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Gene Messer Volkswagen

Lubbock, TX

4.8
138 Reviews
Call Dealership (806) 793-8844

7007 University Ave

Lubbock, TX

79143

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138 Reviews of Gene Messer Volkswagen

October 18, 2024

No communication when dropping off vehicle Forgot new oil chg sticker and cruise control not working turned off somewhere More

by sgilbreath2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Girl who checked in car
Report | Print
Oct 20, 2024 -

Gene Messer Volkswagen responded

Hello, we appreciate you taking the time to leave us this feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (806) 793-8844 when you have a chance. Thank you, and we look forward to hearing from you.

October 16, 2024

Very efficient customer service and very knowledgeable staff. I am very satisfied and have positive experiences from the car maintenance service department. More

by anthonyhatzis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda
Report | Print
Oct 19, 2024 -

Gene Messer Volkswagen responded

Hi, we are glad we could help! Please don't hesitate to reach out if there's anything additional we can do for you.

October 13, 2024

Excellent customer service! ! Always our go-to service center when our Atlas needs services done. More

by bebomiranda2014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Beckham
Report | Print
Oct 15, 2024 -

Gene Messer Volkswagen responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

October 12, 2024

Friendly, knowledgeable, and on time. My car was ready when (actually before) promised. I will be back. Thank you More

by Bashar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
Oct 15, 2024 -

Gene Messer Volkswagen responded

Hi, we are very happy to have provided you with such a positive experience! We hope you have a great day!

October 11, 2024

Amanda is usually my service advisor and she is amazing! I’ve never had a bad experience with her or any of the mechanics More

by SapphireJetta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda
Report | Print
Oct 13, 2024 -

Gene Messer Volkswagen responded

Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!

October 11, 2024

The service dept has always been professional and helpful. I've always found their pricing fair, and manageable. I've only used this dept for 5 years. More

by tagdz015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew
Report | Print
Oct 13, 2024 -

Gene Messer Volkswagen responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

October 09, 2024

All the personal we had contact with were great! There was no pressure with the sale and they listened if when we had questions and answered all concerns. More

by trh
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brason, Ken. Sorry can't remember last names.
Report | Print
Oct 12, 2024 -

Gene Messer Volkswagen responded

Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!

October 03, 2024

Purchase of our VW Tiguan was smooth and easy. Taking advantage of our free inspection and oil change services. Service scheduling works great. We are out of town, schedule, drive in and after a s More

by Rcturner2021
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Very helpful
Report | Print
October 02, 2024

Best dealership in town! With the best service advisors in the world! Thank you for all the hard work everyone at Volkswagen puts in everyday! More

by Vallance.dillon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Beckham
Report | Print
Oct 06, 2024 -

Gene Messer Volkswagen responded

Hi, thank you for taking the time to leave a review for us at Gene Messer Volkswagen. We're happy we could meet your expectations! Until the next time we meet, take care!

September 27, 2024

Friendly and courteous . Very helpful ready to assist us.. all cars were nice and clean More

by Idavalen73
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle Hind
Report | Print
Sep 30, 2024 -

Gene Messer Volkswagen responded

Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

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