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Gerald Hyundai
North Aurora, IL
1,664 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,664 Reviews of Gerald Hyundai
February 03, 2021
This dealership was nice, friendly and as covid safe as possible, they helped me make a big decision without being too pushy. Larry made he process painless and exciting, Thanks Larry! possible, they helped me make a big decision without being too pushy. Larry made he process painless and exciting, Thanks Larry! More
by Allison_m
Employees Worked With
Larry Persico
February 03, 2021
Best service department I've ever dealt with. Kevin and JB are quickly responsive to calls and go out of their way to take care of customers. My car started to make a loud knocking noise coming from the fr JB are quickly responsive to calls and go out of their way to take care of customers. My car started to make a loud knocking noise coming from the front end. I called, talked to Jesse, and the team squeezed me in to check it out. I was afraid it was something very serious. Well JB called to let me know the heat shield under the car came loose due to rusted screws and caused all the noise. I was never so glad to pay a repair bill !! Thanks guys, you're the best. And that's why I continue to go to Gerald Hyundai to have my car serviced. More
by samfab
Employees Worked With
JB, Jesse, Kevin Langton
January 29, 2021
Gerald Hyundai Genesis is the premier new, used and service dealer in the Chicagoland area. High character, professionalism, and results. I strongly endorse and recommend! service dealer in the Chicagoland area. High character, professionalism, and results. I strongly endorse and recommend! More
by john
Employees Worked With
Colin, Kevin, Jaybee, Michael Chino, Dany Khochaba, Fisnik Shala, Kevin Langton, Chris Leventis
January 20, 2021
Service was excellent-- on time and well done. Thanx, Jaybee and Gerald Hyundai. It's a ways from Wheaton, but worth the extra effort. Good coffee and snacks as well. Jaybee and Gerald Hyundai. It's a ways from Wheaton, but worth the extra effort. Good coffee and snacks as well. More
by klayman
Employees Worked With
Jaybee
January 16, 2021
Jaybee did an excellent job for me. He took my call the day before, double check to make sure that I was covered for services, and got an appointment for the time that fit my needs.When I originally called day before, double check to make sure that I was covered for services, and got an appointment for the time that fit my needs.When I originally called some lady on the phone informed me that all oil changes etc. are not covered and that I would have to pay. Almost sent me to another dealer. You should reward Jaybee More
by greatwhite162
Employees Worked With
Jaybee
January 16, 2021
Always a great experience at Gerald Hyundai. Employees in every dept. are very friendly, polite and helpful. Excellent dealership. 2nd Santa Fe purchased at Gerald. in every dept. are very friendly, polite and helpful. Excellent dealership. 2nd Santa Fe purchased at Gerald. More
by Anet844
Employees Worked With
Michael Chino, Alexis Carmona
January 15, 2021
Got the service I singned up for, added a recommended small service (lighting) which I agree was needed. Total time was fair as was the cost. small service (lighting) which I agree was needed. Total time was fair as was the cost. More
by Richard Needham
Employees Worked With
Alexis Carmona, Ahsan Chaudhary, Hayley Blumhardt
January 15, 2021
Scott was wonderful and patient as I told him to go ahead and repair my car, along with fixing the recalls. The valet was very kind and pleasant. and repair my car, along with fixing the recalls. The valet was very kind and pleasant. More
by caitlynautumn
Employees Worked With
Frank Laurenzana, Brenden Hurd, John Khochaba, Gilbert Nathan, Alexis Carmona, Ahsan Chaudhary, Donald Houston, Elson Dema, Chris Leventis, Hayley Blumhardt
January 15, 2021
Very bad experience with this dealership. Starts with a saleswoman trying to appeal to our good nature by saying we would be her "first" sale and acting like a new employee who lacked confidence. Turns out saleswoman trying to appeal to our good nature by saying we would be her "first" sale and acting like a new employee who lacked confidence. Turns out she later slipped up and mentioned how she sold 2 vehicles the Saturday before. The manager tries to pretend he is giving us a great deal by offering the cash incentive offered by Hyundai on their website. More smoke and mirrors. Manager and finance guy try to sell me extended warranty and maintenance plan when the maintenance plan is actually included in all Hyundai purchases. Then, financer fails to enact the 90-day deferred payment offered by Hyundai. When I call him out on it later, he says it's my responsibility to bring it up, not his. I have to go back and resign finance paperwork. Both sets of finance paperwork go through and I end up with 2 LOANS FOR THE SAME CAR!!! I now have late payments on one of the loans because HMF has failed to reconcile them for me. Now I have late payments on my credit history. I tried emailing the manager to express my concerns before making a formal complaint, but no one bothered to respond. I feel like I have been taken advantage of. This experience was everything people hate about buying a car. Hoping the customer service department provides a better experience when I go to get my oil changed. More
by myreview
Employees Worked With
Do not want to use names.
January 12, 2021
Outstanding customer service and my car feels brand new again. Would recommend all my friends and family to come here for service. Thank you Gerald Hyundai! again. Would recommend all my friends and family to come here for service. Thank you Gerald Hyundai! More
by JS
Employees Worked With
JayBee
