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Gene Messer Volkswagen
Lubbock, TX
138 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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138 Reviews of Gene Messer Volkswagen
November 21, 2024
I went to Volkswagen thinking I knew exactly what I wanted and ended up getting into something I didn’t know I wanted. Thank you to James and Justin over at Gene Messer Volkswagen for such an awesome b wanted and ended up getting into something I didn’t know I wanted. Thank you to James and Justin over at Gene Messer Volkswagen for such an awesome buying experience. Definitely recommend! More
by skerley3
Employees Worked With
James , Justin
November 13, 2024
Recognize me by name. The service department is always willing to accept my vehicle for service even when I do not schedule an appointment. The service department is always willing to accept my vehicle for service even when I do not schedule an appointment. More
by YOLANDA
Employees Worked With
Andrew Martinez
November 10, 2024
We had a big job to be done and we were told it would take 6 hours. We were also given a rental as we lived an hour and a half away, we showed up at 7:45 am but didn’t leave until 5:45. We were tired and take 6 hours. We were also given a rental as we lived an hour and a half away, we showed up at 7:45 am but didn’t leave until 5:45. We were tired and a bit upset we were not given updates throughout process by service dept. Went to general manager who helped and also got us service dept manager who explained to us. The service dept could’ve been a bit warmer but our usual Amanda Beckham was out sick and her presence missed. All in all, General Mgr and Service Manager helped ease our frustration. Thank you! More
by England@1972
Employees Worked With
Andrew, Melissa, Mark Jimenez and Justin
October 31, 2024
Got repairs done on a fairly minor insurance claim (no body work - no painting - just parts replacements) but from drop off (Aug 29) to repaired (Oct 26) took about two months. Nice rep. But nearly all co body work - no painting - just parts replacements) but from drop off (Aug 29) to repaired (Oct 26) took about two months. Nice rep. But nearly all communication (90%?) was because I called them, Supposedly added some parts needed at no cost after ins. claim was settled. No bonus in my book because the repair was the repair under insurance with or without the parts. But the main issue was the LONG turnaround and it was unacceptable in any situation except that I thankfully had another car to drive. Definitely going to try to get service somewhere else-anywhere else - that might be faster next time. Scared to even try to get an oil change at Messer at this point. More
by JL
Employees Worked With
Melissa
October 26, 2024
Very awesome dealership service area is always very nice. I like to work with Amanda. She’s in the service area. She is always so helpful communicative and I just love her.🤍 I like to work with Amanda. She’s in the service area. She is always so helpful communicative and I just love her.🤍 More
by Emoreno12
Employees Worked With
Amanda service area
October 20, 2024
Gene Messer rocks! Outstanding customer service and their service department is exceptional! Love my VW and will buy my next one there. Keep up the great work! Five st Outstanding customer service and their service department is exceptional! Love my VW and will buy my next one there. Keep up the great work! Five stars! More
by ssnyder
Employees Worked With
Amanda
