Gerald Hyundai

FRIENDLY AND MADE SURE I UNDERSTOOD BY SHOWING ME RESULTS FOUND. HE WAS VERY POLITE AND SMILING. PEOPLE LIKE HIM WORKING FOR YOU WILL BRING ALOT OF RETURNING CUSTOMERS. FOUND. HE WAS VERY POLITE AND SMILING. PEOPLE LIKE HIM WORKING FOR YOU WILL BRING ALOT OF RETURNING CUSTOMERS. More

Love Hyundai North Aurora! Excellent Customer Service and Vehicle Repair! From Jaybee, Joe and the whole Service Team & Mechanics Exceptional!!! Always friendly and professional as well as taking the time to Vehicle Repair! From Jaybee, Joe and the whole Service Team & Mechanics Exceptional!!! Always friendly and professional as well as taking the time to hear my concerns and educate me! It has a neighbor feel that makes me super comfortable & trusting! Very difficult to find! Thank you so much! I really appreciate you all! Christine More

Took my brand new Hyundai Palisade to Gerald Hyundai Service Department, to get smell from headrests (Recall item) addressed and to have creaking sound coming from rear suspension when turning (also all Service Department, to get smell from headrests (Recall item) addressed and to have creaking sound coming from rear suspension when turning (also all sorts of complaints on Palisade Forum, attributed to either of the following, replace steering wheel column, replace clock spring, replace top strut cover, replace wheel bearing). BOTH items not fixed. Technician, said couldn't replicate sound from the suspension, even though it happens all the time. Nothing completed on this issue. The dealership fumigated the car and said that should resolve the issue, NOT. Per my research, head rests need to be replaced. Mentioned this to the technician, but that was completely ignored. Now I have to take it back to the dealership a 2nd time, they can't get me back on the calendar for a month a half. Overall, good car, but wouldn't expect both of these items for a brand new $50,000 vehicle. Also, dealership service department needs to do a better job of fixing service issues on the 1st attempt and listen to their customers. We even offered to take the technician with us on a test drive, to point out the sound coming from the rear. Overall, I give them a thumbs down. More

Nick was a delight to work with along with Dan. They both made me feel comfortable. I did not want to feel pressured at any time and they both knew this. Thank them both Jackie both made me feel comfortable. I did not want to feel pressured at any time and they both knew this. Thank them both Jackie More

Fast on timely A good customer service skills I had to recommend Jerrod handle on what the war you’re always on time Kurtis I will also use support service to give you a ride if needed very good customer recommend Jerrod handle on what the war you’re always on time Kurtis I will also use support service to give you a ride if needed very good customer service skills I always buy a car from John James More

The work requested was on time, matched the estimate given, staff was courteous, and I was able to schedule it on a Saturday which fit my schdule. given, staff was courteous, and I was able to schedule it on a Saturday which fit my schdule. More

The staff is courteous and takes their time with each customer. I'm always kept informed and JB goes the distance to cover all services and to review upcoming maintenance to make sure my 2012 Hyundai Tu customer. I'm always kept informed and JB goes the distance to cover all services and to review upcoming maintenance to make sure my 2012 Hyundai Tuscon is well maintained. More

Nderim was an excellent sales person. He was kind, not pushy and explained all of the technology on the car. He checked in to make sure I had all of my questions answered. pushy and explained all of the technology on the car. He checked in to make sure I had all of my questions answered. More

Alex and Chris were very courteous and worked to get me the payment I liked on a new lease for a sonata. On a whole the sales and service departments are very courteous and pleasant to work with. I would r the payment I liked on a new lease for a sonata. On a whole the sales and service departments are very courteous and pleasant to work with. I would recommend this Dealership to anyone looking for a car. More

My service representative, Justin Polzin, did an exceptional job in getting my service order processed and followed up with a call to me when my Sante Fe was ready for pick up. exceptional job in getting my service order processed and followed up with a call to me when my Sante Fe was ready for pick up. More