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Gerald Ford of North Aurora

North Aurora, IL

4.7
130 Reviews
Call Dealership (630) 907-3100

208 Hansen Blvd

North Aurora, IL

60542

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130 Reviews of Gerald Ford of North Aurora

April 29, 2024

upon arrival my vehicle is processed always greeted professionally & friendly comfortable waiting area pleasant place to be More

by catmandob1
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vito & Larry, Tom Kastrati
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May 02, 2024 -

Gerald Ford of North Aurora responded

Thank you for visiting our service department and for leaving the kind words. I plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. I look forward to working with you again soon! Sincerely, Tom Kastrati General Manager Gerald Ford

April 22, 2024

The dealership was very clean with an excellent waiting room with complementary drinks and snacks - five stars! My service advisor, Oscar, was very professional, outgoing, and friendly - five stars!!! More

by aubsame
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
As stated above, Oscar in service was excellent. Also, the dealership manager (did not get name, checked on waiting room folks to see if anyone needed anything - nice touch!
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Apr 25, 2024 -

Gerald Ford of North Aurora responded

It’s great to know that Oscar provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Sincerely, Tom Kastrati General Manager Gerald Ford

April 22, 2024

Gerald provided its usual excellent service it was done in a tjimeljy manner and in a professional way. More

by Jmjb271
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Kastrati
Report | Print
Apr 25, 2024 -

Gerald Ford of North Aurora responded

Thank you for the kind words. We're completely committed to providing top-quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Gerald Ford, we value our customers and we look forward to seeing you down the road. Sincerely, Tom Kastrati General Manager Gerald Ford

April 10, 2024

Larry in the service department was knowledgeable and helpful. Service was completed in a timely manner. I will gladly continue to have my cars serviced at Gerald Ford More

by crashbr79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry in service
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Apr 15, 2024 -

Gerald Ford of North Aurora responded

Thank you for the awesome feedback! Larry is an excellent service adviser and we appreciate all he does for us! I'm very happy to hear that he was there to provide you with great service. Sincerely, Tom Kastrati General Manager Gerald Ford

April 08, 2024

Oscar was a big help today I thank him for everything he has done for me in the past will always come back More

by lppertm9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Kastrati
Report | Print
Apr 11, 2024 -

Gerald Ford of North Aurora responded

Thank you for your review of our sales team. We're glad to hear that you had a positive experience with us and look forward to seeing you again soon! Sincerely, Tom Kastrati General Manager Gerald Ford

March 27, 2024

The service here is awesome! It is easy to schedule an appointment, the folks are all very friendly, they do great work and then even dropped my truck off at my house. Can’t beat More

by Rick V
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Manuel, Joe Nilson
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Apr 01, 2024 -

Gerald Ford of North Aurora responded

Thank you so much for your glowing review, Rick! We're delighted to hear that you had a positive experience with us. Your kind words mean a lot to our team, and we can't wait to welcome you back soon. Sincerely, Tom Kastrati General Manager Gerald Ford

March 15, 2024

Gerald Fords cutomer service and life time guarantee is excellent. I recommend it to everyone. More

by morrishamilton502
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Maciel
Report | Print
Mar 20, 2024 -

Gerald Ford of North Aurora responded

Thank you for providing this amazing feedback! Our team really appreciates your comments and we hope that you will visit us again soon! Sincerely, Tom Kastrati General Manager Gerald Ford

March 11, 2024

Friendly and knowledgeable and trustworthy in all my dealings, plus they are fast with routine service More

by 7ncxa7ap
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar
Report | Print
Mar 14, 2024 -

Gerald Ford of North Aurora responded

Thank you for the positive review and thank you for trusting us with your vehicle. Drive safely and always feel free to reach out with any service questions. Sincerely, Tom Kastrati General Manager Gerald Ford

March 11, 2024

From the time I walked in and was greeted by Johnathan till I walked out and was thanked by Brian and Tom I felt welcome and at ease. More

by baradasz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonathan (sales rep) was very knowledgeable and helpful with showing me how everything worked., Jeff Gerald, Tom Kastrati
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Mar 14, 2024 -

Gerald Ford of North Aurora responded

Thank you for this amazing review! I really appreciate your business. Sincerely, Tom Kastrati General Manager Gerald Ford

March 08, 2024

Best Dealership around! ! Best service! Used to buy cars and service at Fair Oaks. But service there is the worst! Gerald service advisors are very curious snd professional More

by skwwatkins
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Oscar and Larry
Report | Print
Mar 13, 2024 -

Gerald Ford of North Aurora responded

Thank you so much for your review! Happy customers are our goal and our mission at Gerald Ford, and it’s exciting to see that this service was delivered to you during your visit. Should there be anything else you need, please don’t hesitate to let me know. Sincerely, Tom Kastrati General Manager Gerald Ford

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