Genesis of Charlotte

Brought car in for recall service. Easy check in and out. Provided a ride home and back to pick up car. Antonio was very professional. Easy check in and out. Provided a ride home and back to pick up car. Antonio was very professional. More

I think the dealership was great and the service writer Antonio was one of the best. He told me it would take an hour and a half and just about what it had take and say impress. Say my wife and I were real Antonio was one of the best. He told me it would take an hour and a half and just about what it had take and say impress. Say my wife and I were really impressed. More

Very pleasurable buying experience. Floyd even delivered the car to us! Beautiful customer lounge as well. Floyd even delivered the car to us! Beautiful customer lounge as well. More

The BEST! !!! Outstanding customer service! I enjoyed my time there! Simply awesome! The new facility is amazing and the customer advisor was very helpful and k !!! Outstanding customer service! I enjoyed my time there! Simply awesome! The new facility is amazing and the customer advisor was very helpful and knowledgeable. More

Had a service appointment with loaner. Took 55 minutes before I received my loaner car. No explanation. I missed a nearby appointment. Had same problem with Hyundai of concord when I servi Took 55 minutes before I received my loaner car. No explanation. I missed a nearby appointment. Had same problem with Hyundai of concord when I serviced the vehicle and that is why I went all the way into south Charlotte. The only way to get responsive service is to use valet service. I used it once and it was great but usually have to wait a week or two for a valet appointment. A friend of mine had similar problems so he takes his car all the way to Hickory where he is satisfied with service. Premium car , premium price , poor service. I am done with Genesis! More

Clean, quick service, nice experience. I would definitely take my suv back. I was visiting from Georgia and I needed an oil change. Thanks for accommodating my so quickly!!! I would definitely take my suv back. I was visiting from Georgia and I needed an oil change. Thanks for accommodating my so quickly!!! More

Prompt, courteous and professional . Service done right. Outstanding new service facility and customer waiting area!!! Service done right. Outstanding new service facility and customer waiting area!!! More

Great customer service! Very responsive in the service department, keeps the customer informed. Highly recommend this dealership. Very responsive in the service department, keeps the customer informed. Highly recommend this dealership. More

I can’t believe the lack of communication with this dealership! The issue could have been resolved with a simple phone call to advise the status of the car. Ace and Asia are the only ones that attempte dealership! The issue could have been resolved with a simple phone call to advise the status of the car. Ace and Asia are the only ones that attempted to get someone to call us back with an update. By the time I was able to speak to the GM I was completely frustrated. I unloaded as soon as he got on the phone and he was the most offensive rude GM. Caught him in 2-3 lies within 5 mins. The genesis is a great car but don’t go there for service or a need. Once you speak to the GM you will see why the service is the way it is More

Just purchased a new Genesis GV80 with Cameron at Genesis of Charlotte. He was great to work with; spent a couple of hours with him last week with my two grandsons - they were really into the process and he of Charlotte. He was great to work with; spent a couple of hours with him last week with my two grandsons - they were really into the process and he was great with them - indulging them for their opinions, etc. Cameron was great at staying in touch with me, finding the car that matched my wishes, staying within my budget. Went back yesterday and bought the car of my dreams! My grandsons were very pleased with the facility, ambiance, snacks - as was I! A beautiful place to spend an afternoon and buy a car! Thank you Cameron for making this such a positive experience - love my new car! More