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Gerald Ford of North Aurora

North Aurora, IL

4.9
247 Reviews
Call Dealership (630) 907-3100
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208 Hansen Blvd

North Aurora, IL

60542

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247 Reviews of Gerald Ford of North Aurora

February 09, 2026

All of the employees at Gerald Ford were great to work with! I was not expecting to leave with a new vehicle just yet as I was still shopping around, but Kaine and Tom made it happen and got me into a lea More

by theresajalove
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kaine, Jeff Gerald, Tom Kastrati
Report | Print
Feb 10, 2026 -

Gerald Ford of North Aurora responded

Thank you so much for your wonderful review, Theresa! I am thrilled to hear that you had a great experience with Kaine and Tom. It's fantastic that we could help you find a lease that fits your budget and a vehicle you love. We appreciate your recommendation and look forward to welcoming you back to Gerald Ford in the future! Safe travels in your new ride! Sincerely, Tom Kastrati General Manager Gerald Ford

February 06, 2026

I always get good quality service at the service center and they take care of all my needs. More

by fitz1313
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Gazafer
Report | Print
Feb 07, 2026 -

Gerald Ford of North Aurora responded

Thank you for your kind words, Fitz! I truly appreciate your feedback and am thrilled to hear that you consistently receive quality service at our service center. It means a lot to us at Gerald Ford. We look forward to taking care of your needs again in the future! Sincerely, Tom Kastrati General Manager Gerald Ford

January 26, 2026

Jonathon Woods was amazing with my ford bronco purchase. Overall team and finance team were excellent. Highly recommend Gerald Ford. More

by brian_cave
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom Kastrati
Report | Print
Jan 27, 2026 -

Gerald Ford of North Aurora responded

Thank you, Brian! I'm delighted to hear that you had an amazing experience with Jonathon and our finance team during your Ford Bronco purchase. Your recommendation means a lot to us. We look forward to seeing you again at Gerald Ford! Sincerely, Tom Kastrati General Manager Gerald Ford

January 22, 2026

Good communication with personal attention to the customer’s requests. Very satisfied with service. Excellent service More

by mthwaitsdesign
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Thorsen
Report | Print
Jan 22, 2026 -

Gerald Ford of North Aurora responded

Thank you for your wonderful review! I'm thrilled to hear that you received excellent service and appreciated the personal attention to your requests. At Gerald Ford, we strive to ensure our customers are satisfied. We look forward to serving you again in the future! Sincerely, Tom Kastrati General Manager Gerald Ford

January 17, 2026

The dealer gave me prompt service and let me know the status of the procedure. More

by Thekeefes1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Gerald, Tom Kastrati
Report | Print
Jan 17, 2026 -

Gerald Ford of North Aurora responded

Thank you for your positive feedback! I'm happy to hear that you received prompt service and kept informed throughout the process. At Gerald Ford, we strive to ensure a smooth experience for our customers. We look forward to seeing you again in the future! Sincerely, Tom Kastrati General Manager Gerald Ford

January 05, 2026

The service advisor was friendly and knowledgeable. Service performed efficiently and most importantly... It was performed correctly. More

by lakingsfan63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Nevarez
Report | Print
Jan 05, 2026 -

Gerald Ford of North Aurora responded

Thank you for your wonderful review! I'm thrilled to hear about your positive experience with our friendly and knowledgeable service advisor. It's great to know that the service was performed efficiently and correctly. I appreciate your feedback and we hope to see you again at Gerald Ford for your future needs! Sincerely, Tom Kastrati General Manager Gerald Ford

January 05, 2026

Excellent service Prompt service Courteous service Informative service Professional service Quality service Ford rated parts and techicians More

by terryhein53
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Jeff Gerald, Tom Kastrati
Report | Print
Jan 05, 2026 -

Gerald Ford of North Aurora responded

Thank you for your outstanding review, Terry! I'm glad to hear that you experienced excellent, prompt, and courteous service during your visit to Gerald Ford. Our team strives to provide professional and high-quality service, and it's wonderful to know that it made a positive impact on your experience. We appreciate your support and hope to assist you again in the future! Sincerely, Tom Kastrati General Manager Gerald Ford

January 03, 2026

Enjoyed working with Frankie And Josh! The whole process was very smooth! I bought a 2022 Ford Explorer XLT More

by Cjkirstein
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Frank and Josh, Jeff Gerald, Tom Kastrati
Report | Print
Jan 03, 2026 -

Gerald Ford of North Aurora responded

Thank you for your wonderful review! I'm thrilled to hear that you enjoyed working with Frankie and Josh during your purchase of the 2022 Ford Explorer XLT. It's great to know that the process was smooth for you. I appreciate your feedback, and we hope to see you again at Gerald Ford! Sincerely, Tom Kastrati General Manager Gerald Ford

December 31, 2025

My granddaughter had a little issue during our first snowstorm, before the xxxxxxcame out. She slid into a curb damaging the right front axle, suspension parts, tire and wheel. We had the vehicle towed More

by John Lisner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vito and Oscar
Report | Print
Jan 01, 2026 -

Gerald Ford of North Aurora responded

Thank you so much for your wonderful review, John! We’re glad to hear that Vito and Oscar were able to assist you and your granddaughter during a challenging situation. It's great to know that their advocacy made a significant difference in getting your vehicle repaired properly and affordably. We truly appreciate your kind words and look forward to welcoming you back to Gerald Ford in the future! Sincerely, Tom Kastrati General Manager Gerald Ford

December 31, 2025

Larry in service was excellent and provided a detailed report of the work performed on my vehicle. He is very professional and extremely knowledgeable. More

by RDM1Y
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Gazafer
Report | Print
Dec 31, 2025 -

Gerald Ford of North Aurora responded

Thank you for your fantastic review! I'm delighted to hear that Larry provided excellent service and a detailed report on the work performed on your vehicle. His professionalism and knowledge are truly valued at Gerald Ford. I appreciate your feedback, and we look forward to seeing you again! Sincerely, Tom Kastrati General Manager Gerald Ford

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