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Genesis of Charlotte
Matthews, NC
206 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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206 Reviews of Genesis of Charlotte
March 02, 2023
Asia Smith is what made this visit for me the best experience I have ever had at a car dealership. Customer service is what sales in this market today and you guys are very lucky to have her…… she’s k experience I have ever had at a car dealership. Customer service is what sales in this market today and you guys are very lucky to have her…… she’s knowledgeable, smart, and very caring all the traits you want from an employee. That reason along is enough for me to always want to come back and spend my money with you guys. More
by DurrellE
Employees Worked With
Asia Smith
February 11, 2023
Every time I try to use this dealership they try to overcharge me. The last time was for a reversible carpet pad for the back of my GV70. They were charging $45.00 over MSRP. I called Concord Genesis a overcharge me. The last time was for a reversible carpet pad for the back of my GV70. They were charging $45.00 over MSRP. I called Concord Genesis and they sold it to me for MSRP. Too bad they have a monopoly on Charlotte More
by Customer
Employees Worked With
Parts
January 27, 2023
Called to service my G90 and Asia and her team were awesome. Used valet and everything went as planned. Car came back looking like new also. Pleasure to deal with. Now I’m getting the GV80 maintena awesome. Used valet and everything went as planned. Car came back looking like new also. Pleasure to deal with. Now I’m getting the GV80 maintenance performed. As I had the screen replaced with a new one that had some updated features, Rachel, the Genesis Genius, guided me through the changes. Highly recommend this dealership! More
by gcattel
Employees Worked With
Asia, Rachel, George
January 13, 2023
Asia Smith at service is Flawless! From the time of drop off to pickup, very thorough in the communication every step of the way! Love her!!!!! From the time of drop off to pickup, very thorough in the communication every step of the way! Love her!!!!! More
by Davekjlee
Employees Worked With
Asia Smith
January 05, 2023
Our experance with Keffer dealership was excellent Brianna Smith, Rachel Cheesman and Shelene ALl Brahim were fantastic they are a asset to your company. Everyone was great to work with and I would hi Brianna Smith, Rachel Cheesman and Shelene ALl Brahim were fantastic they are a asset to your company. Everyone was great to work with and I would highly recommend you to everyone More
by Poppie
Employees Worked With
Brianna Smith, Rachel Cheesman, Shelene Al Brahim
January 02, 2023
Joe in Service met me at 5:30 pm on the Friday before Christmas and arranged for me to have a last minute loaner for the holiday! Thanks Joe, your efforts were very appreciated. Christmas and arranged for me to have a last minute loaner for the holiday! Thanks Joe, your efforts were very appreciated. More
by Genesis!
Employees Worked With
Joe
December 28, 2022
This is the third vehicle I have purchased from a Keffer dealership. Marcio was great to work with- very thorough on the hunt for the right vehicle and thorough at purchase. He knew the features of the car dealership. Marcio was great to work with- very thorough on the hunt for the right vehicle and thorough at purchase. He knew the features of the car very well. More
by Rbriddle415
Employees Worked With
Marcio Almeida
