Genesis of Charlotte

Great job with my concierge service! Chester was early and let me know and I had my vehicle serviced and brought back in only a couple of ours. Well done. Chester was early and let me know and I had my vehicle serviced and brought back in only a couple of ours. Well done. More

Asia and Melanie are just incredible from my 1st call till i picked up my G 90.. i wish i had employees like those two. till i picked up my G 90.. i wish i had employees like those two. More

Smooth, easy experience. Gloria was professional and addressed all of our questions about the GV70. Gloria was professional and addressed all of our questions about the GV70. More

This review is for the Service Department- used the concierge service, was a bit of wait to get appointment but Asia was amazing as well as Angelo who picked up my vehicle! concierge service, was a bit of wait to get appointment but Asia was amazing as well as Angelo who picked up my vehicle! More

I bought my first 2023 genesis gv70, George Athens was my salesman and he did an awesome job! Not only did he make the process smooth, he drove the vehicle to my house when I had no one to drive it back home salesman and he did an awesome job! Not only did he make the process smooth, he drove the vehicle to my house when I had no one to drive it back home and he answered any question I had about my new vehicle no matter what time it was!!! He was answering questions really really late at night with no hesitation. Thank you George!! More

My first service visit went so much better than expected. I was able to utilize Service Valet. I was kept abreast of the status and was treated kindly and with respect by all. My car was kept overnight which I was able to utilize Service Valet. I was kept abreast of the status and was treated kindly and with respect by all. My car was kept overnight which was fine, having a loaner already. It was returned promptly the next day. All services were performed including opening a warranty claim. I’ll gladly work with those I have had contact with, they were terrific. The car was returned all washed, vacuumed with an air freshener, windows were very nicely cleaned! More

Excellent service . Had AWD lite come on my GV70. They diagnosed problem and ordered parts and gave me a loaner vehicle. Stan Burgess and Joe Williams handled this issue Had AWD lite come on my GV70. They diagnosed problem and ordered parts and gave me a loaner vehicle. Stan Burgess and Joe Williams handled this issue and made sure it got fixed. Great customer service by these individuals. More

Brought car in for warranty issue. Rebecca in service did an outstanding job at getting my car into service and the service guys did a great job at finding out what was wrong. Ordered Rebecca in service did an outstanding job at getting my car into service and the service guys did a great job at finding out what was wrong. Ordered part I got a loaner and car was fixed in a timely manner. Way to go Rebecca and the service dept. Keep up the great work! More

What can I say! This is my 2nd GV80 3.5 T Prestige model. Chris Clark and Chad Fickert their professionalism and knowledge of the GV80 convinced me to switch from This is my 2nd GV80 3.5 T Prestige model. Chris Clark and Chad Fickert their professionalism and knowledge of the GV80 convinced me to switch from a loyal Mercedes Benz customer of 47 years to GENESIS. Absolutely was the best move for me.!Technology, price value comparison: no contest! GENESIS won hands down.!After market options I wanted went off as well as I could have expected. They beat expectations across the board every time. More

The entire process was smooth and Peter made it a seamless experience. We quickly selected the model, financing went fast and the car arrived one week before the expected date. seamless experience. We quickly selected the model, financing went fast and the car arrived one week before the expected date. More