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Gerald Ford of North Aurora

North Aurora, IL

4.9
292 Reviews
Call Dealership (630) 907-3100
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208 Hansen Blvd

North Aurora, IL

60542

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292 Reviews of Gerald Ford of North Aurora

September 03, 2026

The dealership is always very clean. The staff is very friendly. I usually get Larry. He does a great job of keeping me informed about what is being done to me vehicles. I’m completely s More

by Scott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry and the parts department guy. I don’t know his name. , Jeff Gerald, Tom Kastrati
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Sep 03, 2026 -

Gerald Ford of North Aurora responded

Thank you for your amazing review, Scott! I’m thrilled to hear that you appreciate the cleanliness of our dealership and the friendliness of our staff. It’s great to know that Larry has been keeping you informed about your vehicle service as well. I truly value your satisfaction, and we look forward to serving you again at Gerald Ford. Please feel free to share your experience with others! Sincerely, Tom Kastrati General Manager Gerald Ford of North Aurora tkastrati@geraldauto.com

August 31, 2026

They do a great job with service. Also like the fact of them picking up my truck for service an bringing it back to me. More

by nick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronaldo Hernandes
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Aug 31, 2026 -

Gerald Ford of North Aurora responded

Thank you for your wonderful feedback, Nick! I’m thrilled to hear that you appreciate our service and the convenience of our pickup and delivery option for your truck. We look forward to assisting you again at Gerald Ford of North Aurora! Sincerely, Tom Kastrati General Manager Gerald Ford of North Aurora tkastrati@geraldauto.com

August 26, 2026

Larry and the crew took good care of me. They seemed to look over the whole car and recommended services I needed. Larry explained everything well and I will be returning to take care of the More

by Happy customer
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry
Print
Aug 26, 2026 -

Gerald Ford of North Aurora responded

Thank you for your feedback! I’m glad Larry took great care of you and provided the necessary recommendations for your vehicle. We appreciate your trust in us and look forward to seeing you again for those repairs. Thank you for choosing Gerald Ford! Sincerely, Tom Kastrati General Manager Gerald Ford of North Aurora tkastrati@geraldauto.com

August 18, 2026

Oscar was super kind. He took the time to make sure my apportionment, work and pay was perfect and accommodated my crazy shifting schedule. I drive far to get service h More

by Pete
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar N, Tom Kastrati
Print
Aug 18, 2026 -

Gerald Ford of North Aurora responded

Thank you for your wonderful review, Pete! I truly appreciate your kind words about Oscar and am delighted to hear that he was able to accommodate your schedule and ensure everything was perfect for you. It's fantastic to know you find value in coming to Gerald Ford for your service needs. We look forward to seeing you again soon! Sincerely, Tom Kastrati General Manager Gerald Ford of North Aurora tkastrati@geraldauto.com

August 17, 2026

One of the smoother transactions when purchasing my car. No pressure. Would recommend Frankie our salesman. More

by Kvkv88
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Tom Kastrati
Print
Aug 17, 2026 -

Gerald Ford of North Aurora responded

Thank you for your wonderful review! I’m thrilled to hear that your car purchasing experience was smooth and pressure-free. Frankie is indeed a fantastic salesman, and I appreciate your recommendation. We look forward to assisting you again at Gerald Ford! Sincerely, Tom Kastrati General Manager Gerald Ford of North Aurora tkastrati@geraldauto.com

August 17, 2026

Service was prompt and fair priced. People were very nice . Carlos was great. Waiting room very nice More

by John.longeville
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
Print
Aug 17, 2026 -

Gerald Ford of North Aurora responded

Thank you for your wonderful review, John! I’m delighted to hear that you found our service prompt and fairly priced, and that we made your experience enjoyable. Carlos will be pleased to hear your kind words! We look forward to welcoming you back to Gerald Ford in the future. Sincerely, Tom Kastrati General Manager Gerald Ford of North Aurora tkastrati@geraldauto.com

August 12, 2026

will only come to this gerald ford the other ones are trash that work there More

by charpooh63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
larry, Tom Kastrati
Print
Aug 13, 2026 -

Gerald Ford of North Aurora responded

Thank you for your feedback! I appreciate your loyalty to Gerald Ford and am glad to hear you had a positive experience with us. We look forward to serving you again in the future! Sincerely, Tom Kastrati General Manager Gerald Ford of North Aurora tkastrati@geraldauto.com

August 07, 2026

Carlos was very respectful and very helpful. He provided me with a great insight into what was happening with my vehicle. More

by hymarks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
carlos, Jeff Gerald
Print
Aug 07, 2026 -

Gerald Ford of North Aurora responded

Thank you for your wonderful review! I’m thrilled to hear that Carlos was respectful and helpful in providing you with great insight into your vehicle. At Gerald Ford of North Aurora, we strive to ensure our customers have a positive experience. We look forward to assisting you again in the future! Sincerely, Tom Kastrati General Manager Gerald Ford of North Aurora tkastrati@geraldauto.com

August 06, 2026

Took my ford f150 in for a safety recall on Saturday Aug. 1st. They took my truck in right away. It took a little longer than I thought but with all the business they had that day it was no issue. They co.p More

by Ramhemicuda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar in service
Print
Aug 06, 2026 -

Gerald Ford of North Aurora responded

Thank you for your wonderful review! I’m thrilled to hear that you had a positive experience during your recent visit for the safety recall on your Ford F150. I appreciate your understanding regarding the wait time, as we strive to provide excellent service to all customers. Your kind words mean a lot to us, and we look forward to seeing you again soon! Sincerely, Tom Kastrati General Manager Gerald Ford of North Aurora tkastrati@geraldauto.com

August 03, 2026

Gerald is willing to negotiate a price on a new vehicle. Whether you beat 'em up or not, you walk out feeling good about the experience. Thanks, Johnathan, Brian and Tom. More

by d4cubbs
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Brian Schwarz, Tom GM
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Aug 04, 2026 -

Gerald Ford of North Aurora responded

Many thanks for the kind review! Hearing about a positive experience at Gerald Ford is wonderful. Knowing that the negotiation process felt comfortable, alongside the service provided by Johnathan, Brian, and me, is greatly appreciated. Feedback like this means a lot, and future visits will be met with the same dedication. Sincerely, Tom Kastrati General Manager Gerald Ford of North Aurora tkastrati@geraldauto.com

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