Genesis of Charlotte

At my age (71), I have worked with a few dealers in my time... Never have I received such respect, kindness, courtesy, throughout the process of buying my car at Keffer Hyundai Charlotte - Simply, no pr time... Never have I received such respect, kindness, courtesy, throughout the process of buying my car at Keffer Hyundai Charlotte - Simply, no previous experience compares. I was served by Gloria Melgara (Sales) along with Andrew Myers in Finance. I also have to add the Sales Manager into the pleasant mix (sorry, his name I did not capture). But, what a team that is clearly organized to focus on the customer! As a retired Customer Service Manager for Eastman Kodak (for the Latin American Operations), I understand what it means to be customer focused and I also understand how it creates and maintains long term customer relationships. If and when you might be in the market for a vehicle, you have to stop in and check this place out. You will not be disappointed! By the way, 5 stars is not enough! Recent update: Just completed an experience with their Service organization. They, without question, fall in line with the sales/ finance segment of the business their at Keffer Hyundai. Altogether, Sales and Service (Service Advisor: Kenn) have and share a common mission: Customer Satisfaction. And thus far, their service technicians got it right the first time! Looking on down the road, there is really no reason to leave "the family." Clearly they have demonstrated this to our family. And now, we are part of theirs. More

I would recommend buying a car from Genesis at Charlotte. The staff is friendly and George went above and beyond to make our car buying experience a pleasant one. Thank you! The staff is friendly and George went above and beyond to make our car buying experience a pleasant one. Thank you! More

On time pick up. Work completed as promised. Car cleaned. Couldn’t be more satisfied. Work completed as promised. Car cleaned. Couldn’t be more satisfied. More

Experience was good. Only thing was they could have detailed the car a bit better. Other than that, sales rep and finance experience was great. Only thing was they could have detailed the car a bit better. Other than that, sales rep and finance experience was great. More

The best car buying experience ever! Devin was great, very knowledgeable and he made sure I knew everything I needed to know about my new GV80. Financing worked hard to get me the down p Devin was great, very knowledgeable and he made sure I knew everything I needed to know about my new GV80. Financing worked hard to get me the down payment I wanted.and a good rate. Everyone I met was. Very helpful. Thank you for a wonderful car buying experience. More

Purchased a GV70 from George. He helped us find exactly what we were looking for and had us in and out in no time. He was very knowledgeable about the vehicle and it’s features. D He helped us find exactly what we were looking for and had us in and out in no time. He was very knowledgeable about the vehicle and it’s features. Derwin in Finance was a blast to talk to and work with as well. All around a great experience. We had test drove a Maserati Levante the same day, but this was by far a better vehicle and better value! More

Matt Rossi was the most knowledgeable sales person I’ve worked with. The entire staff made the experience enjoyable. The GV80 is a great vehicle. worked with. The entire staff made the experience enjoyable. The GV80 is a great vehicle. More

The entire process was good and very professional. From sales, general manager, to finance. A special thumbs up to salesman Peter. I highly recommend Genesis of Charlotte . Ken From sales, general manager, to finance. A special thumbs up to salesman Peter. I highly recommend Genesis of Charlotte . Ken More

Purchased a GV70. From the beginning to the end of the buying experience was excellent. Worked with Peter, he was very knowledgeable, professional and mature beyond hi From the beginning to the end of the buying experience was excellent. Worked with Peter, he was very knowledgeable, professional and mature beyond his years. More

5 Stars for Peter who helped me purchase a GV80. When I called the dealership I was routed to a call center to set an appointment so I felt like there was some confusion when I got there. I should h When I called the dealership I was routed to a call center to set an appointment so I felt like there was some confusion when I got there. I should have called and asked for Peter to set my appointment. 3rd car I’ve bought from this dealership. Peter, Chris (sales manager) and Philip (finance) made this experience wonderful. More