Gerald Ford of North Aurora

They don’t care. They don’t call back. They don’t fix what needs to be fixed. They have the truck for days. what needs to be fixed. They have the truck for days. More

Back in early April my wife's Ford Flex internal water pump failed. Towed to it this dealership as they were the closest. They replaced the water pump, timing cover, timing chain, and other related parts. pump failed. Towed to it this dealership as they were the closest. They replaced the water pump, timing cover, timing chain, and other related parts. The final cost for the repair was $3200. Fast forward 3 months. There is oil dripping from the passenger side of the engine were the timing cover mounts to the engine. Today my wife was driving home from work when the battery light came on. She managed to get home and I checked and found one of the belts had shredded to the alternator pulley. Now I have to have it towed to another dealer because Gerald Ford obviously didn't seal the timing cover properly which caused the oil leak and subsequent belt failure, as the oil was dripping on the belt. More

What is the purpose of an "appointment" if you have to leave the car and can't wait? I called to bring the car in for a recurring front end noise issue. Had them do repairs last year on the front end. Aft leave the car and can't wait? I called to bring the car in for a recurring front end noise issue. Had them do repairs last year on the front end. After the repairs were done, the front end was making noises when the steering wheel was turned. Took it back in, they said they made adjustments. The same noise is back so I called to make an appointment and was told I needed to leave the car.and I couldn't wait. What is the purpose of having an appointment? In the past I've been satisfied with them but I'll go somewhere else now. More

I never complain when I have a bad business experience, I just never go back, but the people at Gerald Ford are nice and deserve to here why I will not be back after 10 years of loyalty. I had not run my For just never go back, but the people at Gerald Ford are nice and deserve to here why I will not be back after 10 years of loyalty. I had not run my Ford for over a year because of Covid. Went to Gerald Ford to have an oil change and complete inspection as I have always done in the past. Before I left I noticed the air in the tires were all down 5-7lbs each, but since I was going in for the oil change and inspection, I didn't want to drag my air compressor out. Oil change was over 20% higher than last time, and I was told my rewards program was changed because of new ownership. Ok, I understood that. Prices go up. At the end of the oil change I was handed one single sheet saying everything was inspected, period. I used to get a complete break down of tire tread, camber, castor, battery strength. etc. Now nothing. Finally, when I got home I noticed tires still looked a little low. I checked them and they were at the exact pressures that I had observed before I went for the oil change. If they did not even check my tire pressures, what else did they skip. Sorry everyone. You seem like nice people and I will miss dealing with you, but I wonder how many other people like me, just don't show up anymore, and don't bother to say why. I wish you the best and I hope that this is viewed as a postiive for improvement. More

This was my first out of state purchase of a vehicle . Brian , Greg and their team at Gerald Ford made my purchase and delivery a seamless process . I want to give a thumbs up to the entire team. Thank Brian , Greg and their team at Gerald Ford made my purchase and delivery a seamless process . I want to give a thumbs up to the entire team. Thank You More

Best experience I have had at a dealership. Went in to test drive the Mustang Mach E, and was treated as an old friend. Tom, Miles, and Ronald were amazing and we will definitely deal with This dealership test drive the Mustang Mach E, and was treated as an old friend. Tom, Miles, and Ronald were amazing and we will definitely deal with This dealership from now on. Thank you Gerald Ford for making this an experience we will never forget. More

Brought my 2014 Explorer in for recall service the night before my 8:30am appt. Later that same day I got a call from Oscar (service advisor?) Told me they found 2 leaks and mentioned the water pump. Same g before my 8:30am appt. Later that same day I got a call from Oscar (service advisor?) Told me they found 2 leaks and mentioned the water pump. Same guy that tried to sell me on fixing a window issue that I don't have as I dropped it off. Anyway, I told him to continue with the recall service. He tried to sell me on fixing the leaks saying he could save me money because they already had a cover removed? I refused and said call me when the recall work is done. I picked it up at about 4pm the next day. I drove it straight over to my independant vehicle tech. I've be working with this business for almost 25 years. Needless to say... NO LEAKS FOUND. Internally or externally. This service dept. is a scam.... RUN AWAY. Mike More

I have to say..the BEST experience I ever had at a dealership. Phoned about a vehicle I saw online and we agreed on a price. Upon arriving to make the purchase everyone was very friendly and the honor dealership. Phoned about a vehicle I saw online and we agreed on a price. Upon arriving to make the purchase everyone was very friendly and the honored the agreed upon price, no up selling or high pressure. Now get this, they provide a LIFETIME POWER TRAIN WARRANTY at no cost! No time cap, no mileage cap, no deductible! All parts and labor covered! More

TKO is the best in the business. He rolls out the red carpet treatment for everyone regardless if you are a new customer or a repeat guest. MP carpet treatment for everyone regardless if you are a new customer or a repeat guest. MP More

The Greatest Ford Dealership in the Chicagoland area!!! I have bought 7 different vehicles throughout the Chicagoland area in the last 10 years and this is by far the best dealership that I’ve been to!! Trus have bought 7 different vehicles throughout the Chicagoland area in the last 10 years and this is by far the best dealership that I’ve been to!! Trust me when I say this! More