Genesis of Charlotte

In for a potential recall issue. Inspection found that two tires were much more worn than the other two. This is a lease vehicle and all service has been done by the dealership. O Inspection found that two tires were much more worn than the other two. This is a lease vehicle and all service has been done by the dealership. Odometer is just over 29,000 miles. This indicates to me that proper tire rotation was not performed during other service appointments. More

What a great experience, from start to finish. I had the good fortune to work with Chuck and from start to finish, he made buying a car interesting and relaxed. I had the good fortune to work with Chuck and from start to finish, he made buying a car interesting and relaxed. More

I brought my Genesis in to get serviced and they always do a great job. Annissa did a great job keeping me up to date on the status of my vehicle and was available when I had questions do a great job. Annissa did a great job keeping me up to date on the status of my vehicle and was available when I had questions More

Excellent experience! Arrived late in the evening. Salesperson took their time with me and saw me through the purchase of my new vehicle. Easy process! Arrived late in the evening. Salesperson took their time with me and saw me through the purchase of my new vehicle. Easy process! More

Excellent service. Satisfied with the assistance I received during the my car was being serviced. Satisfied with the assistance I received during the my car was being serviced. More

Staff was friendly and helpful. Building is new and beautiful. Scheduling service is easy and they washed my car before I left. Building is new and beautiful. Scheduling service is easy and they washed my car before I left. More

My Experience with everyone I encountered at the dealership was great. Floyd took good care of me and even though I signed away my life we had plenty of laughs (just kidding). Chad and Ace were also dealership was great. Floyd took good care of me and even though I signed away my life we had plenty of laughs (just kidding). Chad and Ace were also very pleasant and the facility was very nice. More

I had a great experience with John. Very helpful and thorough. Had my car in and out in minimum time. Very helpful and thorough. Had my car in and out in minimum time. More

The service was generally fine. Took the car in for a recall. Transportation to an appointment and then transportation back provided by Keffer. (Lyft) Main concern – when I returne Took the car in for a recall. Transportation to an appointment and then transportation back provided by Keffer. (Lyft) Main concern – when I returned, was told that the service had been completed, but the car had not been brought back around. Waited about 50 minutes for the car to be brought back. This was more time than should have been necessary , In my opinion.. Thank you for the opportunity to provide feedback. More

Excellent service! !! Chuck was very customer centric and friendly. He understands the needs of customer and provides win win solution. Finanace guy was excellent and ve !! Chuck was very customer centric and friendly. He understands the needs of customer and provides win win solution. Finanace guy was excellent and very professional. Loved the over all transparency at this location More