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Gene Messer Volkswagen

Lubbock, TX

4.8
138 Reviews

7007 University Ave

Lubbock, TX

79143

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138 Reviews of Gene Messer Volkswagen

September 03, 2024

Amazing service advisor, very helpful and respectful. Took time to explain some things with my gli. More

by parunner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew
Sep 06, 2024 -

Gene Messer Volkswagen responded

Hello, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 31, 2024

They gave my car a complete evaluation and gave me the option to fix the worn parts. More

by Iccgreg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben
Sep 05, 2024 -

Gene Messer Volkswagen responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

August 31, 2024

Everyone was extremely helpful, and friendly. Service and work are thorough and of great quality. More

by Cordelia Cyr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew, Mark
Sep 05, 2024 -

Gene Messer Volkswagen responded

Hi, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

August 28, 2024

The service are was very efficient and helpful! Best service experience I’ve had before! More

by jnblalock15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda
Aug 29, 2024 -

Gene Messer Volkswagen responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

August 27, 2024

Josh Redding and the team at Gene Messer Volkswagen made the car buying experience very pleasant. Josh went out of his to answer questions, obtain information from his team, and ensure we received a thorou More

by browntammyl
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Redding
Aug 29, 2024 -

Gene Messer Volkswagen responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

August 23, 2024

The staff was so polite and helpful. The waiting area has comfortable chairs, television, and drinks. More

by yarihv78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda B
Aug 25, 2024 -

Gene Messer Volkswagen responded

Hi, we're happy you found our staff to be so supportive during your experience here at Gene Messer Volkswagen. Please let us know if there is anything else we can do for you; we are more than happy to help!

August 21, 2024

Kyle, Dan, Mitchell and the Gene Messer VW staff are welcoming and professional with their top notch service. From day one to signing off on the paperwork and contract, they remained transparent throug More

by Thajenny84
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dan (GM), Mitchell (Sales Mgr), Kyle (Sales Professional)
Aug 24, 2024 -

Gene Messer Volkswagen responded

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

August 16, 2024

They took care of me! Wouldn’t go anywhere else! Ask for Amanda she is amazing! 🤩 More

by audreybeckham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Beckham
Aug 18, 2024 -

Gene Messer Volkswagen responded

Hi, we're happy you found our staff to be so supportive during your experience here at Gene Messer Volkswagen. Thank you, and have a fantastic day!

August 15, 2024

Amanda took great care of me. I won’t go to anyone else with my car issues. More

by nathan.thompson.nt01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Beckham
Aug 17, 2024 -

Gene Messer Volkswagen responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Gene Messer Volkswagen! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 10, 2024

Drove in to move daughter into school and had some car issues. Told Amanda that we would only be here for one day. She was able to get Technician to see the car right away and was able to fix vehicle with More

by Jason.volkert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda
Aug 11, 2024 -

Gene Messer Volkswagen responded

Hello Jason, we're happy you found Amanda to be so supportive during your experience here at Gene Messer Volkswagen. Thank you for the great review!

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