Genesis of Charlotte

Had a service appointment with loaner. Took 55 minutes before I received my loaner car. No explanation. I missed a nearby appointment. Had same problem with Hyundai of concord when I servi Took 55 minutes before I received my loaner car. No explanation. I missed a nearby appointment. Had same problem with Hyundai of concord when I serviced the vehicle and that is why I went all the way into south Charlotte. The only way to get responsive service is to use valet service. I used it once and it was great but usually have to wait a week or two for a valet appointment. A friend of mine had similar problems so he takes his car all the way to Hickory where he is satisfied with service. Premium car , premium price , poor service. I am done with Genesis! More

Clean, quick service, nice experience. I would definitely take my suv back. I was visiting from Georgia and I needed an oil change. Thanks for accommodating my so quickly!!! I would definitely take my suv back. I was visiting from Georgia and I needed an oil change. Thanks for accommodating my so quickly!!! More

Prompt, courteous and professional . Service done right. Outstanding new service facility and customer waiting area!!! Service done right. Outstanding new service facility and customer waiting area!!! More

Great customer service! Very responsive in the service department, keeps the customer informed. Highly recommend this dealership. Very responsive in the service department, keeps the customer informed. Highly recommend this dealership. More

I can’t believe the lack of communication with this dealership! The issue could have been resolved with a simple phone call to advise the status of the car. Ace and Asia are the only ones that attempte dealership! The issue could have been resolved with a simple phone call to advise the status of the car. Ace and Asia are the only ones that attempted to get someone to call us back with an update. By the time I was able to speak to the GM I was completely frustrated. I unloaded as soon as he got on the phone and he was the most offensive rude GM. Caught him in 2-3 lies within 5 mins. The genesis is a great car but don’t go there for service or a need. Once you speak to the GM you will see why the service is the way it is More

Just purchased a new Genesis GV80 with Cameron at Genesis of Charlotte. He was great to work with; spent a couple of hours with him last week with my two grandsons - they were really into the process and he of Charlotte. He was great to work with; spent a couple of hours with him last week with my two grandsons - they were really into the process and he was great with them - indulging them for their opinions, etc. Cameron was great at staying in touch with me, finding the car that matched my wishes, staying within my budget. Went back yesterday and bought the car of my dreams! My grandsons were very pleased with the facility, ambiance, snacks - as was I! A beautiful place to spend an afternoon and buy a car! Thank you Cameron for making this such a positive experience - love my new car! More

The new facility is amazing…. it finally caught up with the brand. Appointment was easy to schedule online and the service was carried out on schedule. Great car and dealership. it finally caught up with the brand. Appointment was easy to schedule online and the service was carried out on schedule. Great car and dealership. More

Requested service on my GV80 using the concierge process. They picked up my car on time, did the work I requested for maintenance then had my car back cleaned in 4 hours and I never left my house. The proces They picked up my car on time, did the work I requested for maintenance then had my car back cleaned in 4 hours and I never left my house. The process worked flawlessly. More

Beautiful dealership and great service. Worthy of the brand. Service delivered what they promised. A quick and efficient visit. Worthy of the brand. Service delivered what they promised. A quick and efficient visit. More

Asia is amazing I’m honestly surprised you wouldn’t have such a valuable asset like her running the place someone with expertise and customer service knowledge is asset to valuable to not have leading this such a valuable asset like her running the place someone with expertise and customer service knowledge is asset to valuable to not have leading this dealership from upper management. She’s truly AMAZING !!! More