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Gene Messer Volkswagen

Lubbock, TX

4.8
211 Reviews

7007 University Ave

Lubbock, TX

79143

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211 Reviews of Gene Messer Volkswagen

October 11, 2025

Amanda was very with our car repairs today and appreciate her excellent customer service. Will definitely recommend dealing with Amanda. More

by leehanson1968
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda
Oct 14, 2025 -

Gene Messer Volkswagen responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Gene Messer Volkswagen! We are always more than happy to assist you if anything else comes up. Take care!

October 04, 2025

Amanda was awesome. I have found their service to be efficient and trustworthy. They communicate well during the service and will let you know what they find and give th More

by garysholm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda
Oct 04, 2025 -

garysholm responded

Thanks!

Oct 07, 2025 -

Gene Messer Volkswagen responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Gene Messer Volkswagen. Thanks again for the recommendation, and have an amazing day!

October 02, 2025

Melissa was very helpful and courteous talked to me about what was happening with vehicle asked for my number and said she would call or txt me she did when dealership had verified problem and also when car More

by gguajardo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa
Oct 04, 2025 -

Gene Messer Volkswagen responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please don't hesitate to reach out!

September 30, 2025

Amanda in the service department was so easy to work with! I called and she gave the the cost and had a loaner car ready for me to go! More

by kelleyparker01
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Amanda
Oct 04, 2025 -

Gene Messer Volkswagen responded

Hi, we're happy you found our staff to be so supportive during your experience here at Gene Messer Volkswagen. Please don't hesitate to reach out to us if there's anything more we can do!

September 28, 2025

Very knowledgeable, competent friendly, maintenance department was outstanding, The called and paid for a Uber driver to take us to the motel while we waited for them to do maintenance on the car More

by whiskey5kac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda
Oct 03, 2025 -

Gene Messer Volkswagen responded

Hello, thank you so much for the positive review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 08, 2025

Luis was amazing! We appreciate everything his did to help us out! I will be back to buy another car! More

by summermaddox
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luis
Sep 11, 2025 -

Gene Messer Volkswagen responded

Hi, thank you for your kind review; we are happy to pass along your comments to Luis here at Gene Messer Volkswagen! Please don't hesitate to reach out if there's anything additional we can do for you.

September 07, 2025

Great job by all who attended to my vehicle issue its was completed in a timely manner Thank you all More

by 02joed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
All of them
Sep 09, 2025 -

Gene Messer Volkswagen responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

September 03, 2025

Kyle Hind was a fantastic sales person. He explained the car to us as well as showing all the bells and whistles to us. He went over the car before the test drive so we knew all the buttons More

by honeygramm11
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle Hind
Sep 07, 2025 -

Gene Messer Volkswagen responded

Hi, thank you for your kind review; we are happy to pass along your comments to Kyle here at Gene Messer Volkswagen! Thank you again, and have a fantastic day!

September 03, 2025

Very professional and customer support is great. Salesmen were attentive and eager to answer any questions you might have. Kyle Kind was very knowledgeable about the vehicle we purchased which means More

by Fast Eddie
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle Kind
Sep 07, 2025 -

Gene Messer Volkswagen responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 02, 2025

They took good care of my wife Tiguan and Amanda the service manager found a discount, that help save some money. This dealership has always treated us right, thank you. More

by Ronaldcooks83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda
Sep 07, 2025 -

Gene Messer Volkswagen responded

Hello, we're happy you found our staff to be so supportive during your experience here at Gene Messer Volkswagen. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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