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Genesis of Charlotte
Matthews, NC
200 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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200 Reviews of Genesis of Charlotte
December 13, 2023
Marcio was knowledgeable, informative, attentive, personable and so pleasant to work with on the purchase of my Genesis vehicle. The buying process was smooth and efficient. He showed interest to h personable and so pleasant to work with on the purchase of my Genesis vehicle. The buying process was smooth and efficient. He showed interest to hear what I was looking for in a vehicle and cared enough to help me with purchasing the exact vehicle I wanted. The paperwork process was also efficient; with a seamless handoff between the sales and finance departments. I anticipate the service aspect will also include such ease and personal attention once the new building is complete. I am happy with my experience to date at Genesis of Charlotte. More
by heather.7
Employees Worked With
Marcio
December 02, 2023
The staff that work there are very friendly and professional. However, I did have problems with the servicing of my G70. Who would expect a broken fuel injector at under 19,000 miles and while tha professional. However, I did have problems with the servicing of my G70. Who would expect a broken fuel injector at under 19,000 miles and while that was repaired, it's been back two more times for an engine light. More
by anstiss
Employees Worked With
Asia
November 21, 2023
From start to finish, the purchase of my new Genesis G70 was the most pleasant experience I've had buying a car. My sales consultant, Bowe was a joy to work with. He took his time, answered all my questions was the most pleasant experience I've had buying a car. My sales consultant, Bowe was a joy to work with. He took his time, answered all my questions, allowed me to compare different colors side-by-side and when he did not know an answer, went to find that answer. The sales manager was also excellent. He worked diligently to get the financial terms I would be willing to accept. I'm so excited to learn all the features on the car and show it to my family! More
by amdelaney
Employees Worked With
Bowe Kessinger, Eden Blaine
November 20, 2023
Had an excellent sales experience. Levi was a great sales consultant. Great follow-up, answered all our questions and found the exact car we wanted. The rest of the staff were also ver Levi was a great sales consultant. Great follow-up, answered all our questions and found the exact car we wanted. The rest of the staff were also very good, including the sales and finance managers. The car, a G80, was delivered in wonderful condition. We were very pleased. Would definitely recommend this dealership More
by SteveO
Employees Worked With
Levi Roberts, Brandon Mayabb
September 27, 2023
Being able to use the Valet service option has been a true reward. It makes the appointed time easy to keep and still have a vehicle to drive. Best gift though is my Service Advisor, Asia Smith! She is t true reward. It makes the appointed time easy to keep and still have a vehicle to drive. Best gift though is my Service Advisor, Asia Smith! She is the reason I have such high regard for the dealership. She is great to deal with and just a pleasure at all times while being helpful and thorough. Each experience has been positive, though I DO enjoy my GV70 greatly. It runs and drives like a dream and I realize just how good it is when I ride with others, OR drive other vehicles. It has been almost 2 years now and I still enjoy the driving experience as much as the first day. Looking forward to the day soon when the stand alone Genesis store is to open! More
by Roger Case
Employees Worked With
Asia Smith
September 27, 2023
I recently brought my 2019 G70 to Genesis of Charlotte for some repairs. The service advisors (Tess/Asia) were professional, attentive, and easy to interact with. I will continue to use their services for for some repairs. The service advisors (Tess/Asia) were professional, attentive, and easy to interact with. I will continue to use their services for my G70 going forward More
by AD G70
Employees Worked With
Tess/Asia
