Gene Messer Volkswagen

My salesman Luis was very helpful in answering all my questions , he went above and beyond to assist me questions , he went above and beyond to assist me More

We had a big job to be done and we were told it would take 6 hours. We were also given a rental as we lived an hour and a half away, we showed up at 7:45 am but didn’t leave until 5:45. We were tired and take 6 hours. We were also given a rental as we lived an hour and a half away, we showed up at 7:45 am but didn’t leave until 5:45. We were tired and a bit upset we were not given updates throughout process by service dept. Went to general manager who helped and also got us service dept manager who explained to us. The service dept could’ve been a bit warmer but our usual Amanda Beckham was out sick and her presence missed. All in all, General Mgr and Service Manager helped ease our frustration. Thank you! More

Got repairs done on a fairly minor insurance claim (no body work - no painting - just parts replacements) but from drop off (Aug 29) to repaired (Oct 26) took about two months. Nice rep. But nearly all co body work - no painting - just parts replacements) but from drop off (Aug 29) to repaired (Oct 26) took about two months. Nice rep. But nearly all communication (90%?) was because I called them, Supposedly added some parts needed at no cost after ins. claim was settled. No bonus in my book because the repair was the repair under insurance with or without the parts. But the main issue was the LONG turnaround and it was unacceptable in any situation except that I thankfully had another car to drive. Definitely going to try to get service somewhere else-anywhere else - that might be faster next time. Scared to even try to get an oil change at Messer at this point. More

This was the easiest car buying experience we have ever had. There was zero pressure and Kyle was great to work with! had. There was zero pressure and Kyle was great to work with! More

Very awesome dealership service area is always very nice. I like to work with Amanda. She’s in the service area. She is always so helpful communicative and I just love her.🤍 I like to work with Amanda. She’s in the service area. She is always so helpful communicative and I just love her.🤍 More

Always a great dealership! I love Gene Messer Volkswagen staff. Very professional staff from sales to finance to service! I love Gene Messer Volkswagen staff. Very professional staff from sales to finance to service! More

Gene Messer rocks! Outstanding customer service and their service department is exceptional! Love my VW and will buy my next one there. Keep up the great work! Five st Outstanding customer service and their service department is exceptional! Love my VW and will buy my next one there. Keep up the great work! Five stars! More

No communication when dropping off vehicle Forgot new oil chg sticker and cruise control not working turned off somewhere oil chg sticker and cruise control not working turned off somewhere More

Very efficient customer service and very knowledgeable staff. I am very satisfied and have positive experiences from the car maintenance service department. staff. I am very satisfied and have positive experiences from the car maintenance service department. More

Excellent customer service! ! Always our go-to service center when our Atlas needs services done. ! Always our go-to service center when our Atlas needs services done. More