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Gene Messer Volkswagen

Lubbock, TX

4.7
189 Reviews
Call Dealership (806) 793-8844
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7007 University Ave

Lubbock, TX

79143

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189 Reviews of Gene Messer Volkswagen

April 20, 2025

They did what I asked them to do to my car. Oil change accomplished as scheduled. More

by gessary
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Young lady
Report | Print
Apr 21, 2025 -

Gene Messer Volkswagen responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

April 19, 2025

Service department was prompt and Amanda was very cheerful and informative. I will be back for further car care. More

by Katricia collins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda
Report | Print
Apr 21, 2025 -

Gene Messer Volkswagen responded

Hi Katricia, we're happy you found our staff to be so supportive during your experience here at Gene Messer Volkswagen. Feel free to reach out to us if you need anything. Have a wonderful day.

April 18, 2025

Quick, fast reliable service. Good communication and service writer. Barely had time for lunch. Texted my wife and I when completed. A1 service at a fair price. More

by thesound176
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Writer
Report | Print
Apr 18, 2025 -

Gene Messer Volkswagen responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

April 15, 2025

All they ever say is my car audio system is the cause. They never fix the problem and keep charging me to fix a issue that didn't need to be fixed More

by joseph423j
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amanda
Report | Print
Apr 18, 2025 -

Gene Messer Volkswagen responded

Thank you for sharing your feedback with us! We're sorry to hear that we didn’t meet your expectations. Your input is valuable, and it will help us to provide a better experience for you in the future. Rest assured, we’re looking into your concerns and will get back to you as soon as possible. We appreciate your patience and understanding. Mark Jimenez Service Manager mjimenez@GeneMesser.com

April 13, 2025

Helped really good! Very impressed! The salesman was nice! Made it to where it was in our price range. More

by callieanstead71
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Luis
Report | Print
Apr 15, 2025 -

Gene Messer Volkswagen responded

Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!

April 11, 2025

Slow service. Two weeks for an air conditioner repair. They did not keep customer updated. More

by Disappointed Customer
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amanda
Report | Print
Apr 18, 2025 -

Gene Messer Volkswagen responded

I appreciate your feedback and understand any frustration this may have caused. If there is anything I can do to regain your trust, please do not hesitate to reach out to me. I would like to hear more about the details of your experience and how we can improve in the future. Dan Deleon General Manager ddeleon@genemesser.com

April 11, 2025

Love this dealership! ! Got my paint pens, got my oil changed with a coupon!! What a great start to what was a horrible dealership 3-4 years ago!! Thanks so much!! More

by Becky.L.Ford57Becky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda is the best!!
Report | Print
Apr 14, 2025 -

Gene Messer Volkswagen responded

Hi, we really appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.

April 10, 2025

Ms. Amanda’s customer service is superb! I was there for an oil change but with her assistance, I was able to have all my tires replaced! Not only that I used my promo but was able to get a BIG discount on More

by Johann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Beckham
Report | Print
Apr 12, 2025 -

Gene Messer Volkswagen responded

Hi Johann, we're happy you found our staff to be so supportive during your experience here at Gene Messer Volkswagen. We hope you have a great day!

April 08, 2025

I am always able to make a timely appointment and my service is quick and efficient. More

by YOLANDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda
Report | Print
Apr 10, 2025 -

Gene Messer Volkswagen responded

Hello Yolanda, thank you for sharing your positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

April 02, 2025

James helped us after a two hour drive to trade our Ford in for a new Volkswagen. Super easy process that took a little bit of time but checked all our boxes on what we wanted. More

by Nicole
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James
Report | Print
Apr 05, 2025 -

Gene Messer Volkswagen responded

Hello Nicole, we're happy you found our staff to be so supportive during your experience here at Gene Messer Volkswagen. Please don't hesitate to reach out if there's anything additional we can do for you.

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