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Genesis of Charlotte
Matthews, NC
206 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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206 Reviews of Genesis of Charlotte
December 27, 2022
Many dealers to choose from and this was the second vehicle purchased this year from Genesis of Charlotte. Why here? Great follow through in sourcing the specific vehicles. Shelene and DeMara were dedi vehicle purchased this year from Genesis of Charlotte. Why here? Great follow through in sourcing the specific vehicles. Shelene and DeMara were dedicated to finding the vehicles as spec’d. Traded a car on each occasion and was dealt with fairly and straight forwardly. No games. Working with Shelene in new car sales has been a delight. She knows what she is doing and is on top of her game. More
by James S
Employees Worked With
Shelene and DeMara in sales.
December 23, 2022
Salesperson Mario Almedia has been very patient with me. I have been car shopping with this dealership for over 8 months. I was never pressured in any occasions. I recently returned back to Marcio becaus I have been car shopping with this dealership for over 8 months. I was never pressured in any occasions. I recently returned back to Marcio because of his pleasant personality, knowledge of the genesis vehicles and overall excellent customer service. He has allowed me to test drive multiple vehicles from my home and even delivered my vehicle to my doorstep after purchase. Furthermore, he carefully explained all of the features that my vehicle had to offer. Marcio is truly a value to this dealership and to customers like me. I recommend promoting this valuable employee © When visiting this dealership, ask for Marcio! You will not be disappointed = Now we have a nice vehicle for my wife to drive while taking me to my doctors appointments lol.. B. Howard DAV USAF Genesis of Charlotte Thank you so much for this wonderful More
by pheroneus
Employees Worked With
Marcio Almeida
December 22, 2022
While no one wants anything to go wrong with their car, Genesis of Charlotte at least made the experience as pleasant as possible. Asia from the service center ensured we had great wheels while ours got th Genesis of Charlotte at least made the experience as pleasant as possible. Asia from the service center ensured we had great wheels while ours got the TLC needed and kept us updated throughout. She made the process smooth and would recommend Genesis of Charlotte. More
by jasonmcnutt
Employees Worked With
Asia Smith
December 22, 2022
Always outstanding service! !! I am always greeted with a smile. Stan Burgess is who I always deal with because I know he will take care of me. !! I am always greeted with a smile. Stan Burgess is who I always deal with because I know he will take care of me. More
by jennhill69
Employees Worked With
Stan Burgess
December 07, 2022
Salesman (Christian) was professional, competent, and attentive. Knowledge about the GV-70 was spot on. Management and Finance (Derwin) were excellent and fair. Never enjoy buying a new vehicle but ev attentive. Knowledge about the GV-70 was spot on. Management and Finance (Derwin) were excellent and fair. Never enjoy buying a new vehicle but everyone made the experience manageable. Hope the service department will live up to this high standard. More
by Bob
Employees Worked With
Matt, Christian, Derwin, and Chad
December 05, 2022
Service at Genesis of Charlotte eas simply outstanding. Peter was very knowledgeable about the suv that I purchased.He was very attentive to all of our needs.We were supposed to see George but he was busy Peter was very knowledgeable about the suv that I purchased.He was very attentive to all of our needs.We were supposed to see George but he was busy so Peter stepped right in.So glad he did...Andrew was the nicest and knowledgeable finance manager I think I have ever dealt with. Keep up the awesome work guys... More
by Nenna Rhyne
Employees Worked With
Peter Newsome and Andrew
December 03, 2022
made a scheduled visit for service on GV70. Got there a little early and they took the vehicle and I was out of there in less than an hour. Great job by everyone. Got there a little early and they took the vehicle and I was out of there in less than an hour. Great job by everyone. More
by Dehartzell
Employees Worked With
Stan Burgess and Dezerai Hartis
November 20, 2022
Keffer Hyundai review: Michael Bradley - 2018 Genesis G80 - 11/28/22 I would like to start by saying that I picked this dealership because of a pleasant experience from a prior visit. There is actually a - 11/28/22 I would like to start by saying that I picked this dealership because of a pleasant experience from a prior visit. There is actually a Genesis dealership less than 5 miles from my home. This one I chose is 30 min away. Customer Service \ Service advisor was excellent. Took my concerns down exactly as stated. Viewed the pictures I had for better understanding of my problems. She asked questions for clarification. Provided me with timelines with waiting on car or if I left it. Excellence Where I do have a problem is in the actual work that was performed. I had an alignment, oil change & inspection. On the alignment my vehicle now pulls severely to the left. It was not behaving this way when I brought it in. Even with the alignment being needed. Also the steering wheel is not centered with the wheels. By this I mean that, when going straight the steering wheel has to be turned about 15° to the right. I am returning the vehicle for corrections Monday 11/21/22. Sincerely Michael Bradley More
by MJ
Employees Worked With
Dezerai
