Genesis of Charlotte

I bought my first 2023 genesis gv70, George Athens was my salesman and he did an awesome job! Not only did he make the process smooth, he drove the vehicle to my house when I had no one to drive it back home salesman and he did an awesome job! Not only did he make the process smooth, he drove the vehicle to my house when I had no one to drive it back home and he answered any question I had about my new vehicle no matter what time it was!!! He was answering questions really really late at night with no hesitation. Thank you George!! More

My first service visit went so much better than expected. I was able to utilize Service Valet. I was kept abreast of the status and was treated kindly and with respect by all. My car was kept overnight which I was able to utilize Service Valet. I was kept abreast of the status and was treated kindly and with respect by all. My car was kept overnight which was fine, having a loaner already. It was returned promptly the next day. All services were performed including opening a warranty claim. I’ll gladly work with those I have had contact with, they were terrific. The car was returned all washed, vacuumed with an air freshener, windows were very nicely cleaned! More

Excellent service . Had AWD lite come on my GV70. They diagnosed problem and ordered parts and gave me a loaner vehicle. Stan Burgess and Joe Williams handled this issue Had AWD lite come on my GV70. They diagnosed problem and ordered parts and gave me a loaner vehicle. Stan Burgess and Joe Williams handled this issue and made sure it got fixed. Great customer service by these individuals. More

Brought car in for warranty issue. Rebecca in service did an outstanding job at getting my car into service and the service guys did a great job at finding out what was wrong. Ordered Rebecca in service did an outstanding job at getting my car into service and the service guys did a great job at finding out what was wrong. Ordered part I got a loaner and car was fixed in a timely manner. Way to go Rebecca and the service dept. Keep up the great work! More

What can I say! This is my 2nd GV80 3.5 T Prestige model. Chris Clark and Chad Fickert their professionalism and knowledge of the GV80 convinced me to switch from This is my 2nd GV80 3.5 T Prestige model. Chris Clark and Chad Fickert their professionalism and knowledge of the GV80 convinced me to switch from a loyal Mercedes Benz customer of 47 years to GENESIS. Absolutely was the best move for me.!Technology, price value comparison: no contest! GENESIS won hands down.!After market options I wanted went off as well as I could have expected. They beat expectations across the board every time. More

The entire process was smooth and Peter made it a seamless experience. We quickly selected the model, financing went fast and the car arrived one week before the expected date. seamless experience. We quickly selected the model, financing went fast and the car arrived one week before the expected date. More

Drove from Virginia to pick up my g v 70 20 23. Dealership had paperwork ready for signature. Talking about no wasted time, this is your dealership. Oh, by the way, James is the man. Dealership had paperwork ready for signature. Talking about no wasted time, this is your dealership. Oh, by the way, James is the man. Don't believe me, try him, you will not be disappointed More

Genesis of Charlotte has been outstanding! Marcio (sales), Alex (finance) and Rachel ( customer service) have gone above and beyond. Follow through on everything from locating the vehicle, Marcio (sales), Alex (finance) and Rachel ( customer service) have gone above and beyond. Follow through on everything from locating the vehicle, to a very smooth experience picking up the car at the dealership and post sale contact and service has been excellent. Product knowledge was top notch and everyone was very professional. I look forward to buying my next vehicle from Genesis of Charlotte! More

The A-Team at Keffer Hyundai & Genesis of Charlotte assisted in my recent purchase of a new 2023 Genesis GV70 AWD 2.5T Sport Prestige. From the initial visit (7/27), I met with Genesis sales specialist assisted in my recent purchase of a new 2023 Genesis GV70 AWD 2.5T Sport Prestige. From the initial visit (7/27), I met with Genesis sales specialist John “Coach” Pratt at the store and he presented a car on-site for comparison. After the review, he located a vehicle that was in transit with the exact specification that I was in search of for my next car. However the vehicle wasn’t going to arrive until 8/8. With the direction of Coach, the next morning (7/28) I placed a deposit with the internet manager, DeMara “Dee” Baker, to reserve the vehicle and that afternoon Dee confirmed the vehicle had arrived. This totally made my day because I sold my 2015 Porsche Cayenne Turbo the day before and was without a car. Coach and Dee worked together to ensure that my new car was ready for pickup on Friday (7/29) afternoon; absolute miracle workers During closing, the finance manager, Derwin Pogue, provided clear instruction and made the process effortless. This is the first new car that I have purchased in 15 years, typically purchase used vehicles, and I could not be happier with this Keffer A-Team. Of all of the dealerships that I worked work with over the last 25 years (nearly 20 vehicle purchase), Coach, Dee and Derwin provided the best service. There hasn’t been a team that is even close to how they made me feel with this purchase. Keffer is the absolute best dealer, with no peers, and we absolutely love our new Genesis GV70 AWD 2.5T Sport Prestige. Thank you. More

I found them very professional and knowledgeable about the Genesis. Christopher researched to find the car I wanted in the color combination. Would recommend them to relatives and friends to go there to the Genesis. Christopher researched to find the car I wanted in the color combination. Would recommend them to relatives and friends to go there to find their car. More