Gerald Ford of North Aurora

I never complain when I have a bad business experience, I just never go back, but the people at Gerald Ford are nice and deserve to here why I will not be back after 10 years of loyalty. I had not run my For just never go back, but the people at Gerald Ford are nice and deserve to here why I will not be back after 10 years of loyalty. I had not run my Ford for over a year because of Covid. Went to Gerald Ford to have an oil change and complete inspection as I have always done in the past. Before I left I noticed the air in the tires were all down 5-7lbs each, but since I was going in for the oil change and inspection, I didn't want to drag my air compressor out. Oil change was over 20% higher than last time, and I was told my rewards program was changed because of new ownership. Ok, I understood that. Prices go up. At the end of the oil change I was handed one single sheet saying everything was inspected, period. I used to get a complete break down of tire tread, camber, castor, battery strength. etc. Now nothing. Finally, when I got home I noticed tires still looked a little low. I checked them and they were at the exact pressures that I had observed before I went for the oil change. If they did not even check my tire pressures, what else did they skip. Sorry everyone. You seem like nice people and I will miss dealing with you, but I wonder how many other people like me, just don't show up anymore, and don't bother to say why. I wish you the best and I hope that this is viewed as a postiive for improvement. More

This was my first out of state purchase of a vehicle . Brian , Greg and their team at Gerald Ford made my purchase and delivery a seamless process . I want to give a thumbs up to the entire team. Thank Brian , Greg and their team at Gerald Ford made my purchase and delivery a seamless process . I want to give a thumbs up to the entire team. Thank You More

Best experience I have had at a dealership. Went in to test drive the Mustang Mach E, and was treated as an old friend. Tom, Miles, and Ronald were amazing and we will definitely deal with This dealership test drive the Mustang Mach E, and was treated as an old friend. Tom, Miles, and Ronald were amazing and we will definitely deal with This dealership from now on. Thank you Gerald Ford for making this an experience we will never forget. More

Brought my 2014 Explorer in for recall service the night before my 8:30am appt. Later that same day I got a call from Oscar (service advisor?) Told me they found 2 leaks and mentioned the water pump. Same g before my 8:30am appt. Later that same day I got a call from Oscar (service advisor?) Told me they found 2 leaks and mentioned the water pump. Same guy that tried to sell me on fixing a window issue that I don't have as I dropped it off. Anyway, I told him to continue with the recall service. He tried to sell me on fixing the leaks saying he could save me money because they already had a cover removed? I refused and said call me when the recall work is done. I picked it up at about 4pm the next day. I drove it straight over to my independant vehicle tech. I've be working with this business for almost 25 years. Needless to say... NO LEAKS FOUND. Internally or externally. This service dept. is a scam.... RUN AWAY. Mike More

I have to say..the BEST experience I ever had at a dealership. Phoned about a vehicle I saw online and we agreed on a price. Upon arriving to make the purchase everyone was very friendly and the honor dealership. Phoned about a vehicle I saw online and we agreed on a price. Upon arriving to make the purchase everyone was very friendly and the honored the agreed upon price, no up selling or high pressure. Now get this, they provide a LIFETIME POWER TRAIN WARRANTY at no cost! No time cap, no mileage cap, no deductible! All parts and labor covered! More

TKO is the best in the business. He rolls out the red carpet treatment for everyone regardless if you are a new customer or a repeat guest. MP carpet treatment for everyone regardless if you are a new customer or a repeat guest. MP More

The Greatest Ford Dealership in the Chicagoland area!!! I have bought 7 different vehicles throughout the Chicagoland area in the last 10 years and this is by far the best dealership that I’ve been to!! Trus have bought 7 different vehicles throughout the Chicagoland area in the last 10 years and this is by far the best dealership that I’ve been to!! Trust me when I say this! More

I had an amazing experience with the Gerald Ford Body Shop! George took great care of the hood of my car. George and the service technician, Tom (I believe was his name) were able to fix the hood of my Shop! George took great care of the hood of my car. George and the service technician, Tom (I believe was his name) were able to fix the hood of my car and the hinge problem; they did it quickly and with expertise. Also, George touched up the paint on the problem area as well! I bought my first car a few months ago and was nervous about taking it into the body shop. These two made my first experience GREAT. Hopefully won’t need to see them again, but, if I have to I’ll be coming to this body shop at Gerald Ford! Thank you for all the help! More

Great experience with Body Shop and Staff George Babbitt and Raquel Velazquez were very accommodating and excellent in repair of my 2018 Sonata. After bad direction and improper service at Hyu George Babbitt and Raquel Velazquez were very accommodating and excellent in repair of my 2018 Sonata. After bad direction and improper service at Hyundai dealer across the street, the body shop at Gerald Ford did an outstanding job of communicating the needed repair and cost. Excellent work! More

5-Stars Aren't Enough The entire team at Gerald Ford took the time to listen first on what I wanted out of a buying experience and over-delivered. Each interaction was prof The entire team at Gerald Ford took the time to listen first on what I wanted out of a buying experience and over-delivered. Each interaction was professional & polite and I was never pressured into anything. I won't buy from or service at any other dealership from now on. More