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Gene Messer Volkswagen

Lubbock, TX

4.8
138 Reviews
Call Dealership (806) 793-8844

7007 University Ave

Lubbock, TX

79143

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138 Reviews of Gene Messer Volkswagen

April 25, 2024

Excellent customer service in the service department. New to Lubbock and was pleased to know the local dealership has a friendly staff. Kept me informed. More

by queenhadaway
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Mitchell
Report | Print
Apr 28, 2024 -

Gene Messer Volkswagen responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 19, 2024

Buena atencion de parte de Melissa. Muy atenta. Rapidez y confianza. Espero seguir siendo atendido por los mismos empleados. More

by aceite_totalidad_0r
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa arizpe
Report | Print
Apr 20, 2024 -

Gene Messer Volkswagen responded

Estamos encantados de que haya tenido una gran experiencia con Melissa y su atento y rápido servicio. Es fantástico saber que te sientes cómoda y segura con ella. Gracias por elegirnos.

April 18, 2024

Andrew took great care of my daughter and I. He was very professional and kept us informed regarding the repairs needed. He provided the best customer service. More

by beccavasquez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Rodriguez
Report | Print
Apr 19, 2024 -

Gene Messer Volkswagen responded

It's fantastic to hear that you had a great experience and that Andrew provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

April 17, 2024

Always spot on. Excellent customer service. No pushy salespeople-Great work. Appreciate all they do! More

by vcochran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Mitchell
Report | Print
Apr 19, 2024 -

Gene Messer Volkswagen responded

We're delighted to hear about your positive experience! Your satisfaction is our top priority, and we appreciate your business. We look forward to helping you again in the future.

April 14, 2024

Everyone is outstanding, they keep the customer informed with current prices on all repairs. Outstanding More

by jerryhendrick60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Mitchell
Report | Print
Apr 16, 2024 -

Gene Messer Volkswagen responded

We are thrilled to hear that you had an outstanding experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 04, 2024

I bought my last three vehicles from this dealership and extremely pleased with the sales. The biggest thing not only with the deals that I get, but is the excellent service department. They go above and More

by Dklepper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark and Amanda
Report | Print
Apr 09, 2024 -

Gene Messer Volkswagen responded

It's fantastic to hear about your positive experience with both the sales and service departments at the dealership! We're thrilled that you've been pleased with the deals and the excellent service provided. We're here to ensure your satisfaction and meet your automotive needs!

April 02, 2024

Very friendly staff, they were clear on what work needed to be done and costs. When parts were delayed they even accommodated me with a loaner vehicle for the week! More

by JacquelynC
Recommend Dealer
Yes
Employees Worked With
Amanda Beckham
Report | Print
Apr 06, 2024 -

Gene Messer Volkswagen responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 17, 2024

Sales people were great Nate and Louis were very courteous and knowledgeable. Only problem was the day after we took it home it was headed back the shop on a flat bed truck. We will see how the next More

by brawjon
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Mitchell
Report | Print
Mar 20, 2024 -

Gene Messer Volkswagen responded

Thank you for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!

March 17, 2024

I went in on Thursday and scheduled an appointment for Saturday. When I went in Amanda met me and called me by name. Amanda is very helpful, courteous and knowledgeable. I really appreciate her efficien More

by leeta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda , Tyler Mitchell
Report | Print
Mar 20, 2024 -

Gene Messer Volkswagen responded

Thank you for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!

March 01, 2024

They were very organized, efficient, and professional. I had a perfect experience! Andrew Martinez made sure all my concerns were addressed. More

by Rthomas61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Martinez
Report | Print
Mar 07, 2024 -

Gene Messer Volkswagen responded

Thank you for sharing your positive experience! We're delighted to hear that your visit was organized, efficient, and professional. Andrew's dedication to addressing your concerns is appreciated, and we're glad you had a perfect experience. Safe travels, and thank you for choosing our services!

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