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Genesis of Charlotte
Matthews, NC
204 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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204 Reviews of Genesis of Charlotte
December 22, 2022
Always outstanding service! !! I am always greeted with a smile. Stan Burgess is who I always deal with because I know he will take care of me. !! I am always greeted with a smile. Stan Burgess is who I always deal with because I know he will take care of me. More
by jennhill69
Employees Worked With
Stan Burgess
December 22, 2022
While no one wants anything to go wrong with their car, Genesis of Charlotte at least made the experience as pleasant as possible. Asia from the service center ensured we had great wheels while ours got th Genesis of Charlotte at least made the experience as pleasant as possible. Asia from the service center ensured we had great wheels while ours got the TLC needed and kept us updated throughout. She made the process smooth and would recommend Genesis of Charlotte. More
by jasonmcnutt
Employees Worked With
Asia Smith
December 07, 2022
Salesman (Christian) was professional, competent, and attentive. Knowledge about the GV-70 was spot on. Management and Finance (Derwin) were excellent and fair. Never enjoy buying a new vehicle but ev attentive. Knowledge about the GV-70 was spot on. Management and Finance (Derwin) were excellent and fair. Never enjoy buying a new vehicle but everyone made the experience manageable. Hope the service department will live up to this high standard. More
by Bob
Employees Worked With
Matt, Christian, Derwin, and Chad
December 05, 2022
Service at Genesis of Charlotte eas simply outstanding. Peter was very knowledgeable about the suv that I purchased.He was very attentive to all of our needs.We were supposed to see George but he was busy Peter was very knowledgeable about the suv that I purchased.He was very attentive to all of our needs.We were supposed to see George but he was busy so Peter stepped right in.So glad he did...Andrew was the nicest and knowledgeable finance manager I think I have ever dealt with. Keep up the awesome work guys... More
by Nenna Rhyne
Employees Worked With
Peter Newsome and Andrew
December 03, 2022
made a scheduled visit for service on GV70. Got there a little early and they took the vehicle and I was out of there in less than an hour. Great job by everyone. Got there a little early and they took the vehicle and I was out of there in less than an hour. Great job by everyone. More
by Dehartzell
Employees Worked With
Stan Burgess and Dezerai Hartis
November 20, 2022
Keffer Hyundai review: Michael Bradley - 2018 Genesis G80 - 11/28/22 I would like to start by saying that I picked this dealership because of a pleasant experience from a prior visit. There is actually a - 11/28/22 I would like to start by saying that I picked this dealership because of a pleasant experience from a prior visit. There is actually a Genesis dealership less than 5 miles from my home. This one I chose is 30 min away. Customer Service \ Service advisor was excellent. Took my concerns down exactly as stated. Viewed the pictures I had for better understanding of my problems. She asked questions for clarification. Provided me with timelines with waiting on car or if I left it. Excellence Where I do have a problem is in the actual work that was performed. I had an alignment, oil change & inspection. On the alignment my vehicle now pulls severely to the left. It was not behaving this way when I brought it in. Even with the alignment being needed. Also the steering wheel is not centered with the wheels. By this I mean that, when going straight the steering wheel has to be turned about 15° to the right. I am returning the vehicle for corrections Monday 11/21/22. Sincerely Michael Bradley More
by MJ
Employees Worked With
Dezerai
November 13, 2022
Genesis caught me by surprise! I wasn’t expecting to find everything I was looking for in a compact luxury SUV, until I did. George Athens, Sales Consultant, was great from beginni I wasn’t expecting to find everything I was looking for in a compact luxury SUV, until I did. George Athens, Sales Consultant, was great from beginning to end. He streamlined the car buying process and made it simple and enjoyable. Rachel, the Genesis Concierge, has also been a delight; helping me to set up my car and walk me through the ALL of the features. So far, so good! More
by kars21
Employees Worked With
George Athens, Rachel Cheeseman
November 11, 2022
Our experience was pleasant, George is an amazing salesmen and all went flawless! Their inventory is impressive so we ended up finding and buying the 2 vehicles we wanted. From sales to finance and salesmen and all went flawless! Their inventory is impressive so we ended up finding and buying the 2 vehicles we wanted. From sales to finance and even our interaction with the owner, we knew we were in good hands. The facility is welcoming and everyone that we had contact with was upbeat, knowledgeable and friendly. My family and I will be repeat customers. More
by Elliana46!
Employees Worked With
George
