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Gene Messer Volkswagen

Lubbock, TX

4.8
145 Reviews
Call Dealership (806) 793-8844

7007 University Ave

Lubbock, TX

79143

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145 Reviews of Gene Messer Volkswagen

February 25, 2024

Great service! Explained the repairs needed w/ a quote & not pressured to get it done that day .I will definitely be back! More

by Mountzangela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda, Hope,Jonathan
Report | Print
Feb 27, 2024 -

Gene Messer Volkswagen responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

February 09, 2024

I've used this dealership for all my car work since buying it new. They are fast, kind, and willing to help. Their work is always great and they have great specials for work you may need done. More

by bf03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Martinez, Tyler Mitchell
Report | Print
Feb 13, 2024 -

Gene Messer Volkswagen responded

We're pleased to hear that you've chosen our dealership for all your car work and that you've had positive experiences with our team. It's great to know that we've been able to provide fast, kind, and helpful service with excellent work. We appreciate your loyalty and look forward to serving you again in the future!

February 02, 2024

The service agent was a pleasant suprise to me. Very attentive to the problems with my car and a great communicator when discussing the charges for parts n service involved More

by James
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Amanda
Report | Print
Feb 08, 2024 -

Gene Messer Volkswagen responded

We're pleased to hear that our service agent provided you with a pleasant surprise by being attentive to the problems with your car and effectively communicating the charges for parts and service. Thank you for choosing our service, and we appreciate your positive review!

January 31, 2024

Mark and his advisors were very helpful! They got everything done quickly and communicative! I liked the pricing and will be bringing my VW back here. More

by JRinLbK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Jimenez
Report | Print
Feb 02, 2024 -

Gene Messer Volkswagen responded

We're glad to hear that Mark and his advisors were very helpful, got everything done quickly, and provided clear communication. We appreciate your business and look forward to serving you again!

January 28, 2024

I bought my Volkswagen about 2 years ago and when it was time for my mom to buy hers I knew where I would take her! Elijah was incredible and took the time to explain everything thoroughly to us. More

by Estefania Saldana
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Elijah Farley, Tyler Mitchell
Report | Print
Jan 30, 2024 -

Gene Messer Volkswagen responded

Thank you Estefania for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!

January 21, 2024

Very grateful for the honest service received. Was very prompt with courteous communication and excellent response. Thank you More

by claudbeal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark and Amanda, Tyler Mitchell
Report | Print
Jan 25, 2024 -

Gene Messer Volkswagen responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

January 09, 2024

Service department was great. Car was ready on time and no surprises on the cost. More

by scarver83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew
Report | Print
Jan 11, 2024 -

Gene Messer Volkswagen responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

January 07, 2024

I took my Atlas in for the annual service and oil change. Andrew provided an excellent experience and I am always so pleased with the service I receive at Gene Messer VW! More

by MB96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew, Tyler Mitchell
Report | Print
Jan 10, 2024 -

Gene Messer Volkswagen responded

That's wonderful to hear about your experience with Andrew at Gene Messer Volkswagen! Consistently receiving excellent service can truly make a difference, especially when it comes to something as important as maintaining your car. We appreciate your business. We are excited to help you in the future.

January 05, 2024

The service department was horrible yesterday. I was very dissatisfied with the service I received. New management? They took longer than promised time and the car was dripping wet when they br More

by ecarrillo26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I failed to get their names., Tyler Mitchell
Report | Print
Apr 06, 2024 -

Gene Messer Volkswagen responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 09, 2024 -

Gene Messer Volkswagen responded

Thank you for bringing this to my attention. I apologize that your recent visit took longer than expected. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Tyler Mitchell Gene Messer Volkswagen tylermitchell@group1auto.com

January 02, 2024

Awesome customer Service,they get back to you ASAP and have financing options. They let you know what your vehicle needs and sends a video as well. I would recommend bringing your Volkswagen here! More

by DeeDrie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew, Tyler Mitchell
Report | Print
Jan 04, 2024 -

Gene Messer Volkswagen responded

Thank you for the kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!

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