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Gerald Hyundai

North Aurora, IL

4.1
1,664 Reviews

209 Hansen Blvd.

North Aurora, IL

60542

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1,664 Reviews of Gerald Hyundai

September 15, 2021

Larry was excellent from start to finish. He was prompt in answering all of my questions via email and wasn't pushy at all. Although it was far from my home, it was well worth the experience working with L More

by Mike R.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Persico
Sep 20, 2021 -

Gerald Hyundai responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Mike Chino General Manager Gerald Hyundai

September 15, 2021

Great experience from walking in to driving home. Chris checks up on us even though the sale is already done. Great customer service More

by jelwood
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sunny Gjinolli, Michael Chino, Elson Dema, Chris Leventis
Sep 20, 2021 -

Gerald Hyundai responded

Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Mike Chino General Manager Gerald Hyundai

August 28, 2021

Once again Jaybee took very good care of me. He got me in the same day I called him. My repair was done quickly and my car was washed for me. He recommended future service I would need and we scheduled anoth More

by tvminogue
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaybee Bantug
Sep 01, 2021 -

Gerald Hyundai responded

Thank you so much for your excellent input! We're proud of our service technicians and hope to pass along your great experience to all of our customers. Sincerely, Mike Chino General Manager Gerald Hyundai

August 21, 2021

Like I already said I was very satisfied with the staff and ser rvice. More

by 2015
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service dept.
Aug 25, 2021 -

Gerald Hyundai responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Mike Chino General Manager Gerald Hyundai

August 05, 2021

Jaybee is a great service representative. I always enjoy working with him. My service was completed quickly and the waiting area is always clean. A pleasure. More

by gailvtm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaybee
Aug 10, 2021 -

Gerald Hyundai responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Sincerely, Mike Chino General Manager Gerald Hyundai

August 05, 2021

Great service from Jaycee. Not so great on previous visit when he was gone. Jaybee recognized problem in drive thru area. One week earlier the car was in the shop three days and no one could figure out the p More

by Gaudio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaybee Bantung
Aug 10, 2021 -

Gerald Hyundai responded

We appreciate you for letting others know about your experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Mike Chino General Manager Gerald Hyundai

August 05, 2021

I really like my salesman Nick, I give him a lot of grief but, he takes it well!! I had to find out why my trade-in had not been paid for, but Mike took care of it. My car had no washer fluid, low air in ti More

by jackiemooney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan, Michael Chino, Fisnik Shala
Aug 10, 2021 -

Gerald Hyundai responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, Mike Chino General Manager Gerald Hyundai

August 04, 2021

Jaybee made the whole service experience very enjoyable. He explained everything and made sure that I was completely satisfied. Definitely will come back again. Thank you. More

by Paul
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaybee Bantug
Aug 09, 2021 -

Gerald Hyundai responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Mike Chino General Manager Gerald Hyundai

August 02, 2021

Sales team at Gerald quoted me 10% above MSRP rate for a 2021 Hyundai Palisade when other Hyundai dealers are willing to negotiate and come below MSRP if you're really interested in buying the car. I got mi More

by akshayparakh
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Larry Persico
Aug 10, 2021 -

Gerald Hyundai responded

We are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. Sincerely, Mike Chino General Manager Gerald Hyundai

July 29, 2021

Friendly, Fast, Accurate assessment of the problem. Got car back in one day. Great Services. Jaybee does a great job of making you feel like a valued customer. More

by RICH.KURDZIEL
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jaybee and Joe.
Aug 03, 2021 -

Gerald Hyundai responded

We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Sincerely, Mike Chino General Manager Gerald Hyundai

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