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Gerald Subaru of North Aurora

North Aurora, IL

4.9
344 Reviews

205 Hansen Blvd

North Aurora, IL

60542

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344 Reviews of Gerald Subaru of North Aurora

October 26, 2019

A great deal and wonderful experience! Eric was fantastic to work with. He spent most of the day helping me decide exactly which new Forester was right for me. He showed me several differ More

by Debbie Shuman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Gately, Joe Khalil, Eric Zetterlof
Oct 27, 2019 -

Gerald Subaru of North Aurora responded

Hello Debbie and thank you for the truly exceptional words! We couldn't be happier that you enjoyed your experience here at our dealership and that Eric was there to provide you with such exceptional service! Thank you again and congratulations on your new Forester. Sincerely, Scott Wolf, General Sales Manager, swolf@geraldauto.com

October 22, 2019

Great service at Gerald! Had a great experience purchasing an SUV from Erik Zetrerlof at Gerald. They gave me a fair price and Erik did a thorough job of explaining the ins an More

by smashwood630
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Zetterlof
Oct 23, 2019 -

Gerald Subaru of North Aurora responded

We are pleased to hear that you had a truly exceptional experience with Erik and the rest of our team. We would like to sincerely thank you for your business and encourage you to stop by or give us a call with any questions that may arise. Sincerely, Scott Wolf, General Sales Manager, swolf@geraldauto.com

October 19, 2019

My "Legacy" experience from North Aurora, Gerald Subaru Looking for a positive vehicle purchase that always includes AWD as a feature - head over to North Aurora Gerald Subaru. This car dealership is stella More

by diannapolinski
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lee Cuomo, Joe Khalil, Jake Landreth, Eric Zetterlof
Oct 21, 2019 -

Gerald Subaru of North Aurora responded

Thank you for this amazing review of your truly exceptional experience with Eric here at Gerald Subaru of North Aurora! The experience you described is exactly what we aim for, and it’s great to know we’re exceeding our goals with our customers! Should you have any questions, feel free to reach out. Otherwise, we’ll see you at your next service appointment! Sincerely, Scott Wolf, General Sales Manager, swolf@geraldauto.com

October 13, 2019

Fast and awesome Very easy to work with. I didn’t really know what I was doing and didn’t have everything I needed with me but they walked me through the entire proces More

by JenniferA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Khalil, Eric Zetterlof
Oct 13, 2019 -

Gerald Subaru of North Aurora responded

Thanks for the truly exceptional kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Brian Trout Service Manager btrout@geraldauto.com

October 09, 2019

No hassle deal I called the dealer ahead of time to discuss their inventory. At that time, the vehicle I wanted was not in stock. I asked to get the lowest price t More

by Subaru WRX STI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lee Cuomo
Oct 10, 2019 -

Gerald Subaru of North Aurora responded

Thank you for taking the time to share with us your truly exceptional feedback! The goal of the Gerald Subaru of North Aurora team is to ensure a painless and enjoyable purchasing process for each of our customers. We're happy to read that you found what you wanted in such a timely manner. Please remember that we're always here to assist you with any future auto needs! Sincerely, Scott Wolf, General Sales Manager, swolf@geraldauto.com

September 29, 2019

Above and Beyond I had quick responses from Erika Benitez while communicating online during my initial interest in the vehicle. When I got to the dealership I felt th More

by Will W.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark (sales manager), Kent (mechanic), Jay (finance), Erika Benitez, Adam Krupa
Oct 01, 2019 -

Gerald Subaru of North Aurora responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. The Gerald Subaru of Naperville Team

August 27, 2019

Jon is awesome Very friendly Very simple Easy to understand Reliable vehicle made my experience very pleasing and made me secure in my choices thank you Jon !! Your More

by Mystic77
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jon Dewig, Joe Khalil
Oct 01, 2019 -

Gerald Subaru of North Aurora responded

First and foremost, thank you for stopping by to leave this incredible review. Our staff prides itself on providing efficient and friendly service to every customer that comes to our dealership. I'm happy to see that your visit reflects these values and that Jon assisted you in such a detailed and customized manner. Give us a call if you have any further questions! The Gerald Subaru of Naperville Team

August 15, 2019

Great service at Gerald! Everything about my visit made me feel comfortable and appreciated. The hour that I was there for service flew by while I enjoyed complimentary snacks More

by DGarbe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ashley Stefanski, Jerry Montelone
Aug 19, 2019 -

Gerald Subaru of North Aurora responded

Thanks for letting us know about your positive experience with us! We hope to see you again down the road. Regards, Brian Trout Service Manager btrout@geraldauto.com

August 07, 2019

Great Service and Interaction Ken did a great job addressing my needs for features in a car and was fair with his pricing. He really helped make it a stress free process. There was More

by jtchil0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenneth Nicholson
Aug 19, 2019 -

Gerald Subaru of North Aurora responded

Thanks for the kind words, and please come back to see us again anytime! Regards, Scott Wolf, General Sales Manager, swolf@geraldauto.com

August 04, 2019

2012 Outback Mainteance Was able to discuss scheduled maintenance and schedule the service appointment personally over the phone. The entire team is amazing. Kept me posted o More

by NUWildcat1976
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Trout, Ashley Stefanski, David Gonzalez, Donna Tran
Aug 05, 2019 -

Gerald Subaru of North Aurora responded

Thanks for your kind words! We hope to work with you again in the future. Regards, The Gerald Subaru of North Aurora Team

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