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Genesis of Charlotte
Matthews, NC
215 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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215 Reviews of Genesis of Charlotte
February 11, 2023
Every time I try to use this dealership they try to overcharge me. The last time was for a reversible carpet pad for the back of my GV70. They were charging $45.00 over MSRP. I called Concord Genesis a overcharge me. The last time was for a reversible carpet pad for the back of my GV70. They were charging $45.00 over MSRP. I called Concord Genesis and they sold it to me for MSRP. Too bad they have a monopoly on Charlotte More
by Customer
Employees Worked With
Parts
January 27, 2023
Called to service my G90 and Asia and her team were awesome. Used valet and everything went as planned. Car came back looking like new also. Pleasure to deal with. Now I’m getting the GV80 maintena awesome. Used valet and everything went as planned. Car came back looking like new also. Pleasure to deal with. Now I’m getting the GV80 maintenance performed. As I had the screen replaced with a new one that had some updated features, Rachel, the Genesis Genius, guided me through the changes. Highly recommend this dealership! More
by gcattel
Employees Worked With
Asia, Rachel, George
January 13, 2023
Asia Smith at service is Flawless! From the time of drop off to pickup, very thorough in the communication every step of the way! Love her!!!!! From the time of drop off to pickup, very thorough in the communication every step of the way! Love her!!!!! More
by Davekjlee
Employees Worked With
Asia Smith
January 05, 2023
Our experance with Keffer dealership was excellent Brianna Smith, Rachel Cheesman and Shelene ALl Brahim were fantastic they are a asset to your company. Everyone was great to work with and I would hi Brianna Smith, Rachel Cheesman and Shelene ALl Brahim were fantastic they are a asset to your company. Everyone was great to work with and I would highly recommend you to everyone More
by Poppie
Employees Worked With
Brianna Smith, Rachel Cheesman, Shelene Al Brahim
January 02, 2023
Joe in Service met me at 5:30 pm on the Friday before Christmas and arranged for me to have a last minute loaner for the holiday! Thanks Joe, your efforts were very appreciated. Christmas and arranged for me to have a last minute loaner for the holiday! Thanks Joe, your efforts were very appreciated. More
by Genesis!
Employees Worked With
Joe
December 28, 2022
This is the third vehicle I have purchased from a Keffer dealership. Marcio was great to work with- very thorough on the hunt for the right vehicle and thorough at purchase. He knew the features of the car dealership. Marcio was great to work with- very thorough on the hunt for the right vehicle and thorough at purchase. He knew the features of the car very well. More
by Rbriddle415
Employees Worked With
Marcio Almeida
December 27, 2022
Many dealers to choose from and this was the second vehicle purchased this year from Genesis of Charlotte. Why here? Great follow through in sourcing the specific vehicles. Shelene and DeMara were dedi vehicle purchased this year from Genesis of Charlotte. Why here? Great follow through in sourcing the specific vehicles. Shelene and DeMara were dedicated to finding the vehicles as spec’d. Traded a car on each occasion and was dealt with fairly and straight forwardly. No games. Working with Shelene in new car sales has been a delight. She knows what she is doing and is on top of her game. More
by James S
Employees Worked With
Shelene and DeMara in sales.
