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Genesis of Charlotte

Matthews, NC

4.8
207 Reviews
Call Dealership (704) 714-4700
View Awards

9010 E. Independence Blvd

Matthews, NC

28105

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207 Reviews of Genesis of Charlotte

June 04, 2023

Visited on 6/2/23 to address a recall. Great visit from the ease of booking an appointment all the way through. Arrived and was greeted well. Offered comfort food and beverage during my 2 More

by Roger Case
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Asia Smith
Report | Print
Jun 05, 2023 -

Genesis of Charlotte responded

Hello Roger, we're happy you found our Service Department to be so supportive during your visit here at Genesis of Charlotte. Our Service Team strives to deliver an excellent experience, and we're glad you found this to be the case during your visit. If you have further automotive needs or questions, please reach out.

June 04, 2023

We had a great experience with the Genesis of Charlotte dealership! They were very friendly, knowledgeable and helpful. I would highly recommend them. More

by Amy Elaasar
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
George Athens and Peter Newton
Report | Print
Jun 05, 2023 -

Genesis of Charlotte responded

Hi Amy, we cannot thank you enough for your kind review and recommendation. It is an honor to be your choice and we are so glad that you had a great experience. We welcome you back to Genesis of Charlotte anytime.

May 31, 2023

I thought everybody at the dealership was extremely helpful, I arrived just ahead of my scheduled time period and everybody was ready to greet me and see to my vehicle being serviced More

by dukepatrick1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rebecca Knupfer
Report | Print
Jun 01, 2023 -

Genesis of Charlotte responded

Hello, thanks for sharing this five-star review with us. It makes us proud to learn that our Service Team was extremely helpful and eager to help you with your vehicle's needs. We hope you continue to choose Genesis of Charlotte for your automotive needs. Take care.

May 31, 2023

Very first service visit as a new Genesis owner and I am very impressed. Overall I expereinced a friendly, knowledgeable, and informative advisors. Top notch staff and great service!! More

by Elecia.turner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rebecca
Report | Print
Jun 01, 2023 -

Genesis of Charlotte responded

Welcome to being a new Genesis owner! We were so pleased to read your wonderful feedback regarding your visit with our friendly and knowledgeable Service Team here at Genesis of Charlotte. Please come see us again for another 5-star experience.

May 29, 2023

Arrived to warm welcome young lady ask and took good care my needs, very professional More

by thomasshirley215
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rebecca knupfer
Report | Print
May 30, 2023 -

Genesis of Charlotte responded

Hello, it is our pleasure to provide a welcoming and professional experience for you here at Genesis of Charlotte. Thank you for your uplifting review, and we welcome you back anytime.

May 29, 2023

Good service. Good service. Good service. Friendly service. Friendly service. Good friendly service.Good service More

by rgeiser353
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Latascha Lacey
Report | Print
May 30, 2023 -

Genesis of Charlotte responded

We know the importance of having a great experience when servicing your vehicle, thanks for choosing Genesis of Charlotte to help. Your positive review is greatly appreciated.

May 27, 2023

Charles Mensah and the finance department was absolutely amazing, they found my dream car and they made it happen. More

by rashika_skeen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Mensah
Report | Print
May 28, 2023 -

Genesis of Charlotte responded

Congratulations on your new car! We are thrilled to see that our Sales Team provided you with an amazing experience and helped you get your dream car. If you ever need help with your car in the future, please be sure to let us know at Genesis of Charlotte. We are always happy to help.

May 26, 2023

The best service. I love their work. Violet Rosca is the best customer service, kind person and professional worker. More

by MARIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Violet Rosca
Report | Print
May 27, 2023 -

Genesis of Charlotte responded

Thank you for the excellent rating and review, Maria. We are happy to see our Service Team at Genesis of Charlotte was very professional and provided great customer service. We thank you for your business.

May 26, 2023

They were helpful and easy to work with. Once my car was shipped, it arrived the very next day. More

by Cha
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Wesly Parran.
Report | Print
May 28, 2023 -

Genesis of Charlotte responded

Thanks for the five-star review, Cha. We are happy to learn our Team was very helpful and easy to work with. If you have any further automotive needs please stop by Genesis of Charlotte. Take care!

May 16, 2023

Staff always professional. Mrs Asia Smith took very great care of me and my husband More

by Bobbiefayenorman711
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Asia Smith
Report | Print
May 17, 2023 -

Genesis of Charlotte responded

Hello, and thank you for your great review and 5-star rating. It is a pleasure to read that our team here at Genesis of Charlotte is always professional. We are always happy to help out.

May 17, 2023 -

Bobbiefayenorman711 responded

Good job Ms Asia Smith

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