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Gerald Hyundai

North Aurora, IL

4.1
1,664 Reviews

209 Hansen Blvd.

North Aurora, IL

60542

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1,664 Reviews of Gerald Hyundai

March 26, 2021

Excellent service,they got me in right away on a “standby” and repaired my vehicle right away first thing.Blown away by everyone I interacted with.highly recommend your service department More

by giwalsh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaybee Bantug,bryan kuc
Mar 31, 2021 -

Gerald Hyundai responded

We cannot thank you enough for your wonderful review of Gerald Hyundai and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Mike Chino General Manager Gerald Hyundai

March 25, 2021

In and out quick service. Appointment time was right on schedule and vehicle was finished, washed and ready before the expected time. I will bring my other cars here for service even though they are a diff More

by BobbyD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Langton
Mar 30, 2021 -

Gerald Hyundai responded

Bobby, we are glad to hear you enjoyed your recent visit to our service department. At Gerald Hyundai we believe clean cars make happy customers and are pleased to hear you appreciated your free car wash! Sincerely, Mike Chino General Manager Gerald Hyundai

March 24, 2021

Second Santa Fe purchased from Gerald. Both times, Brian York was my salesperson. Very happy with Brian and the experience. LOVE LOVE my new car More

by adopt911
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dany Khochaba, Brian York
Mar 29, 2021 -

Gerald Hyundai responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Mike Chino General Manager Gerald Hyundai

March 19, 2021

Excellent customer service, work done promptly with discount. Complementary shuttle much appreciated, very good driver. Didn’t have to wait around, very good experience overall. More

by Doc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayne Bantug, Kevin Langton
Mar 24, 2021 -

Gerald Hyundai responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, Mike Chino General Manager Gerald Hyundai

March 19, 2021

Brought my car in for scheduled oil change and asked about the recall for my Tucson. Was told parts are on backorder nation wide and they had no idea yet when the parts would be available. Wait time wa More

by john.c.leigh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leslie Garcia
Mar 24, 2021 -

Gerald Hyundai responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Mike Chino General Manager Gerald Hyundai

March 18, 2021

Great friendly service. Also, the vehicle was washed and detailed and it looks brand new. Smells good, too. Great coffee in the waiting room and it’s constantly being cleaned. More

by AMS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure. Young guy I’m service middle desk. He was great.
Mar 23, 2021 -

Gerald Hyundai responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, Mike Chino General Manager Gerald Hyundai

March 18, 2021

Scheduled maintenance completed, but the recall service was not do to not having the parts available. This will require a return trip to the dealer to get this completed. Thus the reason for the 4 stars. More

by Paul
Recommend Dealer
Yes
Employees Worked With
Kevin Langton
Mar 23, 2021 -

Gerald Hyundai responded

Thank you for the great feedback, Paul! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Sincerely, Mike Chino General Manager Gerald Hyundai

March 16, 2021

Very busy location. Courteous dealership, with knowledgeable staff. Did take too long for negotiation process and purchase due to many interruptions. Would recommend for Hyundai purchase. More

by cj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Chino, Dany Khochaba, Fisnik Shala
Mar 19, 2021 -

Gerald Hyundai responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, Mike Chino General Manager Gerald Hyundai

March 12, 2021

My car came back smooth and clean, hard to get ahold of anyone to speak too but happy with results! Thanks for your help guys! More

by Klcooper326
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Langton
Mar 17, 2021 -

Gerald Hyundai responded

We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, Mike Chino General Manager Gerald Hyundai

March 05, 2021

Relatively new to Gerald (having moved to this area fairly recently), but have been pleased with both Service and Sales departments. Customer focused and wants to make sure we are happy! More

by jbgoist
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Leventis
Mar 10, 2021 -

Gerald Hyundai responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, Mike Chino General Manager Gerald Hyundai

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