Gerald Ford of North Aurora

After paying $189 to have my car looked at, I decided to have my repairs done at a different shop. After picking up my car I noticed that the driver's side was blowing only hot air. The climate control did have my repairs done at a different shop. After picking up my car I noticed that the driver's side was blowing only hot air. The climate control did not work. This was a new problem. I called this dealership the following day to let them know and they told me to bring the car in on Monday. When I did they attempted to charge me another $189 to evaluate the problem. I explained it was something that happened while they were in possession of the car (they kept it overnight because they were short-staffed). The manager insisted that they had nothing to do with my climate control problem and offered to give me a discounted rate of $444 to fix the problem - possibly as much as $1800. The dealership took no responsibility for what happened to my vehicle while in their possession. Untrustworthy. Poor ethics. More

Sold me a used car that was higher than the new one. Wouldn't let me exchange the next day even though they didn't cash my check yet. Only gave me a promise note to give some of it back. After arguing w Wouldn't let me exchange the next day even though they didn't cash my check yet. Only gave me a promise note to give some of it back. After arguing with the manager. But still put hidden fees to jack the price back up and keep my downpayment, And keep my loan up higher. Worst experience buying a car, will never shop here again. They was more worried about keeping my check than doing good business. I don't think I will ever shop with Gearald auto again. I only pray they didn't sell my family a lemon. More

Buyer beware. Tom, the GM, is rude, condescending and a liar. My husband and I came to Gerald 3 weeks ago to look at a variety of vehicles. In our first visit we a Tom, the GM, is rude, condescending and a liar. My husband and I came to Gerald 3 weeks ago to look at a variety of vehicles. In our first visit we asked for the appraisal of my car. After “test driving” my car for over a half hour, Tom came back in, pretended to type on his computer and gave us a number. Originally we came in to look at the EV options, where Tom expressed that dealers just don’t have a lot of information about EV and questioned our interest in the EV options. He said chargers can be hard to find, places might start charging for charging your car, etc. at that time I asked why he was so anti EV, he said “we just don’t know enough about them yet.”Basically, subtly trying to convince us EV wasn’t the route to go. My husband and I needed to discuss and explore exactly what we wanted, but remained in communication with the salesman Marlon over the 3 weeks. We included the original appraisal value we were given in the email/written correspondence we had with the salesman. We came back to Gerald, ready to buy the car we looked at 3 weeks prior. A new manager appraised our car for 5 thousand less than Tom’s appraisal. Tom then flat out denied meeting us 3 weeks prior and denied the appraisal value he gave for my car. I’m not sure what he was doing for a half hour when appraising it 3 weeks prior…Then when told explicitly how our interaction went 3 weeks prior, he said he never met us in our lives. He then proceeded to talk about my husband and I loudly while we were feet away, telling his salesmen to let us walk away, how he’d never do something like that, and other extremely rude comments. He’s a disgusting human. His insulting actions, lying, and lack of social skills go beyond just a “typical car salesman.” I get it, you don’t remember every single person that comes in to look at cars. Just don’t be rude, try to make the customer look stupid, and then talk about them while they are in the process of purchase. Go elsewhere. More

Thomas Frederick & TK (Tom Gezim) Are some stand up dudes. Drove up some distance (100+ miles) to find the vehicle I needed. They treat you like Family there at Gerald Ford in Noth Aurora Highly recomm dudes. Drove up some distance (100+ miles) to find the vehicle I needed. They treat you like Family there at Gerald Ford in Noth Aurora Highly recommend if your in the need of a vehicle that's where I'm going. Much Respect for you guys there at Gerald Ford thanks Again TJ & TK Amor More

My moms lease was up shortly after losing my father. Kaine Garcia and the GM Tom Kastrati were amazing with her. They went above and beyond to help her through the process of getting her new lease. So m Kaine Garcia and the GM Tom Kastrati were amazing with her. They went above and beyond to help her through the process of getting her new lease. So much so that I just got a new Expedition from them as well! No pressuring, just honest good people trying to get you in to the vehicle you want at the price you want. I will never go anywhere else and would highly recommend Gerald Ford of North Aurora! Plus the service department was amazing as well. Had a few minor issues (as I bought the car as soon as it was traded) things that were part of the inspection... brought the car in and was very pleased. Extremely professional! More