Genesis of Charlotte

I had to take my car in for a check engine light. The service department was able to diagnose it right away and order the parts. The parts was on backorder and took a while to arrive. However my serv The service department was able to diagnose it right away and order the parts. The parts was on backorder and took a while to arrive. However my service representative Asia was amazing and kept me updated on the repairs. I would recommend Genesis of Charlotte to anyone that need their vehicle serviced. More

Took vehicle in for standard service and was thoroughly impressed with the service team. ASIA was my advisor and always in communication with progress and updates. What a great communicator. impressed with the service team. ASIA was my advisor and always in communication with progress and updates. What a great communicator. More

I was in the dealership on June 9th for my complimentary service as well as a recall. To say that the dealership was busy would be an understatement and I was told that they were out of the parts for the service as well as a recall. To say that the dealership was busy would be an understatement and I was told that they were out of the parts for the recall. My service representative, Latashcha Lacey, found the part for me and held it so that I wouldn't have to come back to the dealership, 40 min ride one way. She was also very attentive and was upfront about how behind the service department was and how long I should expect to wait. She then provided information on the complimentary Valet service that I could utilize to keep me from having to drive that distance and wait for service, I did not know this was available to me. Latashcha's conversation was pleasant and made the time go by fast. Thank you Latashcha for your excellent customer service. More

Visited on 6/2/23 to address a recall. Great visit from the ease of booking an appointment all the way through. Arrived and was greeted well. Offered comfort food and beverage during my 2 Great visit from the ease of booking an appointment all the way through. Arrived and was greeted well. Offered comfort food and beverage during my 2 hour expected wait. Very timely service visit and was updated on the progress. They completed the work and more on time and returned my GV70 clean and fresh! My advisor, Asia Smith is so pleasant to deal with and it made for a stress free appointment. Good job all the way around! More

We had a great experience with the Genesis of Charlotte dealership! They were very friendly, knowledgeable and helpful. I would highly recommend them. dealership! They were very friendly, knowledgeable and helpful. I would highly recommend them. More

Very first service visit as a new Genesis owner and I am very impressed. Overall I expereinced a friendly, knowledgeable, and informative advisors. Top notch staff and great service!! very impressed. Overall I expereinced a friendly, knowledgeable, and informative advisors. Top notch staff and great service!! More

I thought everybody at the dealership was extremely helpful, I arrived just ahead of my scheduled time period and everybody was ready to greet me and see to my vehicle being serviced helpful, I arrived just ahead of my scheduled time period and everybody was ready to greet me and see to my vehicle being serviced More

Good service. Good service. Good service. Friendly service. Friendly service. Good friendly service.Good service Good service. Good service. Friendly service. Friendly service. Good friendly service.Good service More

Arrived to warm welcome young lady ask and took good care my needs, very professional my needs, very professional More

Charles Mensah and the finance department was absolutely amazing, they found my dream car and they made it happen. amazing, they found my dream car and they made it happen. More