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Genesis of Charlotte
Matthews, NC
253 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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253 Reviews of Genesis of Charlotte
June 19, 2026
Met with Asia for service and she was very helpful to me (I’m a senior). Pleasant and efficient at a very nice facility. Highly recommed and look forward to seeing Asia again. Making an appointment was a (I’m a senior). Pleasant and efficient at a very nice facility. Highly recommed and look forward to seeing Asia again. Making an appointment was a pleasant experience. More
by Genesis Mary
Employees Worked With
Asia in service.
June 13, 2026
Went in for 30k miles service ~ great waiting area with one exception: snacks were comprised of a variety of chips/ loaded with unhealthy seed oils. I traded a Porsche for my Genesis. Someone needs to rid one exception: snacks were comprised of a variety of chips/ loaded with unhealthy seed oils. I traded a Porsche for my Genesis. Someone needs to ride over to the Porsche Dealership down the street and see what customers (who many times unfortunately have to wait longer than they anticipated) are offered for a 4+ hour wait....other than that, I was ok with my service call. More
by tdunn
Employees Worked With
Idk
May 28, 2026
We purchased a new car here and the process was smooth and pleasant thanks to George! He was efficient, helpful and overall great customer service. Thanks! and pleasant thanks to George! He was efficient, helpful and overall great customer service. Thanks! More
by Maria
Employees Worked With
George
May 28, 2026
The salesperson was extremely knowledgeable and had multiple cars available when we arrived. He provided ample time with us and addressed all of our questions. multiple cars available when we arrived. He provided ample time with us and addressed all of our questions. More
by cjwelti
Employees Worked With
Cesare
May 05, 2026
I purchased my new car from this dealership with the assistance and expertise of George Athens, Sales Consultant and Rashad Jackson, Experience Manager. The entire process went smoothly with good dialog assistance and expertise of George Athens, Sales Consultant and Rashad Jackson, Experience Manager. The entire process went smoothly with good dialogue about vehicle qualities, auto trends, financing and warranties. Their feedback made me feel welcome to reach back with any questions. I am quite pleased and recommend this dealership and this winning team! More
by jbmonken
Employees Worked With
George Athens, Rashad Jackson
April 21, 2026
I just purchased at this dealership for the first time. My salesperson was wonderful to work with, no pressure, knowledgeable, and patient. It was a great experience 👍 My salesperson was wonderful to work with, no pressure, knowledgeable, and patient. It was a great experience 👍 More
by Well_dressed_windows
Employees Worked With
Elio
April 13, 2026
I was pleased with pickup and return. Communication was great. The car was returned at specified time. My only complaint is that I had a few small things to be looked at but said it coul Communication was great. The car was returned at specified time. My only complaint is that I had a few small things to be looked at but said it couldn’t be done. Previous dealer would do that for me. So basically picking the car up was of no help because I have to make an appointment and drive down Independence Blvd for work to be done. Love my GV70!!! More
by leeandsharon
Employees Worked With
Bob
April 12, 2026
I had another service appointment at Genesis of Charlotte, and once again everything went smoothly. The entire process was quick, efficient, and very professional. The staff was friendly, attent Charlotte, and once again everything went smoothly. The entire process was quick, efficient, and very professional. The staff was friendly, attentive, and made sure I was taken care of from start to finish. I really appreciate how easy and stress-free they make each visit. Highly recommend this dealership for both service and customer care! More
by Ekaterina
Employees Worked With
Christos
April 10, 2026
George, Andres, Ken, and Mark were all very easy to work with. When the color option I wanted was not available, they offered me different options that were within my price range. The dealership is nice and with. When the color option I wanted was not available, they offered me different options that were within my price range. The dealership is nice and clean. More
by Chenzo
Employees Worked With
George, Andres, Ken, Mark
April 03, 2026
Great service! Ramon was awesome. He even fixed my clock and washed my car. I will request to work with him the next time I need service. Ramon was awesome. He even fixed my clock and washed my car. I will request to work with him the next time I need service. More
by CB
Employees Worked With
Ramon Estevez
