Gene Messer Volkswagen
Lubbock, TX
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138 Reviews of Gene Messer Volkswagen
I appreciate good customer service and speedy response, but I’m not happy that if you have to get service done in your vehicle besides oil change test doesn’t cause and arm and leg!!! Very disappointing!!! but I’m not happy that if you have to get service done in your vehicle besides oil change test doesn’t cause and arm and leg!!! Very disappointing!!!! More
Cane in, needed to upgrade to a better vehicle. Louis was very kind and not pushy, new immedatily after looking what I would like, and we agreed.the unit I purchased was just what I needed. Louis was very kind and not pushy, new immedatily after looking what I would like, and we agreed.the unit I purchased was just what I needed. More
I stopped in to check out an Atlas as I was planning on purchasing a new vehicle in the near future. Luis (a young salesman) greeted me as I entered the dealership and we briefly chatted about what I was i purchasing a new vehicle in the near future. Luis (a young salesman) greeted me as I entered the dealership and we briefly chatted about what I was interested in looking at. He (Luis) exceeded all expectations as far as how customer service should be done. He arranged a test drive with no hassle, stress, or pressure. Later that afternoon he texted over some preliminary numbers and by the next morning we not only ironed out a deal, but Gene Messer Volkswagen arranged delivery at my home (105 miles away). This was easily the best car purchase experience I have had and Luis is an exemplary customer service professional! More
The service staff at Gene Messer Volkswagen is friendly and gives you options rather than pushing for items you may not immediately need. They are kind and communicative on every step. and gives you options rather than pushing for items you may not immediately need. They are kind and communicative on every step. More