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Genesis of Charlotte

Matthews, NC

4.8
204 Reviews

9010 E. Independence Blvd

Matthews, NC

28105

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204 Reviews of Genesis of Charlotte

August 31, 2022

Drove from Virginia to pick up my g v 70 20 23. Dealership had paperwork ready for signature. Talking about no wasted time, this is your dealership. Oh, by the way, James is the man. More

by Santos
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James ( brother)
Aug 31, 2022 -

Santos responded

James was an amazing guy. Everything I stated is max true. Not only did he answer every stupid question I had, he did so with humility. I came with a complete lack of knowledge. Sure, I did a little research on my own, but I expected James to be the expert. I gotta tell you, he did not disappoint . That humility and respect will go a long way with me. Look, he even call me 3 days in a row to insure I had no questions and that my journey was safe. Even extended an invite to his phone in case I ever needed assistance or had any questions. Who does that in this environment????? I tell you who, one who has a genuine concern for there clients, JAMES!!!!!

August 31, 2022

Genesis of Charlotte has been outstanding! Marcio (sales), Alex (finance) and Rachel ( customer service) have gone above and beyond. Follow through on everything from locating the vehicle, More

by sue
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcio, Alex, Rachel
Sep 01, 2022 -

Genesis of Charlotte responded

We are so pleased to see that our team here at Genesis of Charlotte went above and beyond from start to finish. Thank you for choosing us and we look forward to providing another exceptional experience for you in the future.

August 02, 2022

The A-Team at Keffer Hyundai & Genesis of Charlotte assisted in my recent purchase of a new 2023 Genesis GV70 AWD 2.5T Sport Prestige. From the initial visit (7/27), I met with Genesis sales specialist More

by Keith Spurlin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Pratt; DeMara Baker; Derwin Pogue
Aug 04, 2022 -

Genesis of Charlotte responded

Hi Keith, thank you for your kind review regarding your experience with our Sales Team. We are thrilled that you everything worked well and that your vehicle arrived even faster than expected. Congratulations on the purchase of your new 2023 Genesis GV70 AWD 2.5T Sport Prestige - we hope you continue to love it. Let us know if there's anything else that Genesis of Charlotte can do for you.

July 19, 2022

I found them very professional and knowledgeable about the Genesis. Christopher researched to find the car I wanted in the color combination. Would recommend them to relatives and friends to go there to More

by tekeweni
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Midkiff
Jul 20, 2022 -

Genesis of Charlotte responded

Dear customer, all of us are glad to read that you had a positive appointment with our team. We are truly grateful to you for submitting this kind endorsement of our location online. We hope to be of service to you again here at Genesis of Charlotte. Gabriel Faria Managing Partner Genesis of Charlotte (704) 817-2427

July 16, 2022

Charles was fantastic. His knowledge of the GV80 was most helpful. He went out of his why to help me take my old car to Infiniti across the street. While waiting we had an More

by dabarker
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles
Jul 19, 2022 -

Genesis of Charlotte responded

Genesis of Charlotte is happy to learn that you had a wonderful encounter with our team. We are very grateful to you for typing this magnificent feedback. Thank you for being our customer.

Jul 19, 2022 -

dabarker responded

Now I need the equivalent of an associates degree to figure out the great features of the GV80. Also, I just received a call from Rachel at the dealership who is willing to come to my home to assist in my understanding of the vehicle. This is previously unheard of for me. The level of service from Genesis is amazing.

July 10, 2022

Shelene. Trevor. Ethan Rachel and Alex were at the top of their thru the whole experience. In talking to the owner I can see why they are the best. He instill More

by 70slover0360
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shelene. Trevor. Ethan. Alex. Rachel
Jul 12, 2022 -

Genesis of Charlotte responded

Thank you so much for your wonderful feedback! We are delighted to know that you had a positive experience with our team and never felt pressed during your visit. We hope to work with you again at Genesis of Charlotte.

July 06, 2022

Chuck and Chad were absolutely great. Buying experience was amazing. Made sure I got exactly what I wanted. More

by jbfuller1967
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chuck and Chad
Jul 07, 2022 -

Genesis of Charlotte responded

Genesis of Charlotte is so glad to see that you had an amazing experience with our Sales Team and we're happy we were able to get you into the vehicle you wanted. Thank you for your review. If you're thinking of making another automobile purchase in the future, please visit our dealership again.

July 06, 2022

Had a great experience at Keffer Hyundai. Our Sales Associate, Harrison Osborn was knowledgable, attention and patient. We rest drove several cars and he walked us through each one. Also a More

by Kscully
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harrison Osborn
Jul 07, 2022 -

Genesis of Charlotte responded

Sounds like you had a great experience at Genesis of Charlotte from start to finish, which makes us very happy! We are glad to learn you didn't feel pressure and you left with what you wanted. We are looking forward to taking care of any of your auto needs in the future.

July 05, 2022

Great Dealer with upfront pricing and a very courteous staff. Devin was particularly attentive and was patient to show us multiple cars before we finalized one. Kudos to him and Genesis of Charlotte More

by Harshavardhana
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devin and Chad
Jul 11, 2022 -

Genesis of Charlotte responded

Congratulations on your purchase with us here at Genesis of Charlotte! Our Sales Team takes great pride in providing upfront and courteous interactions with our valued customers. We hope to have the pleasure of providing you with more attentive and patient experiences.

July 01, 2022

Coach was great! I would recommend others to Genesis of Charlotte. The staff there was so respectful and eager to help at all time. The only downside was the wait per More

by bood70
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Pratt, Derwin Pogue
Jul 03, 2022 -

Genesis of Charlotte responded

We are happy to know that you received courteous service throughout your entire visit. We appreciate your feedback on the wait time for your vehicle. Thank you for recommending our Genesis of Charlotte Sales Team!

Jul 06, 2022 -

bood70 responded

Thanks Genesis keep up the good work.

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