Genesis of Charlotte

The new facility is amazing…. it finally caught up with the brand. Appointment was easy to schedule online and the service was carried out on schedule. Great car and dealership. it finally caught up with the brand. Appointment was easy to schedule online and the service was carried out on schedule. Great car and dealership. More

Requested service on my GV80 using the concierge process. They picked up my car on time, did the work I requested for maintenance then had my car back cleaned in 4 hours and I never left my house. The proces They picked up my car on time, did the work I requested for maintenance then had my car back cleaned in 4 hours and I never left my house. The process worked flawlessly. More

Beautiful dealership and great service. Worthy of the brand. Service delivered what they promised. A quick and efficient visit. Worthy of the brand. Service delivered what they promised. A quick and efficient visit. More

Asia is amazing I’m honestly surprised you wouldn’t have such a valuable asset like her running the place someone with expertise and customer service knowledge is asset to valuable to not have leading this such a valuable asset like her running the place someone with expertise and customer service knowledge is asset to valuable to not have leading this dealership from upper management. She’s truly AMAZING !!! More

They treated me with respect and patience! They listened to what was important to me! And then they put me in the right vehicle. The process was efficient and they got me on the road pretty q They listened to what was important to me! And then they put me in the right vehicle. The process was efficient and they got me on the road pretty quickly. More

Genesis of Charlotte is amazing. I took my GV70 to be serviced, Asia is always amazing she is the absolute best. After getting my car serviced my husband decided to buy me a new GV80 I took my GV70 to be serviced, Asia is always amazing she is the absolute best. After getting my car serviced my husband decided to buy me a new GV80 and guess who found us the perfect salesman no one but Asia. She got Christian who was also amazing at making sure we were well taken care of and we let with GV80. Only problem found some damage on the rear left bumper and am waiting on a resolution for that. For me a 10 out of 10 on service and sales. More

Ms Asia is the best Service Advisor I’ve been involved with. She goes above and beyond, making sure that I receive the best service and care for my new GV80. with. She goes above and beyond, making sure that I receive the best service and care for my new GV80. More

Love the new dealership. Did a drop in for on an inspection, in and out in 40 minutes! Did a drop in for on an inspection, in and out in 40 minutes! More

Beautiful new facility, great staff. Asia is a wonderful service advisor who has dedication to Genesis and it shows. In fact, every person there was hustling for Genesis owners today. Asia is a wonderful service advisor who has dedication to Genesis and it shows. In fact, every person there was hustling for Genesis owners today. They also did a great job washing the vehicle after recall service, actually washing it, not just a typical "dealer rinse off and swipe with a vacuum". More

I appointment was attended to promptly. I was informed in advance about the work to be done and the approximate time. The new Genesis service center is comfortable and though I spent 3 hour I was informed in advance about the work to be done and the approximate time. The new Genesis service center is comfortable and though I spent 3 hours it didn’t make me feel exhausted as the space is designed well. More