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Genesis of Charlotte

Matthews, NC

4.8
201 Reviews
Call Dealership (704) 714-4700
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9010 E. Independence Blvd

Matthews, NC

28105

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201 Reviews of Genesis of Charlotte

September 27, 2023

I recently brought my 2019 G70 to Genesis of Charlotte for some repairs. The service advisors (Tess/Asia) were professional, attentive, and easy to interact with. I will continue to use their services for More

by AD G70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tess/Asia
Report | Print
Sep 28, 2023 -

Genesis of Charlotte responded

Thank you for your positive review. The Service Team here at Genesis of Charlotte always strives to provide excellent customer service. It brings us joy to know that our professional and attentive team made the recent visit for your 2019 Genesis G70 a five-star event. We appreciate your business and look forward to your next visit.

September 25, 2023

Been coming to this dealership since 2021 and each time it is a great experience. Great service on my vehicles and customer service. More

by Uga_golfer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/a
Report | Print
Sep 30, 2023 -

Genesis of Charlotte responded

We appreciate your positive five-star review and for trusting us with your vehicle. We are glad to learn that you are consistently impressed with the customer care from our Service Team ensuring you had a great experience. Thank you so much for being one of our valued guests, and we look forward to your next visit at Genesis of Charlotte!

September 25, 2023

Brandon and Asia were outstanding; they were customer focused, caring and competent.I highly recommend yhrm More

by Atruefriend
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
brandon and asia
Report | Print
Sep 30, 2023 -

Genesis of Charlotte responded

Thank you for the great review and recommendation of our Service Team. We are happy to see that your experience at Genesis of Charlotte was outstanding and caring.

September 11, 2023

Bought a certified G70 with 54000 miles on it. 9 months and 4000 miles later I'm informed that it needs over $3,100 in service and repair. One item was for spark plugs recommended to be changed at More

by andrewcofield
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert Salem
Report | Print
September 04, 2023

Levi and Eden were fantastic. I remained informed while I waited for my desired model. Thank you, Keffer! More

by Reese26
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Levi, Eden
Report | Print
Sep 05, 2023 -

Genesis of Charlotte responded

Hello, we are very happy to know that our Sales Team was able to keep you informed on any updates, and provided a fantastic experience. Thank you very much for the great review and 5 stars. It is great to know you enjoyed working with our team at Genesis of Charlotte, and please do not hesitate to reach out to us for any future needs.

August 27, 2023

Asia was amazing with handling the first servicing of my GV70. Kept me updated. Super friendly and customer service oriented. They are lucky to have her; she’s an incredible asset! More

by Erin576
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Asia
Report | Print
Aug 29, 2023 -

Genesis of Charlotte responded

Hello, thanks for sharing this five-star review with us. It is elating to learn that our friendly Service Team kept you updated and provided great customer service while taking care of your Genesis GV70. For any additional assistance, please feel free to contact us anytime at Genesis of Charlotte.

August 20, 2023

Rodney was very helpful in finding the white/white GV70 that I was hoping to see. He knew the car well and helped me thru the initial drive. More

by Trish
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Rodney, Wayne, Tyrone
Report | Print
Aug 21, 2023 -

Genesis of Charlotte responded

Hi Trish, thank you for your fantastic review. We are happy to learn that our Sales Team could help you find exactly what you were looking for at Genesis of Charlotte and we welcome you back anytime.

August 16, 2023

Shelene was awesome. I live in another state. She stayed in communication with me and kept me updated. The dealership made sure I had everything I wanted in my G70! More

by CapJenn5273
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shelene
Report | Print
Aug 16, 2023 -

Genesis of Charlotte responded

Hello, thank you so much for taking the time to leave this great five-star review and appreciate our team. We are glad to read that our team was able to communicate with you, and keep you updated with everything on your G70. It is great to know you're happy with the way we do business here at Genesis of Charlotte, please feel free to reach out to us for any future assistance.

August 12, 2023

Great dealership, Yaz & Helio took great care of me & was extremely patient with me as I took a long time picking out exactly what I wanted. More

by scottl100
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Yaz & Helio
Report | Print
Aug 12, 2023 -

Genesis of Charlotte responded

We are delighted to know you received such great and patient care here at Genesis of Charlotte. Thank you so much for your 5-star review, and do not hesitate to reach out if there's anything additional we can do for you.

July 31, 2023

This dealership provides Great customer service support to their customers. I would recommend this dealership More

by Laquashamassey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Asia
Report | Print
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