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Genesis of Charlotte
Matthews, NC
200 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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200 Reviews of Genesis of Charlotte
March 28, 2023
My car buying process was a breeze! I spoke to George on Friday and we got things rolling. I came in Saturday for about 1hr tops and I left off the lot with my car! Customer service was I spoke to George on Friday and we got things rolling. I came in Saturday for about 1hr tops and I left off the lot with my car! Customer service was great & I love my car! More
by Shauna
Employees Worked With
George
March 24, 2023
I had a rodent eat up things in my engine. My service provider Desirez was helpful and helped to keep me calm. I’m still dealing with insurance, but she is still helping me. My service provider Desirez was helpful and helped to keep me calm. I’m still dealing with insurance, but she is still helping me. More
by Jmc
Employees Worked With
Desirez
March 16, 2023
Asia and Angelo in the service department were both amazing to work with. There was some slight confusion with my valet request and Asia took care of it without any hesitation. Angelo met me on time to amazing to work with. There was some slight confusion with my valet request and Asia took care of it without any hesitation. Angelo met me on time to pick up my Genesis and got it back before lunch! Amazing service from both! Highly recommend. Thank you! More
by Jhspaller
Employees Worked With
Asia, Angelo
March 15, 2023
Our visit was absolutely wonderful. The staff Chuck, Asia, and Stan were very helpful and attentive to our needs. Highly recommend The staff Chuck, Asia, and Stan were very helpful and attentive to our needs. Highly recommend More
by jbfuller1967
Employees Worked With
Chuck Richmond Salesman , Asia and Stan in service
March 02, 2023
Asia Smith is what made this visit for me the best experience I have ever had at a car dealership. Customer service is what sales in this market today and you guys are very lucky to have her…… she’s k experience I have ever had at a car dealership. Customer service is what sales in this market today and you guys are very lucky to have her…… she’s knowledgeable, smart, and very caring all the traits you want from an employee. That reason along is enough for me to always want to come back and spend my money with you guys. More
by DurrellE
Employees Worked With
Asia Smith
February 11, 2023
Every time I try to use this dealership they try to overcharge me. The last time was for a reversible carpet pad for the back of my GV70. They were charging $45.00 over MSRP. I called Concord Genesis a overcharge me. The last time was for a reversible carpet pad for the back of my GV70. They were charging $45.00 over MSRP. I called Concord Genesis and they sold it to me for MSRP. Too bad they have a monopoly on Charlotte More
by Customer
Employees Worked With
Parts
January 27, 2023
Called to service my G90 and Asia and her team were awesome. Used valet and everything went as planned. Car came back looking like new also. Pleasure to deal with. Now I’m getting the GV80 maintena awesome. Used valet and everything went as planned. Car came back looking like new also. Pleasure to deal with. Now I’m getting the GV80 maintenance performed. As I had the screen replaced with a new one that had some updated features, Rachel, the Genesis Genius, guided me through the changes. Highly recommend this dealership! More
by gcattel
Employees Worked With
Asia, Rachel, George
January 13, 2023
Asia Smith at service is Flawless! From the time of drop off to pickup, very thorough in the communication every step of the way! Love her!!!!! From the time of drop off to pickup, very thorough in the communication every step of the way! Love her!!!!! More
by Davekjlee
Employees Worked With
Asia Smith
