Gerald Ford of North Aurora

By far and above the most comfortable place to do business! The GM, Tom Kastrati and salesman; Drin Sulo, showed me a Honda I was not expecting, but looking for! I have dealt with the Gerald group business! The GM, Tom Kastrati and salesman; Drin Sulo, showed me a Honda I was not expecting, but looking for! I have dealt with the Gerald group numerous times and I would always call Tom or Drin! Trust me!! Call the store at 630-907-1700 and ask for either one! No matter what you are looking for, these two resources will make you very happy! It is always a very enjoyable experience when dealing with Tom or Drin! Tell them Tim sent you! They will take care of you! More

Scheduled a simple Product Recall and dropped my car off at the exact time requested - 10:00AM. They said that they needed 4-5 hours to repair. I was expecting to wait for the vehicle. They cordially offere at the exact time requested - 10:00AM. They said that they needed 4-5 hours to repair. I was expecting to wait for the vehicle. They cordially offered a courtesy ride back to my house and said that they would call me when it was ready to pick. I did not receive one call during anytime during the afternoon and no call backs after my two calls into the service department. At 5:00PM, they texted me to say that they did not receive the right parts and that they would need until the next day to complete the repair. Now excuse me, but I have been in business long enough to understand that it is only obvious, especially within the service industry, to COMMUNICATE!!!! They had kept my car 7 hours without explaining anything to me. This is total disregard to their clients. Unfortunately, this happened another time as well at this same very location. I am not one to typically submit these reviews, but I sure would not want anyone else to experience what I had over the past few times at Gerald Ford. I believe that they really need to "fine tune" their service team and program. Right now, I will never go back, and would HIGHLY RECOMMEND everyone to stay clear if they do not want to experience frustration. More

Stopped by Ford dealership just to look. ..drove away with a new vehicle! Never once did I feel pressured into purchasing one. I really feel that they listened to what I needed and was able ..drove away with a new vehicle! Never once did I feel pressured into purchasing one. I really feel that they listened to what I needed and was able to afford. Josh, Tom and Eddie were easy to work with and a pleasure doing business with them. More

Holy wow! Tommy and Gabriel made sure to take care of my husband and I before we even walked in the door. We had chatted on the phone and upon arrival the pape Tommy and Gabriel made sure to take care of my husband and I before we even walked in the door. We had chatted on the phone and upon arrival the paperwork was ready to go. I am thrilled with my 2022 Ford Escape SE hybrid! Thanks for all the hard work, communication, and compassion Tommy and Gabriel. More

Awesome place the staff is wonderful especially josue rodriguez he was a very dedicated an truthful salesman he walked me thru process an always communicated with me he is awesome the dealer is lucky to rodriguez he was a very dedicated an truthful salesman he walked me thru process an always communicated with me he is awesome the dealer is lucky to have him More

I have bought five vehicles from here and they are very great people to deal with and really try hard to please you and get you what you want ! great people to deal with and really try hard to please you and get you what you want ! More

They are not your average car dealership! They are a caring, compassionate group that will always take great care of you! I've bought several cars and trucks from then in the last year and have sent my caring, compassionate group that will always take great care of you! I've bought several cars and trucks from then in the last year and have sent my entire family to them. I would never go anywhere else! Tom, Miles, Ronaldo are amazing!!! I just love everyone there! If you want a car or truck, please go there! More

Was very happy with the sales staff and happy to get the car I wanted for a price I could afford car I wanted for a price I could afford More

John and genci gave us good deal Nice people recommend John and genci gave us good deal Nice people recommend 100 percent best dealer in Illinois John and genci gave us good deal Nice people recommend 100 percent best dealer in Illinois More

Very great full John Khochaba and genci Isa for make us happy by transferring the Edge for the Explore! happy by transferring the Edge for the Explore! More