Back

Gene Messer Volkswagen

Lubbock, TX

4.8
145 Reviews

7007 University Ave

Lubbock, TX

79143

Directions

By Type

145 Reviews of Gene Messer Volkswagen

October 12, 2024

Friendly, knowledgeable, and on time. My car was ready when (actually before) promised. I will be back. Thank you More

by Bashar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Oct 15, 2024 -

Gene Messer Volkswagen responded

Hi, we are very happy to have provided you with such a positive experience! We hope you have a great day!

October 11, 2024

Amanda is usually my service advisor and she is amazing! I’ve never had a bad experience with her or any of the mechanics More

by SapphireJetta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda
Oct 13, 2024 -

Gene Messer Volkswagen responded

Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!

October 11, 2024

The service dept has always been professional and helpful. I've always found their pricing fair, and manageable. I've only used this dept for 5 years. More

by tagdz015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew
Oct 13, 2024 -

Gene Messer Volkswagen responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

October 09, 2024

All the personal we had contact with were great! There was no pressure with the sale and they listened if when we had questions and answered all concerns. More

by trh
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brason, Ken. Sorry can't remember last names.
Oct 12, 2024 -

Gene Messer Volkswagen responded

Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!

October 03, 2024

Purchase of our VW Tiguan was smooth and easy. Taking advantage of our free inspection and oil change services. Service scheduling works great. We are out of town, schedule, drive in and after a s More

by Rcturner2021
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Very helpful
Dec 13, 2024 -

Gene Messer Volkswagen responded

We appreciate your 5-star review!

October 02, 2024

Best dealership in town! With the best service advisors in the world! Thank you for all the hard work everyone at Volkswagen puts in everyday! More

by Vallance.dillon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Beckham
Oct 06, 2024 -

Gene Messer Volkswagen responded

Hi, thank you for taking the time to leave a review for us at Gene Messer Volkswagen. We're happy we could meet your expectations! Until the next time we meet, take care!

September 27, 2024

Friendly and courteous . Very helpful ready to assist us.. all cars were nice and clean More

by Idavalen73
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle Hind
Sep 30, 2024 -

Gene Messer Volkswagen responded

Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

September 26, 2024

The service was fast and efficient, and the staff was very friendly and helpful during my visit. More

by Mcfadden449
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Jackson
Sep 29, 2024 -

Gene Messer Volkswagen responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 24, 2024

Andrew Martinez has truly helped me so much when I was in a bind from a different dealership, I am truly so thankful and so grateful!! More

by Kulbrich8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Martinez
Sep 28, 2024 -

Gene Messer Volkswagen responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

September 19, 2024

Amanda was great! She provides a very good customer service and makes sure My car is under their great care. More

by Ivan Martinez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Beckham
Sep 21, 2024 -

Gene Messer Volkswagen responded

Hello Ivan, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.