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Gene Messer Volkswagen

Lubbock, TX

4.7
191 Reviews
Call Dealership (806) 793-8844
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7007 University Ave

Lubbock, TX

79143

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191 Reviews of Gene Messer Volkswagen

October 03, 2024

Purchase of our VW Tiguan was smooth and easy. Taking advantage of our free inspection and oil change services. Service scheduling works great. We are out of town, schedule, drive in and after a s More

by Rcturner2021
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Very helpful
Report | Print
Dec 13, 2024 -

Gene Messer Volkswagen responded

We appreciate your 5-star review!

October 02, 2024

Best dealership in town! With the best service advisors in the world! Thank you for all the hard work everyone at Volkswagen puts in everyday! More

by Vallance.dillon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Beckham
Report | Print
Oct 06, 2024 -

Gene Messer Volkswagen responded

Hi, thank you for taking the time to leave a review for us at Gene Messer Volkswagen. We're happy we could meet your expectations! Until the next time we meet, take care!

September 27, 2024

Friendly and courteous . Very helpful ready to assist us.. all cars were nice and clean More

by Idavalen73
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle Hind
Report | Print
Sep 30, 2024 -

Gene Messer Volkswagen responded

Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

September 26, 2024

The service was fast and efficient, and the staff was very friendly and helpful during my visit. More

by Mcfadden449
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Jackson
Report | Print
Sep 29, 2024 -

Gene Messer Volkswagen responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 24, 2024

Andrew Martinez has truly helped me so much when I was in a bind from a different dealership, I am truly so thankful and so grateful!! More

by Kulbrich8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Martinez
Report | Print
Sep 28, 2024 -

Gene Messer Volkswagen responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

September 19, 2024

Amanda was great! She provides a very good customer service and makes sure My car is under their great care. More

by Ivan Martinez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Beckham
Report | Print
Sep 21, 2024 -

Gene Messer Volkswagen responded

Hello Ivan, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

September 15, 2024

The dealership is outstanding. I buy all my cars at Gene Messer VW because both the service and sales departments are great. They really go out if their way to please and take car More

by Road warrior
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda in service helped me today and within minutes, I was on my way again.
Report | Print
Sep 16, 2024 -

Gene Messer Volkswagen responded

Hi, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!

September 14, 2024

Amanda was very helpful And courteous. The Uber was very prompt. Amanda explained the work that was to be done. More

by jerriphillips2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda
Report | Print
Sep 16, 2024 -

Gene Messer Volkswagen responded

Hi, we're happy you found our staff to be so supportive during your experience here at Gene Messer Volkswagen. Please let us know if there is anything else we can do for you; we are more than happy to help!

September 12, 2024

Good place to get repairs done. Had my VW bug worked on today. Staff very helpful and friendly More

by Tommye44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew
Report | Print
Sep 14, 2024 -

Gene Messer Volkswagen responded

Hello, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

September 11, 2024

Good Service. They have not disappointed me yet. I take both of my vehicles there to get service whenever they break down or need general maintenance. Good people. More

by Buffaloes83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Martinez, Sergio ?
Report | Print
Sep 14, 2024 -

Gene Messer Volkswagen responded

Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!

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