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Gene Messer Volkswagen

Lubbock, TX

4.8
138 Reviews

7007 University Ave

Lubbock, TX

79143

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138 Reviews of Gene Messer Volkswagen

August 09, 2024

I am very pleased with Andrew and other staff members in the service area. Good work guys! More

by gilley TJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew
Aug 11, 2024 -

Gene Messer Volkswagen responded

Hello, we're happy you found Andrew to be so supportive during your experience here at Gene Messer Volkswagen. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 08, 2024

I appreciate good customer service and speedy response, but I’m not happy that if you have to get service done in your vehicle besides oil change test doesn’t cause and arm and leg!!! Very disappointing!!! More

by irmfue66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
One
Aug 30, 2024 -

Gene Messer Volkswagen responded

Please contact me in advance to discuss your service plan. We want to provide and explain the value you are paying for. Dan DeLeon General Manager ddeleon@genemesser.com

August 07, 2024

I am thankful for the help I received. They were extremely kind. Thank you for the help. More

by kdleyva06
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle Hind
Aug 10, 2024 -

Gene Messer Volkswagen responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 02, 2024

Cane in, needed to upgrade to a better vehicle. Louis was very kind and not pushy, new immedatily after looking what I would like, and we agreed.the unit I purchased was just what I needed. More

by rob7611
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Louis
Aug 04, 2024 -

Gene Messer Volkswagen responded

Hi, we are very happy Louis could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

August 01, 2024

Kyle makes buying a new car exciting and easy! 10/10 recommend him if you are wanting a new car. Always an enjoyable smooth process! More

by Addison Longoria
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle hind
Aug 02, 2024 -

Gene Messer Volkswagen responded

Hello Addison, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

July 31, 2024

I stopped in to check out an Atlas as I was planning on purchasing a new vehicle in the near future. Luis (a young salesman) greeted me as I entered the dealership and we briefly chatted about what I was i More

by Jim Gay
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luis Esparza
Aug 01, 2024 -

Gene Messer Volkswagen responded

Hi Jim, we're happy you found our staff to be so supportive during your experience here at Gene Messer Volkswagen. Please let us know if there is anything else we can do for you; we are more than happy to help!

July 19, 2024

The service staff at Gene Messer Volkswagen is friendly and gives you options rather than pushing for items you may not immediately need. They are kind and communicative on every step. More

by glaciertom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda and Adam
Jul 20, 2024 -

Gene Messer Volkswagen responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Gene Messer Volkswagen! We hope to see you soon!

July 13, 2024

I was in for a oil change and overall a good experience, didn't have any issues today. More

by sdelgado2011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Rodrigue
Jul 15, 2024 -

Gene Messer Volkswagen responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 10, 2024

It was a quick and easy process. James Stalnacker was very nice and helpful. Thanks! More

by dleahstone
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Stalnacker , Tyler Mitchell
Jul 11, 2024 -

Gene Messer Volkswagen responded

Hello Dleahstone, we are so pleased you enjoyed your visit to Gene Messer Volkswagen! James strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

June 12, 2024

Took car on Thursday and was fixed on Friday. Staff was very friendly and helpful More

by Becky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Mitchell
Jun 13, 2024 -

Gene Messer Volkswagen responded

Hi Becky, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

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