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Genesis of Charlotte

Matthews, NC

4.8
205 Reviews
Call Dealership (704) 714-4700
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9010 E. Independence Blvd

Matthews, NC

28105

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205 Reviews of Genesis of Charlotte

March 04, 2025

Excellent customer service with very friendly sales reps and managers. Easy in and out to sign with the finance manager. Clean modern dealership with many cars to look at More

by Steve V
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marcio Almeida
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February 27, 2025

My advisor was excellent. He was very knowledgeable and helpful. He secured a loaner for me last minute. More

by Olivia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Orlando
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February 22, 2025

The service was excellent. My service advisor Orlando was very knowledgeable and friendly as he answered all my questions. The waiting area is expansive, well stocked, clea More

by hunteryb
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Orlando
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Feb 22, 2025 -

hunteryb responded

Excellent service. Extremely satisfied with the experience.

February 22, 2025

If I was basing my review on sales it would be a 5. However within the first 30 miles my car has developed 2 defects. I went a whole day so far and no follow up to my complaint. Communication is key. T More

by sciond
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Phillips
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January 05, 2025

George was very knowledgeable about the EV I was test driving. Great experience. Better than experience at other brands More

by SarahM
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
George
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November 14, 2024

Great process in buying car from them. They made everything so easy. 100% recommend them. More

by bruce
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Levi and Matt
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November 06, 2024

Our representative was very helpful in discussing the issues. We are satisfied with the outcome. More

by Dube
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Orlando capsecipon
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November 06, 2024

Service took good care of my needs in a professional and timely manner. Orlando was great to work with. More

by Jason L
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Orlando Concepcion
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October 28, 2024

Floyd Davis made my car buying experience a joy. Any question I had, he addressed making me feel great about buying my dream car. I highly recommend this place. More

by Angie D
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Floyd Davis
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October 22, 2024

From valet pickup to service completion was flawless. . Staff was completely transparent and professional throughout the entire process! More

by Bob L
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Orlando/Tracy and Rachel
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