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Gene Messer Volkswagen

Lubbock, TX

4.8
226 Reviews
Call Dealership (806) 793-8844
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7007 University Ave

Lubbock, TX

79143

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226 Reviews of Gene Messer Volkswagen

December 24, 2025

At this dealership everytime I go i get treated well. And the service is always amazing More

by angelamosley7600
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew
Report | Print
Dec 25, 2025 -

Gene Messer Volkswagen responded

Hello, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 23, 2025

Everyone there was great Melissa, Juan and the tech working on the car. I am very grateful for everyone being nice and helpful. More

by Armando.Balderas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa, Juan Sanchez
Report | Print
Dec 25, 2025 -

Gene Messer Volkswagen responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Gene Messer Volkswagen! If you have any further questions, please give us a call. We're always happy to help!

December 23, 2025

Fast service and friendly people made the experience smooth, welcoming, efficient, and genuinely enjoyable overall. More

by Les
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony
Report | Print
Dec 24, 2025 -

Gene Messer Volkswagen responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

December 22, 2025

Dealership employees, and Andrew were so very helpful, and kind! We will definitely be taking our vehicle back to be serviced! More

by eric1650
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew
Report | Print
Dec 25, 2025 -

Gene Messer Volkswagen responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here! Please don't hesitate to reach out if there's anything additional we can do for you.

December 05, 2025

Great service and products are the very best I recommend to all my friends and neighbors More

by Rubenmadrigal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Martinez
Report | Print
Dec 05, 2025 -

Gene Messer Volkswagen responded

Hello, thank you for sharing your positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

December 02, 2025

The technician- Andrew Rodriguez, took time to interact with me as my car was being checked in to be serviced. He was very professional and courteous. More

by Gidget
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Rodriguez
Report | Print
Dec 04, 2025 -

Gene Messer Volkswagen responded

Hello, we're happy to hear you had such a positive experience with Andrew! Feel free to reach out to us if you need anything. Have a wonderful day.

November 24, 2025

Amazing experience and was very, nice, helpful, and thorough. The uber option was great and the staff was so nice! More

by marcus.a.smith76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sorry I don’t remember
Report | Print
Nov 26, 2025 -

Gene Messer Volkswagen responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

November 20, 2025

Was considering additional service/tire purchase through Sunbit credit but wifi or system was down. There was no urgency to assist me further with this process More

by richrico
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't recall
Report | Print
Nov 20, 2025 -

Gene Messer Volkswagen responded

Hi there! Thank you for your feedback. We apologize for any inconvenience with our system and we would love to assist you with your service and tire purchase. Please give us another chance to help you out and we'll make sure your experience is smooth and efficient. We appreciate your consideration of Sunbit credit. Dan Deleon General Manager ddeleon@GeneMesser.com

November 17, 2025

Christina was absolutely amazing! Was very kind and worked us in later in the day! They obviously have an amazing team of people there! Multiple people stayed late to help us out! Nex More

by Sagewest51
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christina
Report | Print
Nov 19, 2025 -

Gene Messer Volkswagen responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Gene Messer Volkswagen! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 16, 2025

Over the past 25 years my family has bought and maintained 7 vehicles at Gene Messer on South University. We’ve always had excellent service from pleasant employees. More than a few times I was giv More

by scooper0218
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew
Report | Print
Nov 17, 2025 -

Gene Messer Volkswagen responded

Hi, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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