Gerald Ford of North Aurora

Awesome experience buying my new Ford. The sales staff was great to work with from start to delivery. I will definitely use them again. Very honest was great to work with from start to delivery. I will definitely use them again. Very honest More

I have had a few terrible experiences here. Most recently I brought my 2015 escape in for an oil change. I asked for the works package which basically includes tire rotation. My Ford has whe Most recently I brought my 2015 escape in for an oil change. I asked for the works package which basically includes tire rotation. My Ford has wheel locks. We can talk about this later. So to remove my tires you need the key. I leave the key in my console for the service guys to use. Don't ask me why they don't have some sort of master key. Moving on.... I pick my car up and get all the way home and notice my key is not where I left it. After calling and talking to who ever answers the phone they cant find my key.. mind you this is right after the holiday fifth of July. Now I have to make time to go back up there.. I'm guessing they will have a master key to install new lugs on my car. The only reason I have the wheel locks in the first place is because either Ford makes a defective lug or the service department overtighten my lugs... to the point when I tried to do my brakes everyone of them was stripped or rounded. Also my escape which I bought bransd new. The transmission went out on my car at 66000 miles.. between Ford having such crappy cars and incompetent service department. I am officially done with Ford and this dealrship.. btw this is my first ever rant anywhere on social media.. normally I don't say anything. But Ford and this particular dealership and service department are freaking terrible if I could give less than one star I would. Sincerely a former life long Ford guy. More

Superb Keith and the sales managers were awesome. My wife is hard to buy a car with and these gentlemen had the patience and went out of their way to make he Keith and the sales managers were awesome. My wife is hard to buy a car with and these gentlemen had the patience and went out of their way to make her happy. This was the second car we bought in 3 years. Will see them in a few years for her next one More

Good visit The workers were attentive n took care of the oil change n Tire rotation. Unfortunately, they told me that due to the problem possibly being one needi The workers were attentive n took care of the oil change n Tire rotation. Unfortunately, they told me that due to the problem possibly being one needing work that needs to be done by a workers able to diagnose n repair the problem with the tire noise, I need to call and schedule for it More

No pressure sale Friendly, professional, no pressure sale was in and out in no time. Brian worked out a good deal for all of us. Really appreciate the professional att Friendly, professional, no pressure sale was in and out in no time. Brian worked out a good deal for all of us. Really appreciate the professional attitude. More

Exceptional! Sales and finance went above and beyond. Helped find the vehicle that I was looking for, made it financially feasible. Called back after we had firs Sales and finance went above and beyond. Helped find the vehicle that I was looking for, made it financially feasible. Called back after we had first leased it knowing we weren't comfortable leasing, we have always owned. Presented us with a new program to purchase. More

TRIED TO FIX PROBLEM THREE TIMES BUT STILL NOT FIXED I HAD AN ISSUE WITH MY NEW CAR, LEFT IT OVERNIGHT THREE TIMES, THE ONLY THING THAT CHANGED IS NOW THE INTERIOR NEEDS CLEANING TO REMOVE DIRTY FINGER I HAD AN ISSUE WITH MY NEW CAR, LEFT IT OVERNIGHT THREE TIMES, THE ONLY THING THAT CHANGED IS NOW THE INTERIOR NEEDS CLEANING TO REMOVE DIRTY FINGER PRINTS LEFT BEHIND. THE FIRST TRY INCLUDED AN OIL CHANGE. THE OIL LIFE MONITOR WAS NOT RESET SO I DON'T IF THEY JUST FORGOT THE RESET OR DIDN'T CHANGE THE OIL THAT I PAID FOR. More

SERVICE DEPT HAS NO ACOUNTABILITY.THEY WILL CAUSE OTHER EXSP THERE WAS A PROBLEM ITH THE SERVICE I GOT. CALLED AND WAS DISMISSED WITH NO CONCERN TO MY COMPLAINT.INCOMPLETE AND INCOMPLENT SERVICE. I CONTACTED THE THERE WAS A PROBLEM ITH THE SERVICE I GOT. CALLED AND WAS DISMISSED WITH NO CONCERN TO MY COMPLAINT.INCOMPLETE AND INCOMPLENT SERVICE. I CONTACTED THE BETTER BUSINESS OF CHICAGO. More

The customer service is excellent! They went over every detail on the car, made me feel very comfortable in making the purchase. Would recommend Fox Valley Ford for your next vehicle p They went over every detail on the car, made me feel very comfortable in making the purchase. Would recommend Fox Valley Ford for your next vehicle purchase. More

Lier on air condtioner Have warranty They will not fix my vehicle. Kevin service guy is a jerk..he is a lier he said that it is normal for the air conditioner to run hot in Have warranty They will not fix my vehicle. Kevin service guy is a jerk..he is a lier he said that it is normal for the air conditioner to run hot in idle he is full of xxxx. He is a lier and a com said that he refund the 100 dollars he won't get a bonus of he replaces my compressor. More