Genesis of Charlotte

Excellent customer service and experience. Every employee spoke to us and made us feel welcomed. Zack went above and beyond to assist us along with Chad, Jeremie, Eden, and Adam. Everyone m Every employee spoke to us and made us feel welcomed. Zack went above and beyond to assist us along with Chad, Jeremie, Eden, and Adam. Everyone made sure I was satisfied and had the car I wanted. Great experience. Can’t wait for the Genesis Showroom/service to open! Thanks for a great experience! More

Very friendly. Asked me a lot of questions to see what I was looking for. Presented alternatives in a no pressure way. Paul was very engaging and helpful. I felt l Asked me a lot of questions to see what I was looking for. Presented alternatives in a no pressure way. Paul was very engaging and helpful. I felt listened to and valued as a customer. More

•sales team go the extra mile to help you get the correct vehicle at a price you’re comfortable with. •Excellent customer Service • clean show room and waiting area vehicle at a price you’re comfortable with. •Excellent customer Service • clean show room and waiting area More

Marcio was knowledgeable, informative, attentive, personable and so pleasant to work with on the purchase of my Genesis vehicle. The buying process was smooth and efficient. He showed interest to h personable and so pleasant to work with on the purchase of my Genesis vehicle. The buying process was smooth and efficient. He showed interest to hear what I was looking for in a vehicle and cared enough to help me with purchasing the exact vehicle I wanted. The paperwork process was also efficient; with a seamless handoff between the sales and finance departments. I anticipate the service aspect will also include such ease and personal attention once the new building is complete. I am happy with my experience to date at Genesis of Charlotte. More

My Genesis service rep, Asia goes above and beyond everytime I bring my in GV70. From arranging the valet to providing a loaner she is amazing. This last visit she even arranged for an extra repair fo everytime I bring my in GV70. From arranging the valet to providing a loaner she is amazing. This last visit she even arranged for an extra repair for me. She handled an unsatisfactory exchange with another dealer rep with class and really had my best interest at heart. I am pleased with the work done and the condition the car was returned. It looked like it had just come off the show room floor. The service before Asia lacked the luxury touch and care I was used to with my Lexus and Acura. She has made the biggest difference! More

Staff is very friendly and took care of my needs. Service was prompt and communication was excellent by texts. Service was prompt and communication was excellent by texts. More

Our salesperson Bowe was the most patient non pressure car person I’ve ever encountered. So pleasant car person I’ve ever encountered. So pleasant More

From start to finish, the purchase of my new Genesis G70 was the most pleasant experience I've had buying a car. My sales consultant, Bowe was a joy to work with. He took his time, answered all my questions was the most pleasant experience I've had buying a car. My sales consultant, Bowe was a joy to work with. He took his time, answered all my questions, allowed me to compare different colors side-by-side and when he did not know an answer, went to find that answer. The sales manager was also excellent. He worked diligently to get the financial terms I would be willing to accept. I'm so excited to learn all the features on the car and show it to my family! More

Had an excellent sales experience. Levi was a great sales consultant. Great follow-up, answered all our questions and found the exact car we wanted. The rest of the staff were also ver Levi was a great sales consultant. Great follow-up, answered all our questions and found the exact car we wanted. The rest of the staff were also very good, including the sales and finance managers. The car, a G80, was delivered in wonderful condition. We were very pleased. Would definitely recommend this dealership More