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Gene Messer Volkswagen

Lubbock, TX

4.8
173 Reviews
Call Dealership (806) 793-8844
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7007 University Ave

Lubbock, TX

79143

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173 Reviews of Gene Messer Volkswagen

December 29, 2023

Thank you Volkswagen for your great customer service and for your promptness to help me with my Atlas. I always feel welcomed. And especially Andrew is always helping me, , kindly thank you🙏🏼 More

by Dennata2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Martinez ?? ?? ?? ?? ?? , Tyler Mitchell
Report | Print
Dec 30, 2023 -

Gene Messer Volkswagen responded

It's fantastic to hear that you had a great experience and that Andrew provided helpful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

December 22, 2023

Super friendly and knowledgeable staff. Took care of my car like it was their own More

by mclmm187
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Mitchell
Report | Print
Dec 27, 2023 -

Gene Messer Volkswagen responded

We are thrilled to hear that you had a friendly experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 18, 2023

The staff at Gene Messer was polite and straight-forward. VW cars were good and financing options were also reasonable. John did an amazing job clarifying everything. More

by Assad
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Chaney, Tyler Mitchell
Report | Print
Dec 20, 2023 -

Gene Messer Volkswagen responded

Congratulations on your new vehicle! We are thrilled that John provided you with an amazing sales experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

December 13, 2023

Andrew is always very nice and helpful. I appreciate him always taking the time to answer my questions. More

by Becky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew, Tyler Mitchell
Report | Print
Dec 15, 2023 -

Gene Messer Volkswagen responded

It's fantastic to hear that you had a great experience and that Andrew provided nice and helpful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 13, 2023

Quick and easy purchase. Kyle was great! Went in and Kyle had the truck ready to test drive. There was no reason to haggle. Got a great deal. Thanks. More

by Bdavila07
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle, Tyler Mitchell
Report | Print
Dec 15, 2023 -

Gene Messer Volkswagen responded

Kyle made your truck-buying experience smooth and hassle-free! Getting the vehicle prepped for a test drive and facilitating a deal without any hassle can make a big difference. Congratulations on your new truck!

December 11, 2023

The experience is always nice, quick & fast. Very respectful staff. Looking forward to continuing business. More

by anthonyrios2017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew , Tyler Mitchell
Report | Print
Dec 13, 2023 -

Gene Messer Volkswagen responded

It's fantastic to hear about your positive experiences at Gene Messer Volkswagen! A quick, respectful, and pleasant experience with the staff can make all the difference. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 09, 2023

Friendly and quick. Service department is always straight forward and knowledgeable. The coupons make it worth it. More

by Kalea Plapp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Jimenez
Report | Print
Dec 12, 2023 -

Gene Messer Volkswagen responded

We are thrilled to hear that you had a friendly and quick experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 03, 2023

Took vehicle in for air back recall. Scheduling easy. Once at dealership everyone friendly and attentive More

by Lambertsherman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Mitchell
Report | Print
Dec 05, 2023 -

Gene Messer Volkswagen responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

November 28, 2023

Quick and timely. Checked in at 8:30 and it was quick and easy. Took a little over an hour and was back on the road. More

by davidgnash71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Mitchell
Report | Print
Nov 30, 2023 -

Gene Messer Volkswagen responded

We are thrilled to hear that you had a quick and easy experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 23, 2023

Greeted by the Service Dept. and watched the lady check the tires and make suggestion for repairs. More

by gwood211
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The lady. Jessica???
Report | Print
Nov 28, 2023 -

Gene Messer Volkswagen responded

It's great that you were greeted promptly by the Service Department and that they actively checked your tires, making suggestions for repairs as needed. Having proactive service where they not only address your concerns but also identify potential issues can be quite reassuring. Thank you for your business!

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