Gerald Ford of North Aurora

Made an appointment for 12:00 and asked how long the service would take. They said 1 hour. Well at 1:15 they came out and asked where was the lung nut key was. We had no idea. The was finally finished a service would take. They said 1 hour. Well at 1:15 they came out and asked where was the lung nut key was. We had no idea. The was finally finished at 2:00. So much for an hour service call. More

The service staff is always so friendly and thorough. They explain everything and appointments are usually quick. They explain everything and appointments are usually quick. More

The entire staff who assisted me with our new Ford Bronco Sport were awesome! Welcomed and greeted by everyone. Alvor took the time to show the tech within the vehicle before we took a drive. The new car buy Sport were awesome! Welcomed and greeted by everyone. Alvor took the time to show the tech within the vehicle before we took a drive. The new car buying experience was painless. This is a dealership I would recomend to anyone. Way to go with exceptional customer service! More

From Daniel(salesman) to Brian(GM) to Aaron(finance)- the whole team was respectful. Kind. Polite. And professional. Got the job done. Explaining everything in detail. Just a great crew at Gerald Ford whole team was respectful. Kind. Polite. And professional. Got the job done. Explaining everything in detail. Just a great crew at Gerald Ford North Aurora. I call the kids the “porters” but the kids who i think take cars thru car wash. Pick or drop customers off. Chatted with 3 of them. Good kids. Friendly. Tom(the GM-GM) 😝 has a good crew under him. Great job. More

Great customer service by all staff. Service department is very knowledgeable. Keep up the good work. Service department is very knowledgeable. Keep up the good work. More

Excellent facility. Salesman and sales manager were knowledgeable and friendly. I highly recommend this dealership Salesman and sales manager were knowledgeable and friendly. I highly recommend this dealership More

I had a very good experience buying a new car at Gerald Ford in North Aurora, IL. Our sales person, Avlor Zebica, was wonderful to work with. He was very knowledgeable, kind and patient with me as I was le Ford in North Aurora, IL. Our sales person, Avlor Zebica, was wonderful to work with. He was very knowledgeable, kind and patient with me as I was learning everything new about the car. I love my new Ford Bronco Sport Outer Banks! The best part of my experience was there was no pushy sales people! They allowed me to take my time looking and to ask questions. I would definitely recommend going to Gerald Ford. More

We had a great experience at Gerald Ford. From the initial conversation about what we were looking for to the final purchase- Great communication and customer service from salesman Youssef! From the initial conversation about what we were looking for to the final purchase- Great communication and customer service from salesman Youssef! More

Extremely professional! Courteous and short wait times. I am only able to come in on weekends and I never feel like a burden or hassled while there. Courteous and short wait times. I am only able to come in on weekends and I never feel like a burden or hassled while there. More

This is a follow up to my previous review, where I was critical of the Service Dept. I do stand by my foregoing words; however, since that time the Gerald Ford General Manager Tom K. called me to discuss critical of the Service Dept. I do stand by my foregoing words; however, since that time the Gerald Ford General Manager Tom K. called me to discuss my displeasure with that service visit and iron out any wrinkles. The Service Manager Vito also called to speak with me. In addition, my original Salesperson Aaron G. called to explain the details of my warranty and offered to answer any additional questions. All were very courteous and professional. More