Gerald Subaru of North Aurora

Service personnel are always very respectful and accommodating. Last night during the snowstorm, my low tire pressure light went on. Delivering Meals on Wheels in the morning I had found a 3" screw accommodating. Last night during the snowstorm, my low tire pressure light went on. Delivering Meals on Wheels in the morning I had found a 3" screw in the parking lot by my car and had been worried I might have a flat. It was about 4:45pm when I called service. David Gonzazles told me if I could make it in by 5:30 they would be happy to fill my tires. It was about 5:10 when I finally made it in. I asked David if he could not just fill my tires but check my back tires (showing low) for an object since I am paranoid about getting a flat. He said his techs go home at 5:30 but one volunteered to stay a little later if necessary to complete the tire check. They checked all 4 tires with the spray and thankfully all are ok and my crazy mind was put at ease. Service is the most important thing to me when purchasing a vehicle - and your people are the best. I would not go anywhere else to get my Impreza serviced - your guys have always been honest and treat me with the utmost respect every time I come in. More

My family and I had a very positive experience at Gerald Subaru on Christmas Eve day. We were greeted by Faruq Solebo who made us feel welcome and comfortable from the start. He was knowledgeable, informa Subaru on Christmas Eve day. We were greeted by Faruq Solebo who made us feel welcome and comfortable from the start. He was knowledgeable, informative, and professional. The vehicles we drove were beautiful cars. They just were not the right fit for us. I would not hesitate to recommend both Faruq and the dealership to someone in the market for a Subaru. More

David, my advisor, was very helpful and kept me updated. Kent, the tech who worked on my car, fixed my car quickly. They cared about the safety and longevity of my car, which I haven't experienced at other Kent, the tech who worked on my car, fixed my car quickly. They cared about the safety and longevity of my car, which I haven't experienced at other Subaru dealerships in the area. More

We recently bought two cars at Gerald our salesperson was Eric Zetterlof. He was super to work with , knowledgeable, and helpful. He has followed up the sales with phone calls and links to review. We will Eric Zetterlof. He was super to work with , knowledgeable, and helpful. He has followed up the sales with phone calls and links to review. We will definitely use Eric and Gerald Subaru again . In the last 12 years we have purchased/leased 11 Subarus! More

The service department is a bunch of thieves who don’t do repairs properly. Head gaskets replaced on a 03 Legacy and less than 9,000 miles later bad again because they did not machines the heads, anyone who repairs properly. Head gaskets replaced on a 03 Legacy and less than 9,000 miles later bad again because they did not machines the heads, anyone who knows car repair 101 does this. Now I’m calling out on this and I’m not being called back, crickets. This is my mother-in-laws car, guess they figured they could screw an old lady. More

Eric Zetterlof was our salesman for our new Outback. Eric was off the bat very informative. He went over all aspects of the Outback as we have never owned a Subaru before! Everything from Options, Safety fea was off the bat very informative. He went over all aspects of the Outback as we have never owned a Subaru before! Everything from Options, Safety features, and Steel construction type. I have never driven an Outback before and Eric's demonstration on the test drive was very informative. He gave us a great understanding and example of the adaptive cruise control, and steering system. I ended up purchasing a 2021 Outback through Eric and it was a very pleasant experience. He brought the whole experience to a personal level, and kept the buyer informed throughout the whole process. More

Car buying is one of my least liked activities because of the often cheesy and mildly insulting back and forth. My experience with your team was outstanding. It was very professional and respectful (I hope the often cheesy and mildly insulting back and forth. My experience with your team was outstanding. It was very professional and respectful (I hope you felt the same about my actions). Of course we negotiated but it was a very above board discussion held in a very congenial manner. We did not do the "I'll have to talk to my manager" thing. Instead we talked about our proposals and reached a logical agreement. Then it was committed to writing. This is the way people come to an agreement. Great experience. I was very impressed and pleased. Thank you Ken and Peter. More

I drove 1 hr to get financing for a car so after working all night I was skeptical low & behold upon pulling into the car lot my phone rang it was the salesman (8:45am)Faruq Solebo excitedly anticipating ou all night I was skeptical low & behold upon pulling into the car lot my phone rang it was the salesman (8:45am)Faruq Solebo excitedly anticipating our meeting I informed him I was pulling into the lot he assured me from that moment I would be happy upon entering Kevin Green(Finance Manager) again assured me I would be leaving a HAPPY man well to say the least they made it happen 2018 Nissan Rogue THANKS (EXCEPTUAL SERVICE) More

Jon DeWig is the best guy ever..I have known him all his life and his family is awesome people... I would tell everyone to buy a car from him life and his family is awesome people... I would tell everyone to buy a car from him More

The best Dealer I work with. Service and Sales are top notch. If you are thinking of a Subaru you have to stop by this Dealer. notch. If you are thinking of a Subaru you have to stop by this Dealer. More