of it, but he went the extra mile. We need more people like him in this world! THANKS BIG JOHN! I hope to buy another car from you, wouldn't have it any other way. More

Lovin my New Legacy Limited! When I in the early stages of looking for a car I stopped by the Subaru dealership and was greeted by Jeff Racine. I explained to Jeff that I was not When I in the early stages of looking for a car I stopped by the Subaru dealership and was greeted by Jeff Racine. I explained to Jeff that I was not in any hurry to purchase a car. That I am the type of person that needs to research, review, come back test drive again, and again before I make my final choice. He respected and understood my car buying process. I came back many times and Jeff always made me feel welcomed and never pressured me to purchase. As a matter of fact, he encouraged me to keep coming back. And I did. One time when I stopped by for an additional test drive, Jeff was not working on that particular day. I met Sean and explained that I was currently working with Jeff and that maybe I should stop by the following day when Jeff would be in. Sean explained to me that they work together as a team and that I was welcomed to take another test drive and that he didn't mind helping me. Very impressive! Another time I stopped by and Jon answered some additional questions and Ryan Bravi answered all of my finance questions. How many dealerships have that type of teamwork? I LOVE my new Subaru and so does my family, friends and neighbors, I can't say enough great things about my experience at Gerald Subaru, my personal salesperson Jeff, and the actual purchasing experience was exceptional as well. Even after purchasing the car Gerald has exceeded expectations. I stopped by the other day and had a question about a feature, Jeff was outside and immediately greeted me and showed me exactly what to do. He said to stop by anytime if I have additional questions, and I know he meant that and we both know I will. Thanks Gerald Subaru for making this car buying experience very pleasant. I'm THRILLED! More

Good Service Experience David Gonzalez was very pleasant to deal with and took the time to thoroughly explain everything that I needed to take care of for this service call. David Gonzalez was very pleasant to deal with and took the time to thoroughly explain everything that I needed to take care of for this service call. Also, he made me aware of what I need to prepare for in terms of future service. The whole process was seamless and smooth which definitely made me less anxious about getting my car repaired. More

Great buying experience Jon took exceptionally good care of us. He went out of his way to find the car we wanted and made it a friendly and pleasant experience. Ryan was also Jon took exceptionally good care of us. He went out of his way to find the car we wanted and made it a friendly and pleasant experience. Ryan was also terrific and helped us make a deal for the car we really wanted. Thanks guys! More

Great Experiance 2016 Crosstrex My salesman Dan was very kind listened to me in what I wanted, when the car I drove wasn't the right color for me but I liked the way it drove he want My salesman Dan was very kind listened to me in what I wanted, when the car I drove wasn't the right color for me but I liked the way it drove he wanted me to drive a different car but it was out of my budget and he listened to me. He didn't say wait till you drive this one we walked away from that one and we moved on to other options till I got exactly what I needed. He was patient and for the first time in my 30 plus years of car buying it didn't turn my stomach. I didn't feel bullied or intimidated. My car was in transit not on the lot, so I would have to wait a few weeks to get it that was ok by me but Dan knew I was excited so his manager Theo worked on getting my car. Talk about customer service, Dan drove 50 miles to get my car and bring it back. I was so excited when they called me to tell me my car was there. I am not very good with electronics like phone and music gadgets but Dan took as long as it took to make sure my phone contacts were loaded and I knew how to play my music using all the buttons, showing me how everything worked. I felt like I met a new friend and not someone who was just selling cars. More

Great Subaru Purchasing Experience I couldn't decide between Forester or Outback. Once I decided on the Outback Jon worked with me on my needs for options on the vehicle and price. So I couldn't decide between Forester or Outback. Once I decided on the Outback Jon worked with me on my needs for options on the vehicle and price. So happy about my experience and purchase. Only downfall is the light tan interiors turn blue from your jeans (new or old). Thats on most cars now and I was not aware of that. More

BEST SALESPERSON IN CHICAGOLAND Yes that title is a bit of a grandiose claim, but keep reading...My wife and I have purchased over fifteen cars together. We are first time Subaru buy Yes that title is a bit of a grandiose claim, but keep reading...My wife and I have purchased over fifteen cars together. We are first time Subaru buyers and were hesitant about Subaru's take it or leave it little "dealing" reputation. I am used to domestic (GM) dealerships and "dealing" being part of the process. I purchased a 2014 XV Crosstrek having done a great deal of research on all Subaru's lines and eight other domestic/foreign vehicle brands. When I called to make an appointment and arrived at the dealership, John was our salesman and there was no fight...about anything. I told him the specific car I wanted, they arranged for delivery to the dealership (it was a reasonable trade distance), and made the purchase smooth. Remember folks, this is a business transaction, so be professional if you expect the salespeople to be professional. Bring all your documents and paperwork and arrange financing, downpayment, etc. AHEAD OF TIME. When YOU (the customer) do not do this, YOU make the experience bad, not the salesman/woman. John is VERY COMPETENT in every step of the process. He behaves like a professional and an adult while still being fun to interact with. No "bro" or "salesman" personas here. When my Subaru burns out, I 'm going back to John for the next sale. In my experience he is better than salespeople at other Chicagoland Subaru dealerships (we shopped around from Northshore to the Southside and West Suburbs). Thanks John! We are having lots of fun with the car still! -Kyle and Vanessa More

Great service! Jon is easy to work with and concerned about meeting your needs and providing the best service! I will definitely contact him again. Great car. Jon is easy to work with and concerned about meeting your needs and providing the best service! I will definitely contact him again. Great car. More