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Gerald Ford of North Aurora

North Aurora, IL

4.8
165 Reviews
Call Dealership (630) 907-3100

208 Hansen Blvd

North Aurora, IL

60542

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165 Reviews of Gerald Ford of North Aurora

October 09, 2024

General Manager Tom and team are second to none! Inventory is amazing and their processes simplified for the smoothest tranaction I have experienced while buying a car. Not a "full day event" proce More

by jenifer.carreno22
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Gerald, Tom Kastrati
Report | Print
Oct 11, 2024 -

Gerald Ford of North Aurora responded

Thank you so much for your wonderful review! We truly appreciate your kind words about General Manager Tom and our team. We're thrilled to hear that you found our inventory impressive and our processes simplified for a smooth transaction. It’s great to know that you enjoyed our trendy showroom and felt appreciated during your visit. We look forward to seeing you again at Gerald Ford! Sincerely, Tom Kastrati General Manager Gerald Ford

September 28, 2024

One of the best car dealership experiences. All staff were very pleasant and professional and definitely care about their Customers. More

by Eric D-Fifty Camaro
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom Kastrati
Report | Print
Oct 01, 2024 -

Gerald Ford of North Aurora responded

Thank you for your wonderful review! I truly appreciate your kind words about your experience at Gerald Ford. It’s great to hear that our staff made such a positive impression on you. I care deeply about our customers and strive to provide the best service possible. I look forward to seeing you again soon! Sincerely, Tom Kastrati General Manager Gerald Ford

September 27, 2024

The service was good. However, I waited from 9:00 to 6:00 p.m. to have my car returned More

by Ccjones57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
Report | Print
Oct 03, 2024 -

Gerald Ford of North Aurora responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Tom Kastrati General Manager Gerald Ford

September 25, 2024

Professional, Friendly and Respectful works to accommodate your needs. Kaine Garcia very helpful in meeting your needs. Manager Brian and Finance Rich also there to help. More

by elaine_morris
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian
Report | Print
Sep 26, 2024 -

Gerald Ford of North Aurora responded

Thank you, Elaine, for your wonderful review! I'm thrilled to hear that Kaine, Brian, and Rich provided you with professional and friendly service at Gerald Ford. It's our goal to accommodate the needs of our customers, and feedback like yours truly motivates our team. I look forward to welcoming you back soon and helping you again! Sincerely, Tom Kastrati General Manager Gerald Ford

September 18, 2024

Very courteous staff. Eager to assist. Multiple people caring for me at a time. Kaine was knowledgeable and offered endless information regarding the new truck and trade More

by UNCLE AL
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kaine Garcia 5 stars. Will come back to him again., Jeff Gerald, Tom Kastrati
Report | Print
Sep 24, 2024 -

Gerald Ford of North Aurora responded

Thank you for your review! We truly appreciate your kind words about our courteous staff and Kaine's dedication to providing you with detailed information about your new truck and trade-in procedures. I appreciate you bringing the issue during financing to our attention and that Richard was able help correct the issue. We strive to ensure a smooth experience for all our customers at Gerald Ford. We hope to see you again soon! Sincerely, Tom Kastrati General Manager Gerald Ford

September 09, 2024

Friendly, knowledgeable, helpful by listening and showing vehicles that applied to my needs and interests, and with out pressure!,They worked for me to get a lower % rate loan. What else, oh yah, I’m looking More

by dankt7
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kaine Garcia and Brian Schwarz , Tom Kastrati
Report | Print
Sep 11, 2024 -

Gerald Ford of North Aurora responded

Thank you so much for your wonderful review! I am delighted to hear that you found our team at Gerald Ford to be friendly, knowledgeable, and helpful in finding the right vehicle for your needs. It's great to know that we could assist you in securing a lower interest rate on your loan as well. Your willingness to recommend us to future car buyers truly means a lot to me. I look forward to serving you again in the future! Sincerely, Tom Kastrati General Manager Gerald Ford

August 30, 2024

At Gerald Ford they work with you to get the best deal and they always have smiling faces. More

by applesonthego
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Frankie Sznot
Report | Print
Sep 04, 2024 -

Gerald Ford of North Aurora responded

Thank you so much for your wonderful review! We truly appreciate your kind words about our team at Gerald Ford. It's our goal to ensure you receive the best deal while enjoying a friendly atmosphere. We look forward to seeing you again soon! Sincerely, Tom Kastrati General Manager Gerald Ford

August 16, 2024

Our salesperson Kaine was so great we bought two cars from him in less than a year. More

by John
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kaine
Report | Print
Aug 19, 2024 -

Gerald Ford of North Aurora responded

Thank you for your fantastic review! It's wonderful to hear that your experience with Kaine was so positive that you decided to purchase two cars from us in less than a year. We appreciate your trust in Gerald Ford and look forward to serving you again in the future! Sincerely, Tom Kastrati General Manager Gerald Ford

August 15, 2024

I've always been pleased with their professionalism and efficiency when dealing with the service department. More

by Dawn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin and Vito
Report | Print
Aug 16, 2024 -

Gerald Ford of North Aurora responded

Thank you for your kind words! I'm thrilled to hear that you’ve always been pleased with the professionalism and efficiency of our service department. I appreciate your support and look forward to assisting you again at Gerald Ford! Sincerely, Tom Kastrati General Manager Gerald Ford

August 15, 2024

Very happy with everything! ! Very comfortable waiting for my car!! All people were very kind More

by Smile
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Gerald, Tom Kastrati
Report | Print
Aug 16, 2024 -

Gerald Ford of North Aurora responded

Thank you so much for your kind words! I'm thrilled to hear that you had a comfortable experience while waiting for your car and that our team made a positive impression. At Gerald Ford, I always strive to provide excellent service. I look forward to seeing you again soon! Sincerely, Tom Kastrati General Manager Gerald Ford

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