Gerald Ford of North Aurora

Holy wow! Tommy and Gabriel made sure to take care of my husband and I before we even walked in the door. We had chatted on the phone and upon arrival the pape Tommy and Gabriel made sure to take care of my husband and I before we even walked in the door. We had chatted on the phone and upon arrival the paperwork was ready to go. I am thrilled with my 2022 Ford Escape SE hybrid! Thanks for all the hard work, communication, and compassion Tommy and Gabriel. More

Awesome place the staff is wonderful especially josue rodriguez he was a very dedicated an truthful salesman he walked me thru process an always communicated with me he is awesome the dealer is lucky to rodriguez he was a very dedicated an truthful salesman he walked me thru process an always communicated with me he is awesome the dealer is lucky to have him More

I have bought five vehicles from here and they are very great people to deal with and really try hard to please you and get you what you want ! great people to deal with and really try hard to please you and get you what you want ! More

They are not your average car dealership! They are a caring, compassionate group that will always take great care of you! I've bought several cars and trucks from then in the last year and have sent my caring, compassionate group that will always take great care of you! I've bought several cars and trucks from then in the last year and have sent my entire family to them. I would never go anywhere else! Tom, Miles, Ronaldo are amazing!!! I just love everyone there! If you want a car or truck, please go there! More

Was very happy with the sales staff and happy to get the car I wanted for a price I could afford car I wanted for a price I could afford More

John and genci gave us good deal Nice people recommend John and genci gave us good deal Nice people recommend 100 percent best dealer in Illinois John and genci gave us good deal Nice people recommend 100 percent best dealer in Illinois More

Very great full John Khochaba and genci Isa for make us happy by transferring the Edge for the Explore! happy by transferring the Edge for the Explore! More

They don’t care. They don’t call back. They don’t fix what needs to be fixed. They have the truck for days. what needs to be fixed. They have the truck for days. More

Back in early April my wife's Ford Flex internal water pump failed. Towed to it this dealership as they were the closest. They replaced the water pump, timing cover, timing chain, and other related parts. pump failed. Towed to it this dealership as they were the closest. They replaced the water pump, timing cover, timing chain, and other related parts. The final cost for the repair was $3200. Fast forward 3 months. There is oil dripping from the passenger side of the engine were the timing cover mounts to the engine. Today my wife was driving home from work when the battery light came on. She managed to get home and I checked and found one of the belts had shredded to the alternator pulley. Now I have to have it towed to another dealer because Gerald Ford obviously didn't seal the timing cover properly which caused the oil leak and subsequent belt failure, as the oil was dripping on the belt. More

What is the purpose of an "appointment" if you have to leave the car and can't wait? I called to bring the car in for a recurring front end noise issue. Had them do repairs last year on the front end. Aft leave the car and can't wait? I called to bring the car in for a recurring front end noise issue. Had them do repairs last year on the front end. After the repairs were done, the front end was making noises when the steering wheel was turned. Took it back in, they said they made adjustments. The same noise is back so I called to make an appointment and was told I needed to leave the car.and I couldn't wait. What is the purpose of having an appointment? In the past I've been satisfied with them but I'll go somewhere else now. More