Gene Messer Volkswagen

The people are very nice and understand and listen to you to help you with the problem of your vehicle. Let know what is wrong before touching your vehicle. to help you with the problem of your vehicle. Let know what is wrong before touching your vehicle. More

Very nice staff- knowledgeable and quick- even with no appointment. Salesman tgat sold me tge car 8 yrs ago came and created me- service mgr was great and you always get a free car wash ticket. Highly appointment. Salesman tgat sold me tge car 8 yrs ago came and created me- service mgr was great and you always get a free car wash ticket. Highly recommend! More

Very dissatisfied with this dealership. I took my car to have serviced on Monday 6/19. My engine light was on so it needed a diagnosis, oil change & inspection. I was told it would be 1-2 b I took my car to have serviced on Monday 6/19. My engine light was on so it needed a diagnosis, oil change & inspection. I was told it would be 1-2 business days since it needed to be fully inspected to properly diagnose. We told them that we needed it back by that Wednesday since we would be leaving town that day. The person assisting us seemed confident that we would have it back by then. I called Tuesday to check on the car and was told they had not even looked at it yet. I called Wednesday to check again and was basically told it hadn’t been looked at and would receive a call before closing time. Never received that call. Thursday I called again and was not able to reach the person in charge of my car but was told as soon as the person was located they would give me a call. Around 5 pm I received the diagnosis and the services needing to be done. I was then told that they closed at 5:45 and it probably wouldn’t get worked on until Friday. We had pushed back our trip so that I could have my car but had to rent a car from a rental company since my car was not ready. By 5:40 I called once again and spoke to a different person than I had been working with and she wasn’t sure about the status of my car. I told her we were having issues getting ahold of people/no one calling us back and she said she would escalate it to management. Friday came and no one ever called me regarding my car. I called on Monday 6/26 to check if they were done with my car and they were so we went to pick it up. Once we got there we found out that they had left my car uncovered during a terrible hail storm that hit our town. The response was “there was nothing we could do since we didn’t have tent space” there is hail damage to several parts of my car now. We also complained about how long they had my car and they weren’t able to give me an explanation as to why it took them so long. We left and called the head of sales. He listened to our complaints and concerns and said he would give our number to the person head of the service center. We have yet heard back from anyone. Super irritated and disappointed in this dealership. This is the second time dealing with them and having to leave my car for over a week. They never are able to offer any type of rental service so then i am left without a car for that time period which isn’t realistic. I personally will never purchase another Volkswagen due to this dealership. More

Prompt and Courteous Appointment Process. .. Outstanding recalls were identified and repaired... My Service Advisor Andrew did a good job.. .. Outstanding recalls were identified and repaired... My Service Advisor Andrew did a good job.. More

They always take good care of me and are very helpful, but they keep forgetting to put a new windshield wiper fluid cap on. but they keep forgetting to put a new windshield wiper fluid cap on. More

Previously went to other location in town to ask about a vehicle i guess they thought i was asking for a free one. The service at this dealership was great! I would recommend this dealership for you next ca vehicle i guess they thought i was asking for a free one. The service at this dealership was great! I would recommend this dealership for you next car. Thanks Matthew. More

I would like to take the time to review my fantastic experience a Gene Messer Volkswagen in Lubbock, Texas. Benjamin Jacobi showed me several cars. We drove Jettas and a VW Passat. He told me the be experience a Gene Messer Volkswagen in Lubbock, Texas. Benjamin Jacobi showed me several cars. We drove Jettas and a VW Passat. He told me the benefit of both vehicles. He personally owned a Passat. He showed no pressure what so ever. I decide to trade my 2015 Silverado 4X4. He gave me a great trade in. More

Specifically stated that the Turbo in my 17 GLI was shot that is covered under the power train warranty. They Scanned the computer and said the coil and spark plugs are giving a misfire signal, and there is that is covered under the power train warranty. They Scanned the computer and said the coil and spark plugs are giving a misfire signal, and there is nothing wrong with the turbo. Well, the car idles and you can hear a rattle from the turbo, and it doesn’t build boost. There’s a turbo issue. Not according to the technician and the service manager who has 100% confidence in his technicians. Service department really insulting my intelligence. Filed a complaint with VW. Will be going to an independent mechanic afterwards to remove the down pipe and leave it off, so that when I take it to the next dealership For warranty work, they’ll be able to see it instead of just picking parts to replace before getting to the initial issue. Service manager is the same as the previous reviewer. I purchased a vehicle from them in the past and have had my services done there. No longer will they be getting the business of me, my friends and relatives. ###Update### The service manager made a attempt to make things right, by not charging me a diagnosis fee, which I was grateful for. Made him aware that I will be having another dealership look at it. I’m not upset at the service manager as he trust his eyes and ears, but there were things overlooked. More

I am so frustrated with this dealership. I bought a used Jeep Wrangler from them and was told it was in good working order. About two weeks into owning it, the air conditioner went out and then the brakes f Jeep Wrangler from them and was told it was in good working order. About two weeks into owning it, the air conditioner went out and then the brakes failed on the curvy mountain road I live on. I could have been seriously injured or worse. I took the Jeep into a local dealer that takes the warranty I bought when I bought the car. They found $2000 worth of repairs that the Jeep needed in order to even run. The timing belt is shot, it burns oil and much more. Gene Messer insisted the warranty pay for it. The warranty won’t pay for it because it was pre existing conditions from Gene Messer dealer. I have put in countless calls to Gene Messer Volkswagen to get this dealt with and keep getting the run around. I want them to either just take the car back or make sure it is in good working order. I feel swindled and treated poorly by a company I researched and trusted. Beware of this company. More